Firehouse Subs Pembroke Pines

I came here 2/5/25 with my family for and there were the best vibes from the moment we step foot in. They didn’t rush us when we came in trying to get our order told us they were ready for us when we were. I love that. The subs were great as always and the two gentlemen at the counter were so nice, and personable. The customer service is top notch, these are people who are about their job and the people they serve. It was a great experience

Atmosphere: 5

Food: 5

Service: 5

Since I go frequently, everybody calls me by my name and gladly make any changes I want on my sandwiches. They are always in a good mood and laughing

Parking: Very convenient location within a mall, so you will always find parking

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Roast Beef, Submarine Sandwich

Great service

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian Sub

Firehouse Subs just gave me the fire hose, 97,000 rewards points vanished!!!

I used to be a loyal customer of Firehouse Subs, building up 97,000 points over many years, only to have them disappear. I have been out of town for work this year, and apparently, 6 months was enough time for them to decide I didn’t deserve my hard-earned rewards anymore. They changed their rewards program terms without notice (they say they sent 1 email, to customers 1 time, with a book of terms many pages long that no one probably read anyway) and didn’t even bother to ensure customers received it, or remind those loyal customers they’d lose their points if they didn’t cash in fast enough.

It’s pretty ironic that a place called Firehouse would treat its dedicated customers like this who spend thousands of dollars at their store. Instead of rewarding loyalty, they just gave me the fire hose. Not only did I lose my points, but I also lost my respect for this place. The new Jersey Mike's across the street just won a lifelong customer in me, as it's clear Firehouse Subs doesn't care to reward long-term loyalty.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Meatball, Hook & Ladder Sub, Italian Sub

The overprice subs in this place are ridiculous. They even weight the ham to make sure they don’t add anymore then they need to. If you make it a combo you can add another $4 to the price. This is just bread and ham no reason to pay 11$ for this piece of bite I got. Don’t come here and get ripped off on a sub you can gladly get at Publix for a better price and taste better!

Atmosphere: 1

Food: 1

Service: 1

The cashier is a very good person and makes an effort to understand my beginner's English.
The product is the best there is

Parking: There is always space for my vehicle

Atmosphere: 5

Food: 5

Service: 5

Sub was made very well.

Atmosphere: 4

Food: 5

Service: 4

The food and service at this location always exceed expectations.

Atmosphere: 2

Food: 5

Service: 5

Recommended dishes: Italian

Sub was made very well.

Atmosphere: 4

Food: 5

Service: 4

"Manager" is unable to comprehend the simplest of requests, he is unfriendly, unprofessional, rude and disrespectful, hung up 4 times without an answer to the request - simply does not understand English and refuses to assist; when asked to provide his name, his response "I am not allowed to provide my name" requested to speak with someone who could assist just hung up - this individual should not train or manage anyone at any level

Atmosphere: 1

Food: 3

Service: 1

Firehouse subs had been the absolute amazing family owned establishment! They have donated to an amazing deserving class and we cannot thank them enough for their kind and DELICIOUS donating for our class events! Thank you to the whole team for being such giving and loving humans, you’ve made so many of us smile with how generous and kind hearted you all are!! A HUGE THANK YOU for being so accommodating!!! We love you!!!

Atmosphere: 5

Service: 5

Staff was helpful and professional, and the food was good. But like everything else, the prices are high. 25 dollars for two mediums subs and a drink

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Tuna, Firehouse Salad Italian with Hook & Ladder Salad

Attt Service and Food. My first time here. Sub was Awesome and I Love the way You can custom and make your own sub literally

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Firehouse Hero

Their sandwiches are always great. But unfortunately the prices have gotten out of hand. You are better off going to Publix and getting one of their subs. Much better value.

Atmosphere: 3

Food: 5

Service: 4

My overall 2-star rating is for Firehouse Subs (FS) Corp marketing Dept and the promo they currently have with T-Mobile, the integration is a mess! So many problems in applying promo code into FS app before and after mobile order is placed 15 min. Had to close and reopening app several times, then I called corp C.S. and waited another 22 min on hold cue to speak to customer service, then another ten with CSR who stated she has been dealing with this issue since Tues when it was released - 37 min to place an order to not have my sub show up that I customized, a style of chips I didn't want, and a contribution I did not make.My 5 stars for Service was for Adorian, Manager on duty, he was great and also commented on so many problems with T-mobile promo, some were the customers fault who did not read the terms of ordering from F.S. App and making an additional purchase to get the free H&L sub once promo code was applied, which for me is what I did, but got an error that it was not available at this location, I also tried another - I think F.S. Corp has placed a limit of the number of promos they decided to accept. T-Mobile customers like me experienced lots of technical issues with F.S. App, the T-Mobile Tues App works just fine. UPDATE: Regarding reply by F.S., apparently replier did not read my review, responding only by the overall stars I gave. I stated that I wasted over 30min on the phone with their customer service, providing my name, phone number, and location. Now you want me to waste more time by filling out another survey on-line, yeah right! Fix your app and honor all customers who take advantage of promo without limitations - See photo I've just included.

Atmosphere: 3

Food: 4

Service: 5

Recommended dishes: New York Steamer