Firehouse Subs Pines and Hiatus

I’m a huge fan of Firehouse but this has to be one of the worst locations. Guaranteed your order is going to take 20-30 min longer than planned. Even if you place you order ahead. 20-30 min waiting in the store. The employees are not the best at greeting customers so they make other orders ahead. Show up late maybe risk your sandwich getting cold?? Not sure if they are just that understaffed but you’re better off ordering when you get here…

Atmosphere: 3

Food: 4

Service: 1

Love the Italian sub!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Italian

It’s great just like all the firehouse subs but this one went above and beyond my expectations, what makes this one special is the staff , they genuinely care and make sure the client is happy. Best experience in a firehouse subs yet and trust me I’ve been to a lot of them.

Atmosphere: 5

Food: 5

Service: 5

This store has a despicable owner. I ordered for pick up. They called me after 20 minutes, as I was on my way to pick up, to say the items were not available. The owner refused to reimburse my payment and told me to take it up with corporate. Corporate is an automessaging system that does nothing except promise a call in 24 to 48 hours that never comes. It has been a month and no refund. The owner is condescending,rude, arrogant and hangs up on me. Avoid this place!!!!!!!!!!

Atmosphere: 1

Food: 1

Service: 1

My sandwich wasn't only wrong but the guy who made my food didn't wash his hands after mopping. I'm so disgusted. The other worker just stood there doing nothing. Never coming back

Atmosphere: 1

Food: 1

Service: 1

The staff are always friendly. Sandwiches are amazing!!

Atmosphere: 5

Food: 5

Service: 5

Can never go wrong with a good ol sub. Firehouse never disappoints. Always fresh! Tried the new brisket with sweet BBQ sauce. So good. And the hot sauce bar is back! Recommend using a napkin to handle the bottles.

Atmosphere: 5

Food: 5

Service: 5

The staff is great! I didn't realize they closed at 9. I walked in at like 8 55. They were so nice and took my order with a smile!

Atmosphere: 5

Food: 5

Service: 5

Overall great experience and great delicious sub
With great energy from the team

Atmosphere: 5

Food: 5

Service: 5

Poor customer service, came in a week ago and supervisor on duty gave me a free sub card with purchase of chips and drink due to long wait time for food. Duty supervisor on duty a week later said that he would not honor card because they discontinued them 6months ago because they changed management. No effort to make it right, paid full price for 2 combos because my son wanted to eat here, but this will be the last time I will visit this particular location.

Atmosphere: 3

Food: 3

Service: 1

Finest store in Florida!!! Not only is the food delicious the employees are awesome they welcomed us and it didn't take long to get our food I would I've them a 10 if I could because they deserve it. !!!! The absolute best !!!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Engineer Combo, Hook & Ladder Salad

My order was ready on time and warm. Nice to walk in and walk right out again.

Atmosphere: 5

Food: 5

Service: 5

1st experience and it was delicious, we will come back, thank you

Atmosphere: 5

Food: 5

Service: 5

This store has a despicable owner. I ordered for pick up. They called me after 20 minutes as I was on my way to pick up to say the items were not available. The owner refused to reimburse my payment and told me to take it up with corporate. Corporate is a automessaging system that does nothing except promise a call in 24 to 48 hours that never comes. It has been a month and no refund. The owner is condescending,rude, arrogant and hangs up on me. Avoid this place!!!!!!!!!!

This place is always clean and inviting. The staff are very friendly and professional. The manager is always attentive to the customers and to the store. The cleanest sub shop I’ve ever eaten at.

Atmosphere: 5

Food: 5

Service: 5