Popeyes Louisiana Kitchen

Horrible customer service, doesn’t answer the phone. Always forgets sauce or other items in your order.

Atmosphere: 1

Food: 3

Service: 1

I would like to recognize Erika at Popeyes for her outstanding customer service. Erika is truly one of the kindest, most welcoming, and professional employees I have ever encountered. Every time I visit, she greets customers with a genuine smile, a positive attitude, and a willingness to help.

Erika goes above and beyond to make people feel valued and appreciated. Her patience, kindness, and attention to detail create a wonderful experience for everyone she serves. In a world where great customer service can be hard to find, Erika consistently sets the standard for excellence.

She is a tremendous asset to Popeyes and deserves recognition for the way she represents the company. Employees like Erika keep customers coming back. Thank you, Erika, for your hard work, dedication, and for making every visit a pleasant one. You are truly exceptional!

Atmosphere: 5

Food: 5

Service: 5

The chicken was so good

Atmosphere: 5

Food was fresh customer service good

This is honestly the best Popeyes I’ve ever been to. The customer service here is extraordinary, everyone is so kind, professional, and welcoming. The food came out super fast, everything was fresh, and the staff handled everything smoothly even while busy. You can tell the team here actually cares about the customers. Definitely one of the best experiences I’ve had at any Popeyes.

Atmosphere: 5

Food: 5

Service: 5

Great food. Reasonable prices.

Atmosphere: 5

Food: 5

Service: 5

Hire humans instead of ai chatbots

Atmosphere: 1

Food: 1

Service: 1

Friendly staff & the dining area is clean.

Atmosphere: 5

Food: 5

Service: 5

This is my saturday after church place. Their chicken is Always crispy and juicy.. It always takes like just made even at late night.

Atmosphere: 5

Food: 5

Service: 5

Twice i bought 2 10 peice family meals& both times no biscuits, i called manager she said just come by whenever u can & we will give them to u,I went today & the manager said no im lying

Atmosphere: 5

Food: 4

Service: 2

I am writing to formally express my disappointment with the customer service I received at your Popeyes location. From the moment I arrived at the drive-thru, the interaction was unprofessional and lacked even the most basic customer service courtesy.

The first thing the employee said to me was, “Did I order a 9-piece family meal?” There was no greeting, no “Hello,” and no “How are you?” Her tone immediately caught me off guard to the point that I briefly forgot what I ordered and started to stutter. Before I could even finish responding, she cut me off and asked for my name.

About a minute later, I was instructed to pull up by the side door to wait for my order. As time continued to pass and I watched multiple cars receive their food before me, I became concerned. I checked the time and realized I had placed my order at 10:08 PM. I even began taking photos documenting the wait times at 10:20 PM, 10:27 PM, and at 10:32 PM.

At that point, after waiting approximately 30 minutes, I parked my car and went inside the restaurant. I asked was, “What’s going on with my order?” I could’ve been more polite, but no, I gave the employee the same energy she gave me at the drive through. The employee responded with “What?” instead of addressing the issue professionally. I then explained that I had been waiting outside for over 30 minutes and nobody had brought my order out. Rather than apologizing for the excessive wait, she simply stated that I had to wait on the chicken. I have video footage documenting this entire interaction. Btw the Manager stood right there, instead of addressing me in my concerns the only thing she said out loud in front of me was to the cook “hurry up and make her food.” I don’t need nobody coming in here, fussing at us. “ so unprofessional”

Once I finally received my order, another young lady asked if I wanted any sauces. I requested honey. When I arrived home, I noticed the honey packets were sticky and clumped together, which appeared careless and unsanitary. Of course done on purpose!

Unfortunately, this is not my first negative experience at this location. This Popeyes is my local neighborhood restaurant, yet almost every visit involves rude service, disorganization, incorrect items, or missing food. After this experience, I no longer plan to order from this location again.

I hope management takes this complaint seriously and provides proper customer service training and accountability for employees moving forward.

Atmosphere: 1

Food: 1

Service: 1

I went through the drive thru and received the wrong side with my 2 piece combo and of course I didn’t check my bag until I reached home. It sucks that I can’t even call the location because it’s saying the phone number is not in service. I also wish that you all would have a human taking orders, so that will correct any miscommunication.

Food and service always on point.

Atmosphere: 5

Food: 5

Service: 5

Absolutely terrible service. Ordered at 8:05pm through the drive thru. They informed me to wait at the door near the front. I had to get out of my car and go inside after seeing 4 other cars after me get the orders before mine. The manager on duty could care less. She was very rude. I would never come here again. I would never recommend this location to anyone. 30 minutes for fast-food? Possibly longer if I didn't even bother going inside

Atmosphere: 1

Food: 1

Service: 1

Drive thru. associate was very poilte.

Atmosphere: 5

Food: 4

Service: 5