Wendy's

Name: Wendy's
Address: 1824 Reid St, Palatka, Florida, 32177, US
Telephone: (386) 328-7225
Price range: $
Rating: 2.7

$ • Fast Food, Burgers

Hours:
1824 Reid St, Palatka
(386) 328-7225

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About Wendy's

Wendy's in Palatka has received mixed reviews. Some customers have reported poor service, with orders not being heard correctly, and managers not being helpful. The chicken combo is said to be overpriced, costing around thirty to forty dollars for two people, including one sandwich, a medium fry, and a drink. However, there is a value deal available for under $6, which includes a hamburger, a medium drink, a small fry, and chicken nuggets. The restaurant has been praised for its cleanliness, fast service, and good food. The staff, particularly Katrina at the front counter, is commended for their product knowledge and customer service.

Recent reviews mention that the food was fresh and that the staff was kind and helpful, especially the drive-thru worker known as Ms. Shineka, who improved service quality by being polite and quick. Customers appreciated her positive attitude and suggested she deserves a raise. However, there were also reports of poor service. One customer wanted a baked potato with chili and cheese but was told they were out of chili. The manager, Tawana, appeared sad and seemed indifferent to the request, giving a dry response about when chili might be available. The customer expressed frustration, feeling the service was very poor and criticized the staff's attitude, suggesting some employees might need to consider other careers if Wendy's isn't the right fit.

Another customer shared that their experience was disappointing due to slow service and rude behavior from the drive-thru staff. Despite only two cars in line and few customers inside, it took nearly 30 minutes to receive cold food, and the order was wrong multiple times. The customer felt the restaurant might need more help to improve service quality.