Chick-fil-A

I guess they changed managers, staff is rude and not welcoming. Need to be trained again, the young black girl that wears glasses with her natural hair in a ponytail, she need to learn how to properly call out someones name and not catch an attitude when approached and asked who name did she just call. The attitude and customer service that's been coming from this location recently is uncalled for. Also my chicken tenders were not fresh as well, this is the first time ever.

Atmosphere: 1

Food: 4

Service: 1

The food is never the issue, neither the employees customer service. The issue is they always seem to mess up my order which is so plain and simple something’s always added on or forgotten causing me to staying there for a prolonged amount of time. Having to wait in line again and then wait for the food to be corrected as well. No one seems to be quality checking these orders. Or seems to know what certain meals come with… Chick-fil-A is seriously the best fast food chain ever

Atmosphere: 5

Food: 5

Service: 1

Chick-fil-A has always been one of my favorite fast-food places in the U.S. As a former truck driver, I’ve visited locations all over the country and was almost always satisfied — the food quality was consistent, fresh, and reliable. Unfortunately, this particular location completely destroyed that positive image.

I ordered a meal (chicken sandwich, fries, and a soda), and what I received was absolutely unacceptable. The sandwich was almost black, as if it had been fried in oil that hadn’t been changed for weeks — honestly, it looked and tasted like the oil was at least a month old. I didn’t have time to go back and return it, and I was starving, so I forced myself to eat it. I regret that decision more than anything.

For the rest of the day I had severe heartburn, burping, and felt generally awful. The staff at this location clearly doesn’t care about food quality or basic cooking standards. I truly wouldn’t be surprised if eating food prepared like this leads to serious long-term stomach issues.

I strongly do NOT recommend eating here. There are at least three Chinese restaurants in the same plaza — I deeply regret not choosing one of them instead.

Even writing this review now, my stomach hurts again and I feel nauseous just remembering that sandwich.

Avoid this place.

Atmosphere: 4

Food: 1

Service: 4

SLOW SLOW SLOW! EVERY SINGLE TIME WHAT IN THE WORLD?! THE ONLY location that is ALWAYS this slow always 10+ min every single time.

Atmosphere: 3

Food: 4

Service: 1

The front desk saleswomen are rude and impolite with Uber Eats. We would appreciate it if you could be kind. We are working just like you.

The food always taste disgusting…it never taste like chick fil a. This my 2nd try…never again.

Atmosphere: 1

Food: 1

Service: 1

Thankful for all the years I've had with this Chic Fil A being close to home! The mall has had its ups and downs, but Chic Fil A staff are always so polite and busy! Sadly the last few years I've gone, their cookies were no longer fresh/warm unless you ask to reheat them, but I appreciate that the food is always delicious, and staff is very polite. I still have the free cow plushie I got many years ago for waiting on my cookie 🍟🍔🍪🐮

Atmosphere: 5

Food: 5

Service: 5

Not so pleasant customer service!!

Atmosphere: 2

Food: 2

Service: 2

Great store and staff and food amazing! Enjoyed having their sandwiches and their support of teacher appreciation week at Cooper City High School. They are great to their community. Thank you!

Atmosphere: 5

Food: 5

Service: 5

This has to be THE WORST store! It’s never smooth sailing! Doesn’t matter if you do pick up, mobile order or in person. It’s always a mess! I ordered something while sitting in the parking lot simply because I don’t feel like dealing with the attitude of the ladies that’s work there! Ordered online at 10:11am went to around to the drive through and waited and scanned just to be told that my order was cancelled by the app which isn’t true! Because I’ve been to Boca, Fort Lauderdale and the chickfil in that same area and picked up late around 10:40 I was still able to get my order! Please keep in my that I was directed to go in another lane which is why I was late a minute late! These people made me stay at this super for 38 minutes just to tell me that they can’t accommodate my order or issue refund because it was done on the app! One manager offered to make my order minutes later to be told that there’s no more food! After being there for almost an hour! I hate that this store is closer to our home. I stop giving chickfil my money years ago BECAUSE OF THIS STORE! I just can’t understand how they JUST CANT GET IT! Customer service sucks!

The best

Atmosphere: 5

Food: 5

Service: 5

Order 5053 Got the spicy chicken deluxe sandwich meal and received a non spicy cold and greasy sandwich. I have my receipt and wanted to make a formal complaint to corporate but there is no store number or team member name. The restaurant is in Pembroke Lakes mall .Will definitely not be going back.

Atmosphere: 1

Food: 1

Service: 1

Love their fried chicken.

Lazy staff, I waited 15 mins for my order only for them to tell me that for them to make it they need to make a new batch and they didn’t want to so they tried offering me other stuff that I don’t eat instead

Atmosphere: 1

Food: 1

Service: 1

Service was a little bit slower than I expected but the food was excellent.

Atmosphere: 4

Food: 3

Service: 4

Recommended dishes: Chick-Fil-A Waffle Potato Fries