This place has never had whole pretzels ready at lunch time. Or really any time. Every time we go they only have the pretzel nuggets. Only card payment is an option too and they do not print receipts.
Atmosphere: 1
Food: 5
Service: 1
matthew curry
They pretzels are good when they make them. The staff is very bothered when asked to make other things or just say no.
Atmosphere: 1
Food: 4
Service: 1
B
This place has never had whole pretzels ready at lunch time. Or really any time. Every time we go they only have the pretzel nuggets. Only card payment is an option too and they do not print receipts.
Atmosphere: 1
Food: 5
Service: 1
Jenn L
I noticed everytime I went they never had the regular pretzels available. After reading the reviews, it seems many people have the same experience. I can only assume this is to push sales for the more expensive pretzel bites. Whatever the reason, it's a dishonest business practice. If a product is on the menu, you need to serve it. I will no longer be giving this place my business.
Atmosphere: 1
Food: 1
Service: 1
Jewel
I ordered cinnamon pretzel bites, i received them very cold. The cashier was EXTREMELY rude to me. I was in line ordering, and she gave me such a disrespectful face just because she obviously didn’t want to do her job. It was extremely unprofessional, and disgusting to say the least. Handle your employees attitudes better.
Atmosphere: 1
Food: 2
Service: 1
Marcos Cordero
July 14 2:30pm 2024 what a rude service from that color person what’s the point asking a question of what you want if you going to get upset. Little girl go back home if you don’t like your job. Dealing with people is not easy I get it I do have my business and I know how it is but that whole actitud you give.
Atmosphere: 1
Food: 5
Service: 1
Dominic Hugo
The cashier had an attitude because she was at work.
Atmosphere: 1
Food: 1
Service: 1
Jessica Borrero
Disappointed, I was seriously craving a pretzel and when I got there they said they wouldn’t make it and insisted I buy the pretzel bites. Honestly it’s more calories and I just wanted a full pretzel not the bites. They refused to make it and there was no line or anyone waiting. I would’ve waited but was given no option except the bites :(Staff was slacking the ability to do their job and that was disappointing
Atmosphere: 1
Service: 1
olga aleman
I went to the mall today wanting to get a regular cinnamon pretzel. I asked the cashier how long it would take for them to make one since they didn’t have them ready she said 5-10 minutes I said okay I would love one please. She then informed one of the workers to make one and was advised no to sell me the bites. There was no line, there weren’t people waiting and yet she told her no they will not make it. It was mid day 4pm so there was no reason to advise her no. It was pure laziness and again no line. Really sucks that her team didn’t want to make it but the cashier really was trying to help. Couldn’t try this place out and for this I’m giving 1 star.
Every time in the mall they only have pretzel nuggets and never whole made pretzels. I've seen them in the case and they say they're for mobile app pickup only and can't be sold. Every time I ask if they can make a pretzel they tell me it will take a very long time in a discouraging way. I wish this place would just close honestly, they aren't up to any good standard and are a complete joke and let down for an Auntie Anne's establishment.
Ashley Whitman
There’s 5 people in there and we are still in a super long line, not moving and people on the pick up mobile order station are still waiting to talk to someone about an order. It’s always like this I’m not sure why they always hire kids who can’t do their job in a timely fashion.
Nenie Diaz (Nani)
Everyday there’s a huge line that goes absolutely nowhere because these people have zero idea what a sense of urgency is. I never get my receipt unless I’m there harassing for it so it’s hard to get points. Not going anymore.
stiff pretzel
This place has never had whole pretzels ready at lunch time. Or really any time. Every time we go they only have the pretzel nuggets. Only card payment is an option too and they do not print receipts.
Atmosphere: 1
Food: 5
Service: 1
They pretzels are good when they make them. The staff is very bothered when asked to make other things or just say no.
Atmosphere: 1
Food: 4
Service: 1
This place has never had whole pretzels ready at lunch time. Or really any time. Every time we go they only have the pretzel nuggets. Only card payment is an option too and they do not print receipts.
Atmosphere: 1
Food: 5
Service: 1
I noticed everytime I went they never had the regular pretzels available. After reading the reviews, it seems many people have the same experience. I can only assume this is to push sales for the more expensive pretzel bites. Whatever the reason, it's a dishonest business practice. If a product is on the menu, you need to serve it. I will no longer be giving this place my business.
Atmosphere: 1
Food: 1
Service: 1
I ordered cinnamon pretzel bites, i received them very cold. The cashier was EXTREMELY rude to me. I was in line ordering, and she gave me such a disrespectful face just because she obviously didn’t want to do her job. It was extremely unprofessional, and disgusting to say the least. Handle your employees attitudes better.
Atmosphere: 1
Food: 2
Service: 1
July 14 2:30pm 2024 what a rude service from that color person what’s the point asking a question of what you want if you going to get upset. Little girl go back home if you don’t like your job. Dealing with people is not easy I get it I do have my business and I know how it is but that whole actitud you give.
Atmosphere: 1
Food: 5
Service: 1
The cashier had an attitude because she was at work.
Atmosphere: 1
Food: 1
Service: 1
Disappointed, I was seriously craving a pretzel and when I got there they said they wouldn’t make it and insisted I buy the pretzel bites. Honestly it’s more calories and I just wanted a full pretzel not the bites. They refused to make it and there was no line or anyone waiting. I would’ve waited but was given no option except the bites :(Staff was slacking the ability to do their job and that was disappointing
Atmosphere: 1
Service: 1
I went to the mall today wanting to get a regular cinnamon pretzel. I asked the cashier how long it would take for them to make one since they didn’t have them ready she said 5-10 minutes I said okay I would love one please. She then informed one of the workers to make one and was advised no to sell me the bites. There was no line, there weren’t people waiting and yet she told her no they will not make it. It was mid day 4pm so there was no reason to advise her no. It was pure laziness and again no line. Really sucks that her team didn’t want to make it but the cashier really was trying to help. Couldn’t try this place out and for this I’m giving 1 star.
Atmosphere: 1
Food: 1
Service: 2
Restaurantji Recommends
Always great food and service!
DELISH!!
Every time in the mall they only have pretzel nuggets and never whole made pretzels. I've seen them in the case and they say they're for mobile app pickup only and can't be sold. Every time I ask if they can make a pretzel they tell me it will take a very long time in a discouraging way. I wish this place would just close honestly, they aren't up to any good standard and are a complete joke and let down for an Auntie Anne's establishment.
There’s 5 people in there and we are still in a super long line, not moving and people on the pick up mobile order station are still waiting to talk to someone about an order. It’s always like this I’m not sure why they always hire kids who can’t do their job in a timely fashion.
Everyday there’s a huge line that goes absolutely nowhere because these people have zero idea what a sense of urgency is. I never get my receipt unless I’m there harassing for it so it’s hard to get points. Not going anymore.
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