Panera Bread

I visited this location with my son and tried to order two smoothies and a sandwich. After waiting for the cashier to finish speaking with a new hire, I was told the sandwich I wanted wasn’t available, but that I could custom order something similar. Since I wasn’t familiar with the menu, I agreed and asked for their help.

Instead of assisting, the cashier abruptly refused to help and even laughed to himself. The interaction felt dismissive and unprofessional. It was also disappointing to see this behavior in front of a new employee that he was clearly training—it didn’t reflect well on the training or the team environment.

Overall, the service was frustrating and not what I would expect.

Atmosphere: 1

Food: 1

Service: 1

Food was good, my one complaint was one the workers was cleaning the air handlers (in the ceillings) and around the patrons while they were eating. A big turn off for my experience.

Atmosphere: 3

Food: 4

Service: 3

I ordered to dine in, food was prepared to go. I customized a salad to remove certain ingredients, nothing was removed. The tables were filthy full of fluids, food and food on the floors too.

Atmosphere: 1

Food: 1

Service: 3

Favorite Panera in the area

Atmosphere: 5

Food: 5

Service: 5

Favorite Panera in the area

This is my favorite Panera store. I love the ambience and decor, not to mention the good food. It's airy, well lit and spacious. A delight to walk into.

Atmosphere: 5

Food: 5

Service: 5

Great cranberry walnut sandwich and tomato soup! The staff was friendly and helpful but the tables were all dirty.

Low quality food

Ordered online and picked up order only to realize they forgot an item. Went back with receipt and got total attitude with eye rolling from employee to get a refund. Seems a review for customer service is needed.

At 7 pm they were out of 3 different soups and bread bowls. Had to wait for the manager to finish making orders before refunding my order that I already waited for before they realized they were out

I have to say this is one of the better Paneras around. The nicest one for miles around. Very open and spacious, well stocked, good service and clean bathrooms. Only problem parking can be difficult.

Atmosphere: 5

Food: 4

Service: 4

Jay was awesome! I am responsible for sales and customer service for my current company and if I had a team full of Jays our customer experience and brand would be better for it. Thank you and happy holidays!

Atmosphere: 5

Food: 5

Service: 5

I will NEVER EAT PANERA AGAIN!!! A piece of hair embedded in the sandwich!?!?! Just Fn DISAPPOINTED AND DISGUSTED!!!!! Lost my appetite forever!!!

Food: 1

P. Diaz is a horrible manager and was incredibly rude to me.

Atmosphere: 1

Food: 1

Service: 1

This particular Panera is a hard sell and has been for years. I understand being understaffed, having employees in training…everyone makes mistakes and that’s not a problem. The issue is their horrific attitude and complete lack of customer service. Several of the staff here are straight up rude. Clearly it’s an issue with management or it wouldn’t be so apparent across the whole restaurant.

Atmosphere: 3

Food: 3

Service: 1