I’ve lived near the Palm Harbor East Lake Road Dunkin’ store for four years since moving from Orlando. Each time I go to this location, I’m greeted by friendly staff who quickly process my order. The issue is that the donuts, routinely, are stale and hard. It’s clear to me that Dunkin’ must bring in donuts from other locations to this store and they sit in the rack for days. Just awful donuts here. I tried this location again today and same result…just bad. I tried to eat my glazed donuts seated at the store. I couldn’t and just threw them away and walked out. The Dunkin on US Highway 19 N in Tarpon Springs, on the other hand, always seems to have fresh donuts. Make the drive and avoid the Palm Harbor location if you can.
Atmosphere: 3
Food: 1
Service: 4
Kyle Walker
My go too Dunkin. Always so welcoming to me and my kids, love the staff and quality of drinks + food!
Atmosphere: 5
Food: 5
Service: 5
Kassandra Reyna-Vela
staff was rude. food was cold
Atmosphere: 2
Food: 1
Service: 2
Tommy Chaisson
Ever since management changed from Jonathan, this location has taken a severe downturn. Under previous management, staff was welcoming, lines were always worked through smoothly, food was prompt, and staff would even give recommendations for new drinks, mixed, etc. Under new management, most of the staff is short, unwelcoming, and do not engage with customers. Drinks are fine, but food takes significantly longer than before. 2 weeks ago staff told customers to not order food, only drinks. Today, we witnessed a customer wait 10 minutes for an item to find it wasn’t available AFTER purchase. The same happened to me immediately after with a different SKU, but rather than notify me of the unavailable item, they gave us a different item. It got replaced, but only after a disapproving attitude. Management makes a location, and this one does not have it
Atmosphere: 2
Food: 2
Service: 1
Elaina Yaman
Light ice 😂
Atmosphere: 3
Food: 2
Service: 3
steve storer
Girls behind the counter very friendly and awesome
Atmosphere: 5
Food: 3
Service: 5
Hannah Fitts
I come here everyday on the way to school, always so good!
Atmosphere: 5
Food: 5
Service: 5
Vic Bickauskas
Begal was stale and hard? Very little cream cheese given?
Atmosphere: 3
Food: 3
Service: 3
Sam Goad
Cashier got my order wrong and waited for TWELVE minutes for ONE sandwich while everyone and door dashers got served before me. No drive thru won’t be back
Friendly staff always good at Dunkin
Atmosphere: 5
Food: 5
Service: 5
I’ve lived near the Palm Harbor East Lake Road Dunkin’ store for four years since moving from Orlando. Each time I go to this location, I’m greeted by friendly staff who quickly process my order. The issue is that the donuts, routinely, are stale and hard. It’s clear to me that Dunkin’ must bring in donuts from other locations to this store and they sit in the rack for days. Just awful donuts here. I tried this location again today and same result…just bad. I tried to eat my glazed donuts seated at the store. I couldn’t and just threw them away and walked out. The Dunkin on US Highway 19 N in Tarpon Springs, on the other hand, always seems to have fresh donuts. Make the drive and avoid the Palm Harbor location if you can.
Atmosphere: 3
Food: 1
Service: 4
My go too Dunkin. Always so welcoming to me and my kids, love the staff and quality of drinks + food!
Atmosphere: 5
Food: 5
Service: 5
staff was rude. food was cold
Atmosphere: 2
Food: 1
Service: 2
Ever since management changed from Jonathan, this location has taken a severe downturn. Under previous management, staff was welcoming, lines were always worked through smoothly, food was prompt, and staff would even give recommendations for new drinks, mixed, etc.
Under new management, most of the staff is short, unwelcoming, and do not engage with customers. Drinks are fine, but food takes significantly longer than before. 2 weeks ago staff told customers to not order food, only drinks. Today, we witnessed a customer wait 10 minutes for an item to find it wasn’t available AFTER purchase. The same happened to me immediately after with a different SKU, but rather than notify me of the unavailable item, they gave us a different item. It got replaced, but only after a disapproving attitude.
Management makes a location, and this one does not have it
Atmosphere: 2
Food: 2
Service: 1
Light ice 😂
Atmosphere: 3
Food: 2
Service: 3
Girls behind the counter very friendly and awesome
Atmosphere: 5
Food: 3
Service: 5
I come here everyday on the way to school, always so good!
Atmosphere: 5
Food: 5
Service: 5
Begal was stale and hard? Very little cream cheese given?
Atmosphere: 3
Food: 3
Service: 3
Cashier got my order wrong and waited for TWELVE minutes for ONE sandwich while everyone and door dashers got served before me. No drive thru won’t be back
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Great products. Great prices
Atmosphere: 5
Food: 5
Service: 5
Don't stop there on the way back from the gym.
Atmosphere: 5
Food: 4
Service: 5
Hubby fav place
Atmosphere: 5
Food: 5
Service: 5
Visiting from out of town and it was so nice to get our coffee from here. Maddie is so sweet!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Croissant
Staffs always rude and it takes them 30mins to prepare a coffee
Atmosphere: 1
Food: 1
Service: 1
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