Upon receiving pizza, I recognized that the order was wrong, I ordered extra sauce, and it was very clear that the pizza was without sauce. Due to the restaurant not having an available driver, I decided to return the pizza myself. Upon arriving, I was met with one of the most rudest pizza hut employees that I have ever encountered. As shown in the photo, one slice of pizza was consumed along with a bite of another slice. Instead of acknowledging the problem, she continued arguing with me about the pizza not being intact, insinuating that I returned the pizza after consuming most of it. She did not offer a solution while continuing in a shouting match.
Atmosphere: 1
Food: 1
Service: 1
Nathaniel Cash
Gave my pizza to yo the wrong person the remade my pizza in 10 minutes and gave me the wrong pizza and it was under cook
Princess Williams
Order was wrong and this wasn't the first time.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Traditional Wings
Raysa Lizardo
I just came to this location and Customer service here is great! Kathy welcomed me with a smile and helped me so quickly and even brought my food to the car.
Atmosphere: 5
Service: 5
Recommended dishes: Cheese Pizza, Breadsticks
Rene Barr
Ordered stuff crust first off it was thin crust and so hard to chew no fresh or appealing. I called the store to complain they told me the general manager just left I asked for another manager they told me they don't speak English so I ask for a number to corporate or customer service they told me it wasn't one then I ask for the managers name they told me they were too busy to assist me and hung up the in my face. Pizza Hut on Pembroke Rd & Flamingo
Atmosphere: 1
Food: 1
Service: 1
Larry Bravo
I had a very pleasant delivery experience that went above and beyond the average order. Everything was delivered on time, the food was fresh, and everything was packaged wonderfully. Thank you so much and keep up the good work!!! :)
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pepperoni Pizza
R P
1 star is 2 muchOrders delivered 1.30 hrs later, bad customer serviceReceived a coupon for a large pizza. Tried to use it, but I had to spend more $ to get free delivery (which it was paid on the 1st order)Completely ridiculous
Sophie W.
I placed an order for delivery at 7:25 and it got here 2 hours later. The store number only got me a constant loop of their business spiel and no person to talk to.
Halo L.
If I could I'd give this Pizza Hut negative stars I would the staff is unaccommodating they canceled my order without warning and had me waiting an hour and a half. So I called to figure out what the problem was and I was transferred five times and hung up on every single time by a different person. When someone finally didn't hang up on me they told me to call back tomorrow and then transfered me.Nobody could pay me enough to step within a 6 foot radius of this shit place they consider a "restaurant."
I was lied to about my delivery that took an hour and 15 minutes to get from 1 an half miles away
Belverly Childs
Usually the pizza is not hot when you get Delivery but I Was very satisfied because it was still very hot.
Chiara Smith
This Pizza Hut is so slow like the leave you on hold for and hour and don’t come back like you have to do better
maria cabezas
Our most current visit to Pizza Hut in Pembroke Pines was disappointing. The meatballs tasted funny and we ended up removing them from our pie but we did eat a few of them first. The next day, we had stomach problems.The garlic toast that we ordered was very dry and, after taking a bite, we ended up throwing them out.
YAILIN PEGUERO
I order a pizza and after an hour of being “out for delivery” the manager told me that she sent it 20 minutes ago. An hour later I called to ask about the status and they cancelled my order and never sent me the pizza. When I tried calling again they just kept dropping my call. They didn’t even make the refund and I lost all my rewards on the app. Horrible management! And I can’t even order from another Pizza Hut around!
I always get the most delicious meal here
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Sticks, Pepperoni Pizza
Upon receiving pizza, I recognized that the order was wrong, I ordered extra sauce, and it was very clear that the pizza was without sauce. Due to the restaurant not having an available driver, I decided to return the pizza myself. Upon arriving, I was met with one of the most rudest pizza hut employees that I have ever encountered. As shown in the photo, one slice of pizza was consumed along with a bite of another slice. Instead of acknowledging the problem, she continued arguing with me about the pizza not being intact, insinuating that I returned the pizza after consuming most of it. She did not offer a solution while continuing in a shouting match.
Atmosphere: 1
Food: 1
Service: 1
Gave my pizza to yo the wrong person the remade my pizza in 10 minutes and gave me the wrong pizza and it was under cook
Order was wrong and this wasn't the first time.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Traditional Wings
I just came to this location and Customer service here is great! Kathy welcomed me with a smile and helped me so quickly and even brought my food to the car.
Atmosphere: 5
Service: 5
Recommended dishes: Cheese Pizza, Breadsticks
Ordered stuff crust first off it was thin crust and so hard to chew no fresh or appealing. I called the store to complain they told me the general manager just left I asked for another manager they told me they don't speak English so I ask for a number to corporate or customer service they told me it wasn't one then I ask for the managers name they told me they were too busy to assist me and hung up the in my face. Pizza Hut on Pembroke Rd & Flamingo
Atmosphere: 1
Food: 1
Service: 1
I had a very pleasant delivery experience that went above and beyond the average order. Everything was delivered on time, the food was fresh, and everything was packaged wonderfully. Thank you so much and keep up the good work!!! :)
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Breadsticks, Pepperoni Pizza
1 star is 2 muchOrders delivered 1.30 hrs later, bad customer serviceReceived a coupon for a large pizza. Tried to use it, but I had to spend more $ to get free delivery (which it was paid on the 1st order)Completely ridiculous
I placed an order for delivery at 7:25 and it got here 2 hours later. The store number only got me a constant loop of their business spiel and no person to talk to.
If I could I'd give this Pizza Hut negative stars I would the staff is unaccommodating they canceled my order without warning and had me waiting an hour and a half. So I called to figure out what the problem was and I was transferred five times and hung up on every single time by a different person. When someone finally didn't hang up on me they told me to call back tomorrow and then transfered me.Nobody could pay me enough to step within a 6 foot radius of this shit place they consider a "restaurant."
Restaurantji Recommends
I was lied to about my delivery that took an hour and 15 minutes to get from 1 an half miles away
Usually the pizza is not hot when you get Delivery but I Was very satisfied because it was still very hot.
This Pizza Hut is so slow like the leave you on hold for and hour and don’t come back like you have to do better
Our most current visit to Pizza Hut in Pembroke Pines was disappointing. The meatballs tasted funny and we ended up removing them from our pie but we did eat a few of them first. The next day, we had stomach problems.The garlic toast that we ordered was very dry and, after taking a bite, we ended up throwing them out.
I order a pizza and after an hour of being “out for delivery” the manager told me that she sent it 20 minutes ago. An hour later I called to ask about the status and they cancelled my order and never sent me the pizza. When I tried calling again they just kept dropping my call. They didn’t even make the refund and I lost all my rewards on the app. Horrible management! And I can’t even order from another Pizza Hut around!