Dunkin'

4835 Mobile Hwy, Pensacola
(850) 262-8112

Recent Reviews

Jennifer harrelson

Whoever owns this franchise I advise you to hire a real manager I used to love this Dunkin’ Donuts but they can’t keep staff and they don’t listen every time I order a latte it’s pure milk with a splash of expresso for color today I thought I try something new because they are not capable of making a real iced latte and order a matcha latte well what do you know pure milk it’s green but as no flavor I ordered beacon avocado toast made sure I told the to toast it because they don’t and I got toasted avocado no beacon it’s honestly ridiculous at this point and I refuse to spend any of my hard earned money on this trash there’s never a manger seems like the manager unlocks the door and leaves all sad because they this is the only coffee shop in our area they could have so much potential Oh yea the lady taking my order was polite but the dirt under her nails made me question who is making food and do the wear gloves

Atmosphere: 1

Food: 1

Service: 1

Mjr Sl

You got to be kidding me. Ordering a iced cappuccino results in a 5 minute wait and the most watered down coffee i have ever tasted in my life.

Atmosphere: 1

Food: 1

Service: 1

Shannon Manner

3rd generation military. Lived all over the United States of America. Dunkin' has always been one of the staples. That being said.....this is the worst donut shop I have ever bee to let alone a Dunkin'. The Employees act like you are bothering them, the donuts are terrible and they give cocoa flavored water and call it Hot Chocolate. smh.

Atmosphere: 1

Food: 1

Service: 1

Amanda Stott

Every since this new crowd had started working at this Dunkin, they get my order wrong. I order a mocha latte and this is the 5th times I've tried giving y'all a chance... And it's just black coffee.... So sorry not sorry. Y'all aren't that great. I'll just make the drive to Navy.??

Atmosphere: 2

Food: 1

Service: 3

Chelsea G

Always good

Atmosphere: 5

Food: 5

Service: 5

Dakota Reeves

Avoid this place. Nothing but sorrow in this miserable hell hole.

Atmosphere: 1

Food: 1

Service: 1

Bryan

Very professional staff and excellent food.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Amanda Jordan

Great customer service free wifi

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Donuts

Cristian King

They never have anything you order, out of every option half of the time on the menu. They don’t even have cups half the time. How are you always out of espresso?

Atmosphere: 1

Food: 1

Service: 1

Stewart Chavis

The people I was riding with got coffee and they gave us free donuts ???

Atmosphere: 5

Food: 5

Service: 5

Yo Yo

place sucks and as well i can never get them on the phone. Manager is rude and so is staff , place is filthy, would be great if i could get someone on the damn phone.

Atmosphere: 1

Food: 1

Service: 1

Eboney Dudley

Rude staff and served breakfast sandwich cold in the

Atmosphere: 1

Food: 2

Service: 1

Michael Whitley

I ordered a medium iced chai latte along with bacon & cheddar omelet bites. After paying I was told to pull around front and that the order would be out shortly. Close to 10 minutes later a lady brings me an order. Luckily I checked the bag before pulling out, only to find a box with a few slices of bacon in it. The drink was green, so I knew it wasn't chai and the label says Matcha. I stopped the lady as she walked in to tell her the order wasn't mine. She said the drink was chai but she put the incorrect label on it. She told the lady at the drive thru that I ordered the omelet bites but bacon was put on the order instead. I then showed her the receipt that said omelet bites and I noticed that Matcha was put on the order not the chai as I requested. She repeated chai after I said it, but still put the wrong drink in the system. I waited several more minutes before the lady working the drive thru brought me another bag and apologized to the mix up. I opened the bag before pulling out of the parking lot to find no omelet bites but stuffed bagel bites. After 15 minutes they were unable to get any of my order correct. While waiting inside, I saw that there was confusion on another order on the difference between Matcha and chai. I have no plans to visit this location again. If you go, check your order to make sure it is right.

Atmosphere: 2

Food: 1

Service: 1

Stephanie Litwins

The Dunk'n folks here are always cheerful! Their hot coffee with mocha is my favorite drink. I also dig the bagel bites!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Croissant, Maple Bacon Egg and Cheese Croissant, Bagel Bites, Bagels, Donuts

Suzi

Quick and friendly! Will be returning!

Service: 5

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