Their sandwiches are always great. But unfortunately the prices have gotten out of hand. You are better off going to Publix and getting one of their subs. Much better value.
Atmosphere: 3
Food: 5
Service: 4
Phil B.
My overall 2-star rating is for Firehouse Subs (FS) Corp marketing Dept and the promo they currently have with T-Mobile, the integration is a mess! So many problems in applying promo code into FS app before and after mobile order is placed 15 min. Had to close and reopening app several times, then I called corp C.S. and waited another 22 min on hold cue to speak to customer service, then another ten with CSR who stated she has been dealing with this issue since Tues when it was released - 37 min to place an order to not have my sub show up that I customized, a style of chips I didn't want, and a contribution I did not make.My 5 stars for Service was for Adorian, Manager on duty, he was great and also commented on so many problems with T-mobile promo, some were the customers fault who did not read the terms of ordering from F.S. App and making an additional purchase to get the free H&L sub once promo code was applied, which for me is what I did, but got an error that it was not available at this location, I also tried another - I think F.S. Corp has placed a limit of the number of promos they decided to accept. T-Mobile customers like me experienced lots of technical issues with F.S. App, the T-Mobile Tues App works just fine. UPDATE: Regarding reply by F.S., apparently replier did not read my review, responding only by the overall stars I gave. I stated that I wasted over 30min on the phone with their customer service, providing my name, phone number, and location. Now you want me to waste more time by filling out another survey on-line, yeah right! Fix your app and honor all customers who take advantage of promo without limitations - See photo I've just included.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: New York Steamer
Mike G.
Terrible, terrible, and even more terrible service. The workers treat this place likes it's their hangout, they don't even look the customer in the eyes, and when they do they basically ignore you. No one cares about their job here and it shows in their prep and making of the food. The food itself is okay, but it is absolutely not worth the terrible experience of stepping foot in this forever dirty and careless restaurant. Get a manager in there and make the workers actually work. Avoid this place at all costs.
Bo Thornton
Sandwich was subpar and over
Atmosphere: 1
Food: 1
Service: 1
Michael Green
My first time at firehouse and the service was amazing. Thanks to the gentleman working for guiding us
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball
Douglas Schumacker
Great subs & service!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Club on a Sub
matt smith
Love the sandwiches, they just don't have cherry limeade because they never have limes out. Wish they'd put them back out.
Atmosphere: 4
Food: 5
Service: 3
Sparkly Shoes
They don’t honor their own promotions.
Atmosphere: 2
Service: 1
Recommended dishes: Meatball
Tom LaPointe
Love the meatball sub but all sandwiches are great ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Virginia Honey Ham, Meatball
Carmen Lam
Bread is ok but ham in the italian sub tasted like bologna. My brother likes this franchise a lot but I am still searching for the best sandwich shop. Comes with a bunch of variety of hot sauces which again my brother likes and I do not.
Their sandwiches are always great. But unfortunately the prices have gotten out of hand. You are better off going to Publix and getting one of their subs. Much better value.
Atmosphere: 3
Food: 5
Service: 4
My overall 2-star rating is for Firehouse Subs (FS) Corp marketing Dept and the promo they currently have with T-Mobile, the integration is a mess! So many problems in applying promo code into FS app before and after mobile order is placed 15 min. Had to close and reopening app several times, then I called corp C.S. and waited another 22 min on hold cue to speak to customer service, then another ten with CSR who stated she has been dealing with this issue since Tues when it was released - 37 min to place an order to not have my sub show up that I customized, a style of chips I didn't want, and a contribution I did not make.My 5 stars for Service was for Adorian, Manager on duty, he was great and also commented on so many problems with T-mobile promo, some were the customers fault who did not read the terms of ordering from F.S. App and making an additional purchase to get the free H&L sub once promo code was applied, which for me is what I did, but got an error that it was not available at this location, I also tried another - I think F.S. Corp has placed a limit of the number of promos they decided to accept. T-Mobile customers like me experienced lots of technical issues with F.S. App, the T-Mobile Tues App works just fine. UPDATE: Regarding reply by F.S., apparently replier did not read my review, responding only by the overall stars I gave. I stated that I wasted over 30min on the phone with their customer service, providing my name, phone number, and location. Now you want me to waste more time by filling out another survey on-line, yeah right! Fix your app and honor all customers who take advantage of promo without limitations - See photo I've just included.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: New York Steamer
Terrible, terrible, and even more terrible service. The workers treat this place likes it's their hangout, they don't even look the customer in the eyes, and when they do they basically ignore you. No one cares about their job here and it shows in their prep and making of the food. The food itself is okay, but it is absolutely not worth the terrible experience of stepping foot in this forever dirty and careless restaurant. Get a manager in there and make the workers actually work. Avoid this place at all costs.
Sandwich was subpar and over
Atmosphere: 1
Food: 1
Service: 1
My first time at firehouse and the service was amazing. Thanks to the gentleman working for guiding us
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Meatball
Great subs & service!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Club on a Sub
Love the sandwiches, they just don't have cherry limeade because they never have limes out. Wish they'd put them back out.
Atmosphere: 4
Food: 5
Service: 3
They don’t honor their own promotions.
Atmosphere: 2
Service: 1
Recommended dishes: Meatball
Love the meatball sub but all sandwiches are great ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Virginia Honey Ham, Meatball
Bread is ok but ham in the italian sub tasted like bologna. My brother likes this franchise a lot but I am still searching for the best sandwich shop. Comes with a bunch of variety of hot sauces which again my brother likes and I do not.
Restaurantji Recommends
I'm not a big sub guy, but I really like the Italian sub from here. The meatball sub is also good. I also really like the sweet tea they have.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Italian
The perfect grab after a busy day at work
Great option for a quick meal. Our favorite is the Turkey Bacon Sandwich with wheat bread.
Atmosphere: 3
Food: 4
Service: 3
This is always good and 4 stars is as high as I could go for a chain unless it's like homemade. Philly native and I recommend.
Good sandwiches and great customer service. Will go back