Chili's Grill & Bar

Came in at 10 was told the kitchen was closed, the establishment is open until 11.

Service: 1

Great service !!
Our waitress was super attentive and helpful. Food delicious and properly prepared.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Molten Chocolate Cake, Chicken Fajitas, Chips & Salsa

Bartenders were great and very attentive.

Atmosphere: 5

Food: 4

Service: 5

Food was good, service was quick and friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cookie Bake & Ice Cream

This restaurant no longer carries splenda for your coffee or iced tea.

Atmosphere: 3

Food: 4

Service: 2

Slow service

Atmosphere: 5

Food: 3

Service: 2

Recommended dishes: Burger

Food ok. Drinks nor so ok. Definitely watered down.

Atmosphere: 5

Food: 3

Service: 5

They were great and the service was fast!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Molten Chocolate Cake, Chips & Salsa, Fries

Terrible Dining Experience – Immediate Attention Needed

I take full responsibility because when I pulled up there were only 5 cars in the parking lot which should’ve been my 1st red flag!

I am writing to express my extreme dissatisfaction with my recent dining experience at your Chilli’s location (Table 46/4) on January 14, 2025. We arrived around 8:30 PM and left at 10:15 PM, and unfortunately, our experience was nothing short of disappointing.

First, the drinks were advertised as 2-for-1 Mango Rita and Resolution Breaker Margaritas, which both tasted watered down and nothing like what we expected from a cocktail – more like plain juice. My order, the Triple Dipper, was also a disaster. The chicken tenders tasted rubbery, undercooked, and frankly, inedible. My burger, which I had specifically ordered well-done, arrived undercooked as well. I was disgusted by the poor quality of food and the apparent lack of attention to food safety.

Additionally, the dishes were dirty, which immediately set a negative tone for the evening. While our waiter was polite, she seemed forgetful and overwhelmed, despite there being only five cars in the parking lot. My friend’s order was also incorrect, and she too received the same rubbery, undercooked chicken tenders. To make matters worse, her entrée appeared to have only about 10 fries, and she had to go back and forth with the young lady passing out the food to get a full serving. This kind of oversight is completely unacceptable.

When we notified the waitress about the issues, she offered to remake the items, but at that point, I was so turned off by the overall experience that I simply requested the check. To make matters worse, my friend had ordered southwest egg rolls to-go for her daughter, but they arrived as whole egg rolls, not sliced as depicted on the menu. The real concern came the following day when we discovered that the dipping sauce for the egg rolls had expired! This is unacceptable, and it raises serious concerns about the overall cleanliness and food safety practices at your restaurant.

When we spoke to the manager, he was dismissive of our complaints. He insisted that the egg rolls are always served whole, and he seemed unconcerned about the rubbery chicken issue, which only added to our frustration. This was a truly terrible customer service experience, and frankly, this is dirty dining. It seems your establishment may be in need of a thorough inspection.

I will not be returning to Chilli’s, and I urge you to address these issues immediately to prevent future customers from having the same disappointing experience.

Please read the negative reviews below, I wish I had.

Atmosphere: 1

Food: 1

Service: 1

Today was the absolute best chilies I’ve had since I’ve ever went to chili. Alex was an amazing waitress, full of joy and service was On .0 complaints the food was piping hot fresh made to perfection. Everything was fresh drink was strong. Service was extremely quick. This has been the best experience I’ve ever had at chilis!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chips & Salsa, Fries

Server and food was amazing.

Wheelchair accessibility: Great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Steak, Dip Trio

The service from management and staff was great . Food was okay . I was more concerned of the sanitation of the food and restaurant.

Atmosphere: 2

Food: 3

Service: 5

My favorite place par excellence

Atmosphere: 5

Food: 5

Service: 5

Tried Chilies to go for the first time in west Pines, and had most excellent customer service from Mr.Robi. I will be back because of it, thank you again!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

I don’t know our servers name but he was amazing he was alone and doing very well with tables I’m a server so I know what it was he was great

Atmosphere: 5

Food: 4

Service: 5