Charleys Cheesesteaks

This is the most awful service I have ever seen the guy who told me he was the owner which I do not believe refused to serve me because he was pissed at his employees wanted me to scream my order over to him.. wouldn’t listen to what I wanted then completely refused to take my order and said he didn’t care! Absolutely disgusting behavior this place was. If I could give less than zero I would.

Atmosphere: 1

Service: 1

Kareem did a fantastic job. He ran the whole show from register to cooking. Great experience!

Atmosphere: 4

Food: 5

Service: 5

First and Last time. It tastes how it looks, no lettuce, and won't even give whole tomato slices. Bacon Chipotle Chicken, Regular($10.29). Chicken Philly, Regular($9.29). Delivery $4.99. What I was given was Nothing like the advertised sandwiches(Pictures Attached)

Food: 1

I was about to place an order when I see the employee dropping a cup to the floor, picking it, and putting it back with the clean cups. They have no respect for customers.

Atmosphere: 1

Food: 1

Service: 1

Customer service was horrible. Food was ok.

Atmosphere: 1

Food: 3

Service: 1

I just had a question about the menu and then the guy yelled at me.

Atmosphere: 1

Service: 1

They turned several customers away at 7:15….but the mall closes at 8 pm. Confused.

Atmosphere: 1

Food: 1

Service: 1

09/01/2025
Labor Day, maybe those who were working shouldn't have been. The lunch wasn't made with any dedication or professionalism. The person had to take care of the purchase, cut the bread, make the lunch, among other things. The bread wasn't warmed up as usual. The bacon in my lunch was cold because it had been ready for some time. Sad experience. I hope those in charge will do something for the employees so that they are satisfied with their work, something that didn't seem to happen.

Atmosphere: 1

Food: 2

Service: 1

Terrible experience. I came in just asking for a simple cup and straw for my child, and the guy behind the counter immediately got nasty and told me to go to Shake Shack instead. Completely unprofessional and unnecessarily rude. The staff clearly lack basic customer service skills and seem miserable in their roles. If this is how you treat people, I genuinely feel sorry for anyone who has to deal with you daily. Do better this is probably the only job you losers will ever have.

Great food

Guys if your in this mall don’t eat in this over price the sell you a Philly cheese sandwich 16 $ and the picture show a combo and then they tell you is not thats just for the sandwich i got the sandwich and it was extremely over seasoned i had to get it replaced.
i went to get a refill the mgr was taking an order so i ask one the girls that was near by if she could give me a refill so she did then the manager got her into trouble because she help me out bad service!! DONT EAT HERE!!!

Sean Randell is very genuine and cares about his customers a lot. Very considerate of his customers and how long the food should be so we don’t wait longer.

The food here is always great and the staff is always friendly!!

I don’t know about their subs however their ULTIMATE FRIES were veryyyyy gooooddd!!
Give them a try!

Disgusting. Flavorless cheesesteak with barely any meat. Served a warm root beer and a lemonade that didn't taste like lemons. I took two bites and threw it away. What a shame.