I visited Wendy’s with my service animal, who is fully ADA-protected and well-behaved. Manager Diani approached my table while I was eating and threatened to call the police if I stayed longer than 30 minutes due to my dog. This was unacceptable, as I was simply eating the food I paid for. After Diani left, manager Alan approached me and claimed that I had to leave because of “corporate policy,” which falsely stated that animals aren’t allowed inside and that customers are only allowed to sit for 30 minutes. These claims are false and violate the Americans with Disabilities Act. I was pressured and rushed to leave based on fake policies and intimidation tactics, despite not having finished my meal. This was discrimination and a clear violation of ADA law. Wendy’s needs to retrain this location immediately. No disabled person should ever be treated this way.
Atmosphere: 1
Food: 4
Service: 1
Rene Silva Cumba
No Muffin ever 🤌🏽🤌🏽🤌🏽
Atmosphere: 1
Service: 1
aydan
Dannys service was amazing, he did everything with a smile and worked considerably with a long line in the Wendys. He seriously exceeded the average expectations of a food worker and makes me want to go to this Wendy’s. These kind of team members make you feel at home!
Atmosphere: 5
Food: 5
Service: 5
Alejandro León Ortega
If you create an order for a pickup it wont matter to them. I waited 15 minutes, went to the store to pickup the order and they say they wont do the order for me until i get in line and wait my turn. It was a long line. Why do they allow a pickup order then? They can jist say they dont have that service. Dumb
Atmosphere: 1
Service: 1
David Rivera
South Florida is synonymous with horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
kens salvador
Burger was cold and the fries was hard i didn't enjoy my food .
Atmosphere: 3
Food: 2
Service: 4
Eunice Mundy
Nothing to report. It was a normal drive-thru experience.
Atmosphere: 1
Food: 2
Service: 4
Sal Alf
This Wendy's is my favorite in the Hollywood area. Wendy's is better than McDonald's and Burger King. It's not even close.
Atmosphere: 5
Food: 5
Service: 5
Alexis Chan
Thanks for the trash you served me. I get it, you hate your crap job, but why take it out on customers. We didn't make you work there
Atmosphere: 1
Food: 1
Service: 1
Jose Castillo
Laughable management. They think charging for every single sauce that they give is going to result in increased revenue. Sadly, you’re driving away business over 50 cents. Rethink your strategy. Very amateur move.
DO NOT PURCHASE FOOD FROM THIS LOCATION! while fulfilling orders, employees did not wear gloves and were touching food with their dirty hands that were being used to touch everything else… very unsanitary. employees were very behind on schedule. the drive thru was backed up and in store it took forever to get serviced
Atmosphere: 1
Food: 1
Service: 1
Nadja Walters
Love the 5 for 5
Atmosphere: 4
Food: 4
Service: 4
DARRELL J. GONZALEZ
JUST MAKE SURE ITS NOT A HOUR OR TWO BEFORE CLOSING THE FROSTY WULL GIVE YOU DO DO DAY THE EMPLOYEES ARE NICE THO
Atmosphere: 5
Food: 2
Service: 2
Bülent ÖZTÜRK
They have a new menu. We wanted it to be less spicy, but it was really spicy. I had a hard time eating it.
I visited Wendy’s with my service animal, who is fully ADA-protected and well-behaved. Manager Diani approached my table while I was eating and threatened to call the police if I stayed longer than 30 minutes due to my dog. This was unacceptable, as I was simply eating the food I paid for. After Diani left, manager Alan approached me and claimed that I had to leave because of “corporate policy,” which falsely stated that animals aren’t allowed inside and that customers are only allowed to sit for 30 minutes. These claims are false and violate the Americans with Disabilities Act. I was pressured and rushed to leave based on fake policies and intimidation tactics, despite not having finished my meal. This was discrimination and a clear violation of ADA law. Wendy’s needs to retrain this location immediately. No disabled person should ever be treated this way.
Atmosphere: 1
Food: 4
Service: 1
No Muffin ever 🤌🏽🤌🏽🤌🏽
Atmosphere: 1
Service: 1
Dannys service was amazing, he did everything with a smile and worked considerably with a long line in the Wendys. He seriously exceeded the average expectations of a food worker and makes me want to go to this Wendy’s. These kind of team members make you feel at home!
Atmosphere: 5
Food: 5
Service: 5
If you create an order for a pickup it wont matter to them. I waited 15 minutes, went to the store to pickup the order and they say they wont do the order for me until i get in line and wait my turn. It was a long line. Why do they allow a pickup order then? They can jist say they dont have that service. Dumb
Atmosphere: 1
Service: 1
South Florida is synonymous with horrible customer service.
Atmosphere: 1
Food: 1
Service: 1
Burger was cold and the fries was hard i didn't enjoy my food .
Atmosphere: 3
Food: 2
Service: 4
Nothing to report. It was a normal drive-thru experience.
Atmosphere: 1
Food: 2
Service: 4
This Wendy's is my favorite in the Hollywood area. Wendy's is better than McDonald's and Burger King. It's not even close.
Atmosphere: 5
Food: 5
Service: 5
Thanks for the trash you served me. I get it, you hate your crap job, but why take it out on customers. We didn't make you work there
Atmosphere: 1
Food: 1
Service: 1
Laughable management. They think charging for every single sauce that they give is going to result in increased revenue. Sadly, you’re driving away business over 50 cents. Rethink your strategy. Very amateur move.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
DO NOT PURCHASE FOOD FROM THIS LOCATION! while fulfilling orders, employees did not wear gloves and were touching food with their dirty hands that were being used to touch everything else… very unsanitary. employees were very behind on schedule. the drive thru was backed up and in store it took forever to get serviced
Atmosphere: 1
Food: 1
Service: 1
Love the 5 for 5
Atmosphere: 4
Food: 4
Service: 4
JUST MAKE SURE ITS NOT A HOUR OR TWO BEFORE CLOSING THE FROSTY WULL GIVE YOU DO DO DAY THE EMPLOYEES ARE NICE THO
Atmosphere: 5
Food: 2
Service: 2
They have a new menu. We wanted it to be less spicy, but it was really spicy. I had a hard time eating it.
Atmosphere: 5
Food: 2
Service: 5
I left the drive thru was so slow
Atmosphere: 1
Food: 2
Service: 1
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