The staff fully maintains the chick-fil-a customer service standards even though they are in an airport. Food was hot and fresh and the staff truly cared about what they were doing, which is a skill you cannot teach. I appreciated having excellent customer service In the wee hours of the morning and the other customers felt the same.
Atmosphere: 5
Food: 5
Service: 5
hott dogg
Leeann was very rude taking my order in the morning. I understand it is early but this was unwelcoming especially for a Chick-fil-A.
Atmosphere: 1
Food: 4
Service: 1
William Lile
Parking is STILL a huge problem.
Plus, despite adding a Cell Phone Lot, they lack the staffing to keep the traffic moving at the pick up/drop off area. Cars are parking and staying at the pick up area, backing up ALL THREE lanes of flow turning the front of the airport into a parking lot.
Angela Hower
I visited this airport location on Saturday morning September 27 during the last half hour of a busy breakfast rush. During my time in line, the credit card system went down and it was cash only. Then the whole computer order system went down making it difficult to fill orders. The team lead Lee Ann and the whole morning crew did an amazing job working through this difficult situation. Lee Ann kept calm and remained so positive. She even went above and beyond for me, giving my guide dog a pup cup. The staff were quick on their feet and improvised to get the orders out as quickly as possible, while another team member was working with tech support to get the issue fixed. I was very impressed. Great job.
Atmosphere: 5
Food: 5
Service: 5
Rudy Leal
How do you not have ice tea made
Service: 1
Loser Lani
i asked if they were open even tho on google it says 4:30 am, one worker decided to ask me were the lights on which i thought was very rude. they had several people up front by the registers so i assumed they were open.
Atmosphere: 1
Food: 2
Service: 1
Leon Yin
This Chick-fil-A absolutely deserves five stars! I recently ate at the Airport Blvd location and had a fantastic experience. I ordered the Spicy Deluxe Sandwich, and it was a true delight. The Spicy chicken filet was crispy and juicy with no off-putting taste, perfectly paired with the creamy Pepper Jack cheese and fresh vegetables. The combination of flavors and textures was incredible. As a side, the Waffle Potato Fries were a perfect choice. Each fry was crispy on the outside and fluffy on the inside, with the perfect amount of sea salt to create a delightful savory flavor with every bite. Beyond the food, the service was truly outstanding. The staff was incredibly warm and attentive, providing a level of service that felt more like a sit-down restaurant than a fast-food joint, which is very rare. The restaurant itself was immaculate, and the facilities, from accessible options to children's amenities, were well thought out. From the food quality to the service and environment, this location is flawless. I highly recommend it to anyone passing through Pensacola!
Atmosphere: 5
Food: 5
Service: 5
Darren Norgren
Think it's going down hill.
Atmosphere: 3
Food: 2
Service: 5
Deborah Worel
I feel like the quality isn't as good as it use to be
Food was good, served by isabella (i think was her name) and service was very nice and VERY fast
Atmosphere: 3
Food: 5
Service: 5
Tiffany Martin
Always a good experience at chik fila, nice and friendly staff.. clean and quiet
Atmosphere: 5
Food: 5
Service: 5
Lola Berry
It took over 25 minutes to get my food. Staff in kitchen wasn’t doing anything but standing around. There was almost no line to order so it wasn’t like they were inundated with orders.
The staff fully maintains the chick-fil-a customer service standards even though they are in an airport. Food was hot and fresh and the staff truly cared about what they were doing, which is a skill you cannot teach. I appreciated having excellent customer service In the wee hours of the morning and the other customers felt the same.
Atmosphere: 5
Food: 5
Service: 5
Leeann was very rude taking my order in the morning. I understand it is early but this was unwelcoming especially for a Chick-fil-A.
Atmosphere: 1
Food: 4
Service: 1
Parking is STILL a huge problem. Plus, despite adding a Cell Phone Lot, they lack the staffing to keep the traffic moving at the pick up/drop off area. Cars are parking and staying at the pick up area, backing up ALL THREE lanes of flow turning the front of the airport into a parking lot.
I visited this airport location on Saturday morning September 27 during the last half hour of a busy breakfast rush. During my time in line, the credit card system went down and it was cash only. Then the whole computer order system went down making it difficult to fill orders. The team lead Lee Ann and the whole morning crew did an amazing job working through this difficult situation. Lee Ann kept calm and remained so positive. She even went above and beyond for me, giving my guide dog a pup cup. The staff were quick on their feet and improvised to get the orders out as quickly as possible, while another team member was working with tech support to get the issue fixed. I was very impressed. Great job.
Atmosphere: 5
Food: 5
Service: 5
How do you not have ice tea made
Service: 1
i asked if they were open even tho on google it says 4:30 am, one worker decided to ask me were the lights on which i thought was very rude. they had several people up front by the registers so i assumed they were open.
Atmosphere: 1
Food: 2
Service: 1
This Chick-fil-A absolutely deserves five stars! I recently ate at the Airport Blvd location and had a fantastic experience. I ordered the Spicy Deluxe Sandwich, and it was a true delight. The Spicy chicken filet was crispy and juicy with no off-putting taste, perfectly paired with the creamy Pepper Jack cheese and fresh vegetables. The combination of flavors and textures was incredible.
As a side, the Waffle Potato Fries were a perfect choice. Each fry was crispy on the outside and fluffy on the inside, with the perfect amount of sea salt to create a delightful savory flavor with every bite.
Beyond the food, the service was truly outstanding. The staff was incredibly warm and attentive, providing a level of service that felt more like a sit-down restaurant than a fast-food joint, which is very rare. The restaurant itself was immaculate, and the facilities, from accessible options to children's amenities, were well thought out.
From the food quality to the service and environment, this location is flawless. I highly recommend it to anyone passing through Pensacola!
Atmosphere: 5
Food: 5
Service: 5
Think it's going down hill.
Atmosphere: 3
Food: 2
Service: 5
I feel like the quality isn't as good as it use to be
Atmosphere: 4
Food: 3
Service: 4
inadequate ground crew staffing
Restaurantji Recommends
Fast service , in the airport and it was a life saver for breakfast !!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, Chick-Fil-A Chicken Biscuit, Chick-Fil-A Waffle Potato Fries
Best breakfast sandwich I have ever eaten!
Atmosphere: 5
Food: 5
Service: 5
Food was good, served by isabella (i think was her name) and service was very nice and VERY fast
Atmosphere: 3
Food: 5
Service: 5
Always a good experience at chik fila, nice and friendly staff.. clean and quiet
Atmosphere: 5
Food: 5
Service: 5
It took over 25 minutes to get my food. Staff in kitchen wasn’t doing anything but standing around. There was almost no line to order so it wasn’t like they were inundated with orders.
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