Shake Shack The Gardens Mall

Went a couple days ago with my daughter. The manager Ashley runs a great store, employees had great customer service.

I was in the mall today and decided to try a burger place I had never visited before. Reviews were good so I decided to give them a try. The experience was less than stellar to the point that I doubt I would ever eat at another of their locations and tell everyone I know to avoid this location in particular.

What I ordered was a double burger, cooked well, with lettuce, onion and bacon. What I got was a complete disappointment. First; well does not mean pink in the middle. Second; bacon should be cooked as well. Third; Lettuce should be more than one small little leaf. Fourth; the bun should not be falling apart from the crease that has soaked into it. Fifth; the order was to dine in and they put it in a box which barely held the burger and fries and give you no place to put your condiments so you end up stacking stuff on top of your food or leaving your food on a table in the middle of the mall. About the only thing that was good was the fact that they left the salt off the fries as requested. The drink was a Coke so it is hard to mess that up to badly.

It took a few minutes to get the food, about 10, even though they were not busy. The staff member setting up the food into the boxes seemed like a good employee but the other staff seemed to be moving without a purpose and enjoying themselves a bit too much. I believe I even saw one of them going away from the grill area and returning without changing their gloves.

So what I got was a terrible burger, made by a staff with questionable hygiene all for the incredibly low price of $20.82. NEVER AGAIN

The food was good, but I did not like that the one guy touched everything with his gloves. I saw him put one of my chicken bites in my box with those same gloves that had already touched multiple surfaces without being changed.

I liked it though I wasn't a big fan of the Parmesan fries. I think the cheese and bacon have a much better turn out. Other than that service was phenomenal.

MOD so unproffecional
Serving food and touching her phone all the time and scratching
Her head
We got seek that day
French frys taste like never change
Fryer oil

Great service at this location. Food was A+

Atmosphere: 5

Food: 5

Service: 5

Oh man. The mushroom burger was stuffed with gooey cheese. Fries were lightly crispy and soft inside. So good

Atmosphere: 4

Food: 4

Service: 4

They totally screwed up the burger orders. And it's like a zoo there so I didn't bother going back to the counter.

Atmosphere: 2

Food: 2

Service: 2

The beef was undercooked, the fries were soggy and the cheese on the fries was awful!
The food is way overpriced!!! Almost $40.00 for a single truffle burger, a single cheeseburger, with crispy onions, cheese fries, a milk shake and small cola! You can get a tastier meal elsewhere for under $30.00!

Great food and Great Service. Burgers are amazing! Well worth the drive.

Atmosphere: 4

Food: 5

Service: 5

Utterly disgusting food with no taste. And nothing like shown on pictures. Should be investigated by attorney general for false advertising and dishonest services. Won't mention "service with attitude". Plenty of jobs "lady" move on if you don't like working with people.

Atmosphere: 3

Food: 1

Service: 1

Great food! It’s in a mall so expect food court type of setting, but it’s nice.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Shackburger, Burger, Crinkle Cut Fries, Fries

I went to Shake Shack today for a dairy-free chocolate shake, I was sad to learn it was discontinued. It was so good, my kiwi apple limeade made up for it.

Atmosphere: 5

Food: 5

Service: 5

Although I show a photo of the delicious fries but the black truffle burger I ordered was the star of the show. The truffle flavors adds a lovely umami to the burger and the crispy onions. After the issue with Uber Eats that’s was a lovely end to the day.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger, Fries

I love that I got a sweet deal for an affordable price where I can buy one milkshake and get another free, only for this October of 2024.

Atmosphere: 4

Food: 5

Service: 5