Pollo Tropical
$ • Chicken, Fast Food, Latin American
Hours:
8301 Red Bug Lake Rd, Oviedo
(407) 977-5719
About Pollo Tropical
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Pollo Tropical Reviews
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Placed an online order for pickup around 7:40. I went to the store to wait inside, it was empty. My order was supposed to be ready at 8:04. At 8:18 an employee came out and asked if I was waiting on something. He then went to investigate where my order was and proceeded to come out about 5 minutes later to tell me they were out of several things I ordered and would have to substitute. My order was finally handed to me at 8:35 missing all the sauces I had requested as well as...read full review
Placed an online order for pickup around 7:40. I went to the store to wait inside, it was empty. My order was supposed to be ready at 8:04. At 8:18 an employee came out and asked if I was waiting on something. He then went to investigate where my order was and proceeded to come out about 5 minutes later to tell me they were out of several things I ordered and would have to substitute. My order was finally handed to me at 8:35 missing all the sauces I had requested as well as...read full review
Absolutely terrible customer service. Placed an online order tonight on my way home at 9:10, the restaurant hours are open until 10:00 pm, after waiting the quoted time on my takeout order I went inside with my son to get my food to find 4 people cleaning up and everything looking closed down. When I asked about my order No one knew what was going on, to then find out half of my order couldn’t be fulfilled. No problem, I asked for a refund for someone like the “manager”...read full review
Ratings
Menu
Hours
| Monday | 10:30AM - 11PM |
| Tuesday | 10:30AM - 11PM |
| Wednesday | 10:30AM - 11PM |
| Thursday | 10:30AM - 11PM |
| Friday | 10:30AM - 11PM |
| Saturday | 10:30AM - 11PM |
| Sunday | 10:30AM - 11PM |
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Pollo Tropical is a restaurant known for its delicious Caribbean-inspired food, including the popular Grilled Chicken Dinner with Yellow Rice and Black Beans, Chicken Cesar wrap, and Sweet Plantains. The restaurant is especially praised for its consistent quality and tasty meals that keep customers coming back. Many visitors enjoy going there for lunch, often with staff or family, and appreciate the quick service and friendly greetings from the employees. The food quality remains high, and the staff are attentive, ensuring orders are correct and satisfying. Parking can be challenging during busy hours, but it is usually available. While the restaurant no longer offers free refills, customers can buy canned soda and bottled water. Overall, Pollo Tropical remains a favorite spot for families and regulars seeking flavorful, satisfying meals.