Pieology Pizzeria Pembroke Pines

This establishment is excellent! The place is well kept, the bathrooms are clean (well at least the men's was) and the kitchen area looks clean from how I can see it. The food is fantastic, you get exactly what you ask for, If not a bit more! The service is where the restaurant shines the most. The man making my pizza was the real reason i bring this review. He was really nice and chill, his name is Mac. Thanks Mac! Definitely recommend this pizza establishment.

Went for first time to Pieology at Pembroke Pines yesterday at about 8 PM. Outside windows look like they hadn't been cleaned in months. Walk inside and most of the table were dirty there were napkins on the floor. I never made it to the counter to order because I figured that if it was that dirty outside, the inside would be worst. You can blame the employees if you like but this is a management issue.

I’m in this moment in the restaurant, bad service at 3:40 pm from I guy that makes the pizza, when I got to the restaurant he was giving me his back when I was asking him what kind of styles they have, I see in his face like he doesn’t want to work there, I think if they don’t like what they do, why are they working there ? Also he was sweating and making the pizza, the restaurant doesn’t have air conditioning and it doesn’t smell good inside! The man was hungry and speaking very bad to me!

I have been to this location many times and I always enjoyed coming to this place. Unfortunately, yesterday my experience was not pleasant at all: the service was extremely slow, with only one employee behind the counter. When the second employee decided to show up, she looked like she didn't want to be there: she had a poor attitude and was always on her cell phone. Also, the employees' outfit looked shabby, dirty and they didn't look well put together. The place also looked run down and not well taken care of. All in all, I liked the food, but the atmosphere and the service were extremely poor. I won't be going back any time soon!!

Unfortunately the service has going worse in time, we used to come almost every other week. There were more customers before. A couple of times they are not giving me the pizza order I made, so they have to do it again. This is a great concept but don't know why management is not taking care of this location.

First time customer. I made an online order for pickup. Pizza was good but they forgot the meatballs and mushrooms. Not a great impression for a 1st time customer.

Great cauliflower pizza. Perfectly cooked. Food and customer service were excellent.

I had never been here before and Sebastian was very helpful and patient while helping me pick out what to eat.
There was also another gentleman that rung me up that was also very kind.
The food is great and so is the service!

The worker isaiah is the best worker amazing customer support and was super nice and helped me when i did not know what to get

The food was delicious, but the area around the oven and prep area had quite a bit of a mess going on. Because the food was so good and the price extremely reasonable, I went back. The second visit was awesome. No mess and still great food at a great price. This was a lesson to me. Don’t form an opinion on the first visit. It could have been a crazy day.

Pizzas are always good but always get an attitude of the person making them. Like actually throwing the toppings on the pizza wherever and rushing me over when I’m the only costumer at the restaurant.

Ordered online pizza was ready and in a little heating oven waiting on me when I got there.
Good attentive service.

Amazing pizza for a first timer. Not too much sauce. Also, the buffalo garlic bread was gooey and so well done. Perfect for current weather

Jessica Sanchez gives me sus vibes. she was rude and started recording my friend without her consent.

On dec 20 I ordered a pizza with two toppings and for some reason the order only accepted my one topping. As my boyfriend was picking up my pizza he realized it only had one topping . Note: I am the one who placed the order online. He then proceeded to call me and asked me to pull up the order on my email. In the midst of my conversation with my boyfriend he noticed Jessica Sanchez (front line worker) was recording my personal call with him. Recording our call without any notice given to me or him. Most importantly this is against Florida law not to notify the other party of the conversation being recorded.
As I’ve worked in customer service for various years I have never experienced this behavior and disrespect from anyone in a store . It’s very simple to please a customer and try to make an exception - we did not expect the extra topping for free . We were willing to pay the difference . All this terrible customer service for a simple $2 -$3 charge of adding pepperoni. I am appalled at the customer service here and expect a regional manager to contact me immediately due to the incident occurred Friday Dec 20.

Reply to owner response: 12/23
Good morning,

I am very disappointed with your response as well . I don't think any employee should have their personal phone present or their AirPods on while dealing with customers. If you reviewed the footage I am pretty sure you can see this. This is not good customer service especially as a manager. Whether she was on a call or recording audio, this is not something you can confirm or deny out of a video footage . Regardless of your policy - I didn't touch the product. It was a simple pizza box which I didn't take with me either . I left the pizza behind . As a loyal customer I have always gone to this Pieology and order often, this is absurd .
A $12 pizza is not worth a bad review or bad customer service experience. I have been in the customer service industry for many years and never have I given the kind of service your employee gave or response you have given me . No employee should have a phone or airpods present when handling any situation with a customer. This is something maybe your policy should have.

Thank you

Atmosphere: 1

Food: 5

Service: 1

Recommended dishes: Craft Your Own Pizza