Chick-fil-A
Inside Mall, 11401 Pines Blvd Ste 466, Pembroke Pines
(954) 895-4825
Recent Reviews
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Thankful for all the years I've had with this Chic Fil A being close to home! The mall has had its ups and downs, but Chic Fil A staff are always so polite and busy! Sadly the last few years I've gone, their cookies were no longer fresh/warm unless you ask to reheat them, but I appreciate that the food is always delicious, and staff is very polite. I still have the free cow plushie I got many years ago for waiting on my cookie 🍟🍔🍪🐮
Atmosphere: 5
Food: 5
Service: 5
Not so pleasant customer service!!
Atmosphere: 2
Food: 2
Service: 2
Great store and staff and food amazing! Enjoyed having their sandwiches and their support of teacher appreciation week at Cooper City High School. They are great to their community. Thank you!
Atmosphere: 5
Food: 5
Service: 5
This has to be THE WORST store! It’s never smooth sailing! Doesn’t matter if you do pick up, mobile order or in person. It’s always a mess! I ordered something while sitting in the parking lot simply because I don’t feel like dealing with the attitude of the ladies that’s work there! Ordered online at 10:11am went to around to the drive through and waited and scanned just to be told that my order was cancelled by the app which isn’t true! Because I’ve been to Boca, Fort Lauderdale and the chickfil in that same area and picked up late around 10:40 I was still able to get my order! Please keep in my that I was directed to go in another lane which is why I was late a minute late! These people made me stay at this super for 38 minutes just to tell me that they can’t accommodate my order or issue refund because it was done on the app! One manager offered to make my order minutes later to be told that there’s no more food! After being there for almost an hour! I hate that this store is closer to our home. I stop giving chickfil my money years ago BECAUSE OF THIS STORE! I just can’t understand how they JUST CANT GET IT! Customer service sucks!
The best
Atmosphere: 5
Food: 5
Service: 5
Order 5053 Got the spicy chicken deluxe sandwich meal and received a non spicy cold and greasy sandwich. I have my receipt and wanted to make a formal complaint to corporate but there is no store number or team member name. The restaurant is in Pembroke Lakes mall .Will definitely not be going back.
Atmosphere: 1
Food: 1
Service: 1
Love their fried chicken.
Lazy staff, I waited 15 mins for my order only for them to tell me that for them to make it they need to make a new batch and they didn’t want to so they tried offering me other stuff that I don’t eat instead
Atmosphere: 1
Food: 1
Service: 1
Service was a little bit slower than I expected but the food was excellent.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Chick-Fil-A Waffle Potato Fries
Can't get enough of the waffle fries!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Restaurantji Recommends
App says to scan QR code or let a member know you’re here. First time using mobile drive thru and I didn’t realize how it worked. They let me wait around 20 mins and instead of attending me, made me drive around to scan the code and get in the back of the line. I’m not coming back to this chick fil a again if I can help it. No common sense and customer service is lacking. Like they didn’t care to help me
Order 367. After payment I had to wait a very long time because the Kale salad wasn't ready and was told it’s better to change my order. When I got home the bag was missing BOTH fries. I am not happy with this experience and will not return to your restaurant. The his is by far the worst experience I've had at a Chick fil a. Your website also won’t accept the 4610 restaurant code and I am unable to leave a complaint there. Your restaurants are going down hill.
Atmosphere: 1
Food: 1
Service: 1
Guy & Albert gave us the greatest service I could’ve possibly gotten. Even though the line looks never ending It goes by pretty quickly. They have a lot of people outside taking orders. I did see that the fans outside are off and in our Miami weather I believe that is best for there to be fans running at all times because they do have them out here while it’s raining, while it’s hot so is best to always take care of your employees to make sure that they do their best job possible.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chick-Fil-A Grilled Chicken Club Sandwich
Service is great but the food is always cold.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Chick-Fil-A Waffle Potato Fries, Dr Pepper, Kale Crunch Side
Very good meals and excellent attention.
Parking: In a mall, that's why there are enough parking spaces
Atmosphere: 5
Food: 5
Service: 5
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