Tropical Smoothie Cafe

Ordered Baja chicken wrap. No chicken in the wrap!! 1-18-25, came here again and my strawberry banana smoothie has no flavor. Can't taste any strawberry or banana. Just watered down ice flavor.
These guys drive me crazy. 2nd time in a week they served cold food, uncooked. And my wife told them to cook it. Ice cold when it got to me. These people do not know what they are doing.

The worst staff in any restaurant. They literally act like you are bothering them when they have to do their job. No hello, no greeting, no smile, just terrible customer service. I HAVE to go to this location because it so close, but the same shitty experience is had every time.

Five stars amazing service from Jaclyn! I had an awesome experience at tropical smoothie, and a big part of that was thanks to Jaclyn. From the moment I walked in, she greeted me with a warm, genuine smile, and made me feel totally welcome. She was not only super friendly, but also really knowledgeable about the menu and helped me pick the perfect smoothie for what I was craving. Jaclyn went above and beyond to make sure everything was just right. You can tell she really cares about the customers and takes pride in her work. My order came out quickly tasted amazing and her positive attitude made the whole visit even better. If you’re stopping by tropical smoothie, I highly recommend going when Jaclyn is working. She’s a total gem and made my day!

I orderd my food to go. I had to go in several times. 1st the Chia banana smoothie tasted off, asked staff to make it again and they reported they were out of some of the ingredients for chia banana smoothie. Why wouldn't you tell me when I ordered it then??? She did make a different smoothie and it was fine. Then they were out of forks for my salad so gave me no utensils. When I asked for a fork, girl with the long black hair said they only had spoons. I tried to eat my salad with a spoon. I didn't receive the extra dressing I paid for so I had to ask for it and the girl had attitude. Then my thai chicken salad had some black beans in it and some weird white stuff so I didn't eat it and threw it out. I will not be back. Poorly trained staff, out of numeorus items, and staff with attitude.

ANY morning I go to this tropical smoothie it’s extremely poor service. There’s a kid named Matthew that really needs to work on his CUSTOMER SERVICE skills. He sits around in the back and you basically have to call out for him so that he can get off his phone and do his job. I’m tired of my time being wasted and feeling like a bother when I’m spending my money anytime I come to this location. hire better staff.

That's nice place and so great atmosphere 🤩

Went in today for lunch and both workers there were so incredibly rude, rolled their eyes and acted bothered. We decided to leave and go somewhere else.

Way too inconsistent, not at all reliable. I went yesterday and it was fine. Today I got the same order and the smoothie was way too sweet, even though I ordered half sugar, wasn’t blended enough and had chunks of ice. The wrap I bought was missing half the ingredients and just had chicken, a tiny bit of egg, and some beans which weren’t even one of the ingredients listed?!

Bowl was a half bowl of luquid with a few chunks of fruit

Service was fantastic. Cali was great. She makes a great smoothie and is a very nice young lady. I’ve only been in this location a few times but every time I come in cali has been there and has made me feel so welcomed.

One of my favorite places to stop by! The workers are always pleasant and they can cook up too. I love to see good food establishments in this day.

Food was ok, but the guy(only male working the night shift tonight)that helped us was rude and not professional at all. We waited 20 minutes for our food to be ready, for just a wrap and a salad and then he brought us the wrong order and he did not seem happy when I told him that our order was wrong, he did not even apologize, when he brought the right order to the table after waiting for another 10 minutes, he just put the salad on the table and said here you go and walked away. He needs to get some customer service training. I will not be coming back based on this experience.

Atmosphere: 4

Food: 4

Service: 1

Cal was super . She was patient with me when I was trying to order and helped me to find the best choice for me

Cal was super . She was patient with me when I was trying to order and helped me to find the best choice for me

Great customer service at this location

Atmosphere: 5

Food: 5

Service: 5