The ONLY reason I give 1 star is because of the EMPLOYEES that are there. Alex, Anthony and the other young kid. They are amazing! As for management and the other ladies that work in the morning have ZERO customer service skills. I mean ZERO. They always mess up my order everytime, even when I’m specific and ask many times. I was a GM for many years and this service with your management is the worst I’ve seen yet. DO better! I come DAILY but if I see that management and or ladies working in the AM I leave I don’t even bother! Again hats off to the employees that actual care the 3 I mentioned before you guys are the back bone!! - let me know if you need a real one to turn your business around and actually make difference 🤣
Vanessa Plus Four
On Monday October 7th at this location I've decided I will never ever return here nor will I spend any money here after what I've experienced. I went here to get my usual for my kids. 6 donuts, bagel with bacon egg and cheese, and a small French vanilla coffee extra, extra, extra, extra light. Unfortunately, the 1st lady didn't comprehend what extra light was. She made a coffee with 2 milk and asked if I wanted 8 sugars ? I told her no and explained what I wanted was 1 sugar and a lot of milk. She asked me hot or cold. I told her hot coffee she gets another lady to assist me becauseshe didn'tunderstandmy order. So it's beyond me why I received the second coffee cold from the new lady that prepared it. I requested that it needed to be hot because I've come here a few times for a few years now, and my coffee is made correctly. I've gone to so many other dunkin' donuts located from NY to California, and I receive my coffee correctly. It's beyond me why this particular day and this lady wanted to argue with me on what I know was rude, disrespectful and the wrong order. Yes I yelled at her because customer service goes along way. Why ask me if I want hot or cold and then give me cold coffee. Not to mention to add fuel to the fire, she says because I wanted the extra milk, that's why it's cold..."What did I expect?" Also, during our argument, she says for me to never come back. Well, trust and believe that if this is the last location to get food from, I will starve. I definitely feel that if I were another customer, she would have made the proper coffee. But because she proceeded to argue with me instead of correcting the coffee, now I will not go here or recommend to anyone I know to go here either. You never know who the customers are whether the customer is a regular person or a celebrity or a wealthy person visiting so my advice is treat everyone the same when it comes to customer service. Yes, I requested a refund but I was extremely mad and upset that she just did not make the correction because I was headed to the ER and needed that coffee to survive the hours I was going to be in the hospital with my child. Take care dunkin donuts you don't have to worry about a loyal but just a regular customer ? like me ever again. Life is to short to argue over coffee that clearly could have been made the way I requested it simple, 1 sugar, hot, and a lot of milk.
Parking: Usually Parking is available in the lot even when it's crowded
Wheelchair accessibility: Yes
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Croissant, Bacon Egg and Cheese
Rodwell Patterson
Nice little Dunkin’ Donuts and the afternoon worker Alex is the best. She seems to run the show by herself in the afternoon and does great!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Dunkin' Midnight Coffee, Maple Sugar Bacon Breakfast Sandwich
Tj Palmer
Nice lil spot tucked away
Atmosphere: 3
Food: 3
Service: 3
Sanzida Alam Maisha
Closes before time! It’s 4:48pm and they are already closed whereas there are supposed to close at 5:00!
Service: 1
Rafael Nieves
I visit this location often. I stopped going because they were getting my order wrong almost every time I went. After almost 2 months I visited this location again and they still got my entire wrong. Come on get it together guys.
Atmosphere: 4
Food: 4
Service: 1
Pablo Miguel Rosario
Need more
Atmosphere: 5
Food: 5
Service: 3
Alicia
Saturday, November 18th @ approximately 11:30am, while waiting for my order, I watched the male employee pull a tray of croissants from the oven when the croissant falls the floor next to his shoes. Instead of leaving it on the floor or picking it up and discarding it, he thought it best to pick it up and place it back in the tray with the rest!!! My valid response to this simple-minded guy was, “Why would you do that, it is disgusting?!?!” He had the nerve to be offended and the audacity to give me attitude because of his nastiness!! Maybe that’s he way of coping with being caught. Needless to say, he proceeded by placing the pan of croissants in the serving area for service to future, unaware customers. End of story, refund me my money and peace out ✌? No telling what else he is doing that customers don’t see.I think I’m most annoyed with his non-chalant attitude!! This industry needs a serious make over.
Starr Love
TURN AWAYY!!Might as well close the door @4:00pm if you guy is required to shut everything off a hour and 30mins before you close. The only thing you can get is old donuts and sprite. Bad for businessPlease close down if you guy not going to give quality serviceMe and four other customers was turn away
This place has bad customer service. My bf needed to use the restroom and one of the employees was really rude to him and did not allow him to use the restroom. They should allow customers to use the restroom.
Atmosphere: 1
Food: 1
Service: 1
megan bustos
I came in at 1:45pm there was nobody in line it was just me and my husband standing there for about 5-6minutes while two other employees look like they working on blenders maybe trying to prepare a uber order or etc. That's fine but when you got two people standing in your lobby and not a greet or nothing and secondly, why would you not come take our order to finish someone else's order that is not there ? I work in the fast food chain as a manager and that is unacceptable! Take care of the people that are in front of you first ! Uber orders can wait it is their job but to totally disregard a customer that is in your face waiting and you blending up drinks that nobody is there to give it to at that very moment is insane all i wanted was a iced coffee but i had to wait for the uber or doordash order to get done first ! This is not the usual dunkin' we come to either the one we go to is getting remodeled so we had to drive even further !!!
Atmosphere: 1
Food: 1
Service: 1
Garphyld Louis
the workers at this dunkin where absolutely amazing today the floor where spotless the service was great and so was food but unfortunately it was a bit crowded but other that i'll give it a five out
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Croissant
Uncle Angel
THE MANAGER IN THE MORNIN LIKE 5am SHE GAS BAD ATTITUDE YOU ASK SOMETHING SHE GIVES YOU ATTITUDE YOU ASK CREAM OR SUGAR SHE TELL OKAY DECIDE SERVICE IS REALLY BAD.
The ONLY reason I give 1 star is because of the EMPLOYEES that are there. Alex, Anthony and the other young kid. They are amazing! As for management and the other ladies that work in the morning have ZERO customer service skills. I mean ZERO. They always mess up my order everytime, even when I’m specific and ask many times. I was a GM for many years and this service with your management is the worst I’ve seen yet. DO better! I come DAILY but if I see that management and or ladies working in the AM I leave I don’t even bother! Again hats off to the employees that actual care the 3 I mentioned before you guys are the back bone!! - let me know if you need a real one to turn your business around and actually make difference 🤣
On Monday October 7th at this location I've decided I will never ever return here nor will I spend any money here after what I've experienced. I went here to get my usual for my kids. 6 donuts, bagel with bacon egg and cheese, and a small French vanilla coffee extra, extra, extra, extra light. Unfortunately, the 1st lady didn't comprehend what extra light was. She made a coffee with 2 milk and asked if I wanted 8 sugars ? I told her no and explained what I wanted was 1 sugar and a lot of milk. She asked me hot or cold. I told her hot coffee she gets another lady to assist me becauseshe didn'tunderstandmy order. So it's beyond me why I received the second coffee cold from the new lady that prepared it. I requested that it needed to be hot because I've come here a few times for a few years now, and my coffee is made correctly. I've gone to so many other dunkin' donuts located from NY to California, and I receive my coffee correctly. It's beyond me why this particular day and this lady wanted to argue with me on what I know was rude, disrespectful and the wrong order. Yes I yelled at her because customer service goes along way. Why ask me if I want hot or cold and then give me cold coffee. Not to mention to add fuel to the fire, she says because I wanted the extra milk, that's why it's cold..."What did I expect?" Also, during our argument, she says for me to never come back. Well, trust and believe that if this is the last location to get food from, I will starve. I definitely feel that if I were another customer, she would have made the proper coffee. But because she proceeded to argue with me instead of correcting the coffee, now I will not go here or recommend to anyone I know to go here either. You never know who the customers are whether the customer is a regular person or a celebrity or a wealthy person visiting so my advice is treat everyone the same when it comes to customer service. Yes, I requested a refund but I was extremely mad and upset that she just did not make the correction because I was headed to the ER and needed that coffee to survive the hours I was going to be in the hospital with my child. Take care dunkin donuts you don't have to worry about a loyal but just a regular customer ? like me ever again. Life is to short to argue over coffee that clearly could have been made the way I requested it simple, 1 sugar, hot, and a lot of milk.
Parking: Usually Parking is available in the lot even when it's crowded
Wheelchair accessibility: Yes
Atmosphere: 2
Food: 2
Service: 1
Recommended dishes: Croissant, Bacon Egg and Cheese
Nice little Dunkin’ Donuts and the afternoon worker Alex is the best. She seems to run the show by herself in the afternoon and does great!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Dunkin' Midnight Coffee, Maple Sugar Bacon Breakfast Sandwich
Nice lil spot tucked away
Atmosphere: 3
Food: 3
Service: 3
Closes before time! It’s 4:48pm and they are already closed whereas there are supposed to close at 5:00!
Service: 1
I visit this location often. I stopped going because they were getting my order wrong almost every time I went. After almost 2 months I visited this location again and they still got my entire wrong. Come on get it together guys.
Atmosphere: 4
Food: 4
Service: 1
Need more
Atmosphere: 5
Food: 5
Service: 3
Saturday, November 18th @ approximately 11:30am, while waiting for my order, I watched the male employee pull a tray of croissants from the oven when the croissant falls the floor next to his shoes. Instead of leaving it on the floor or picking it up and discarding it, he thought it best to pick it up and place it back in the tray with the rest!!! My valid response to this simple-minded guy was, “Why would you do that, it is disgusting?!?!” He had the nerve to be offended and the audacity to give me attitude because of his nastiness!! Maybe that’s he way of coping with being caught. Needless to say, he proceeded by placing the pan of croissants in the serving area for service to future, unaware customers. End of story, refund me my money and peace out ✌? No telling what else he is doing that customers don’t see.I think I’m most annoyed with his non-chalant attitude!! This industry needs a serious make over.
TURN AWAYY!!Might as well close the door @4:00pm if you guy is required to shut everything off a hour and 30mins before you close. The only thing you can get is old donuts and sprite. Bad for businessPlease close down if you guy not going to give quality serviceMe and four other customers was turn away
Very slow service
Atmosphere: 5
Food: 4
Service: 3
Restaurantji Recommends
This place has bad customer service. My bf needed to use the restroom and one of the employees was really rude to him and did not allow him to use the restroom. They should allow customers to use the restroom.
Atmosphere: 1
Food: 1
Service: 1
I came in at 1:45pm there was nobody in line it was just me and my husband standing there for about 5-6minutes while two other employees look like they working on blenders maybe trying to prepare a uber order or etc. That's fine but when you got two people standing in your lobby and not a greet or nothing and secondly, why would you not come take our order to finish someone else's order that is not there ? I work in the fast food chain as a manager and that is unacceptable! Take care of the people that are in front of you first ! Uber orders can wait it is their job but to totally disregard a customer that is in your face waiting and you blending up drinks that nobody is there to give it to at that very moment is insane all i wanted was a iced coffee but i had to wait for the uber or doordash order to get done first ! This is not the usual dunkin' we come to either the one we go to is getting remodeled so we had to drive even further !!!
Atmosphere: 1
Food: 1
Service: 1
the workers at this dunkin where absolutely amazing today the floor where spotless the service was great and so was food but unfortunately it was a bit crowded but other that i'll give it a five out
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Egg and Cheese, Croissant
THE MANAGER IN THE MORNIN LIKE 5am SHE GAS BAD ATTITUDE YOU ASK SOMETHING SHE GIVES YOU ATTITUDE YOU ASK CREAM OR SUGAR SHE TELL OKAY DECIDE SERVICE IS REALLY BAD.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
Coffee hot and fresh thank you
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