Major staff issues out of the three girls working there. The only one that was working was the lady Jennifer who was getting flustered because the other two girls just sat in the back while 20 customers came in Jennifer repeatedly asked for help. The girls never came out. Sandwiches sitting on the counter for 30 minutes because the single lady working couldn’t keep up with orders and making them. 3/30/24 at 2:40 to 3:15
Debi Pomeroy
They have no idea what they are doing or how to work with public.
Atmosphere: 1
Food: 1
Service: 1
Suzi
This used to be our favorite weekend break from cooking, meal. But something changed several months ago. I thought the last straw was about 6 months ago when my order was completely wrong and they didn't include our brownies. I went to the website listed on the receipt and ended up in several emails back and forth, with them giving me some points to order again (really?!), that were only enough to get 1 item and then finally telling me to call the manager at the store...after this had gone on for a couple of weeks. So I left it alone. Annoyed. Stupidly, I decided to give one last try last week. Awful. My bread was stale and, again, NONE of the sandwiches were made correctly.So, no more from this Firehouse.
Atmosphere: 1
Food: 1
Service: 1
Darqueja Purifoy
It’s ridiculous that I’m Doordashing and I don’t get greeted properly. I felt as if they thought I was another typical black girl. She got an attitude with me because my order said check the rack. I waited patiently until she was done with orders & she rudely asked me what was I waiting on! After confirming my order she rudely says next time we do orders up here at the counter. A chubby brunette with glasses!! & When I followed my DD rules. Next day I got a DD & I was greeted properly by a nice young man as soon as I entered the door! He did what he was supposed to do NO MATTER WHAT COLOR!!
I can absolutely love this place...hook and ladder is my sandwich
Tim Meadors
Sandwich was good, shop itself needs cleaning. Asked about bbq sauce and was told it was behind counter due to Covid, yet fresh cookies cooling from the oven was left on
Atmosphere: 1
Food: 4
Service: 3
Lenor Griffin
Manager Carly is extremely rude, disrepectful and unprofessional. She has no business being a manager and should be retrained on how to provide effective customer service.
Atmosphere: 1
Food: 1
Service: 1
Ashley Renee
10/30/23 -Long story short - I have never in the 6 years I’ve known my boyfriend witness him complain about customer service or the quality of his food . We have both worked in customer service and the food industry our whole lives and actually met while working at a firehouse subs 7 years ago (under the same management ). And while things do change , I’m quite certain “fully involved “ and the level of professionalism expected out of management is not one of them. We can both understand a “bad day” but the manager on duty today was miserable. She cut him off in the middle of ordering several times and he finally stopped and looked at her and explained that he wasn’t finished . She just stared back with a disgusting look, rolled her eyes and asked if he meant he didn’t want a combo? I told her “ no, he wasn’t finished letting you know what he wanted on the sandwich . “ He clearly stated no onion and added jalapeño and honey mustard. Our original plan was to dine in but her attitude honestly made me want to just go down the street to subway so we took it to go. I had a feeling the order was wrong and told him to check the receipt , but we weren’t given one . We get home and low and behold there were no tomato’s but loaded up with onion on his sandwich . If she wasn’t so rude , neither one of us probably would have blinked an eye but we decided to take the food back and just get it refunded . I decided to sit this one out and wait in the car because my mouth can sometimes get the best of me . He came back to the car shaking his head and proceeds to tell me she had the audacity to tell him what he said and what he didn’t . She insisted he said “no tomato” . There’s one thing I know for sure by working in the same industry , even if he did … the customer is always right but I know he didn’t because he’s eaten the same damn sandwich the same way for over 16 years almost daily and had she had slowed down and listened instead of rudely rushing him she would have probably gotten the order correct . All this to say the management SUCKS at this location . I hope the owner gets this issue under control .
Atmosphere: 1
Food: 1
Service: 1
Gary Roswold
Called to order. Drove to the store on hold, and when confronted they lady gave excuses for leaving me on hold instead of apologizing. Don't know if I will return..
Meatball sandwich is great.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Firehouse Meatball
Major staff issues out of the three girls working there. The only one that was working was the lady Jennifer who was getting flustered because the other two girls just sat in the back while 20 customers came in Jennifer repeatedly asked for help. The girls never came out. Sandwiches sitting on the counter for 30 minutes because the single lady working couldn’t keep up with orders and making them. 3/30/24 at 2:40 to 3:15
They have no idea what they are doing or how to work with public.
Atmosphere: 1
Food: 1
Service: 1
This used to be our favorite weekend break from cooking, meal. But something changed several months ago. I thought the last straw was about 6 months ago when my order was completely wrong and they didn't include our brownies. I went to the website listed on the receipt and ended up in several emails back and forth, with them giving me some points to order again (really?!), that were only enough to get 1 item and then finally telling me to call the manager at the store...after this had gone on for a couple of weeks. So I left it alone. Annoyed. Stupidly, I decided to give one last try last week. Awful. My bread was stale and, again, NONE of the sandwiches were made correctly.So, no more from this Firehouse.
Atmosphere: 1
Food: 1
Service: 1
It’s ridiculous that I’m Doordashing and I don’t get greeted properly. I felt as if they thought I was another typical black girl. She got an attitude with me because my order said check the rack. I waited patiently until she was done with orders & she rudely asked me what was I waiting on! After confirming my order she rudely says next time we do orders up here at the counter. A chubby brunette with glasses!! & When I followed my DD rules. Next day I got a DD & I was greeted properly by a nice young man as soon as I entered the door! He did what he was supposed to do NO MATTER WHAT COLOR!!
Atmosphere: 1
Food: 5
Service: 1
My sub was good but it barely had any thing to
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Smokehouse Beef & Cheddar Brisket
Karlie always takes good care of us from the minute we walk in till we say our goodbyes. My fave location.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club on a Sub, Hook Ladder Sub
Super nice super fast!
Atmosphere: 5
Food: 5
Service: 5
Everything was good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Beef & Cheddar Brisket
The employees there literally seem miserable. Waited about 40 minutes then finally just asked for a refund then left.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I can absolutely love this place...hook and ladder is my sandwich
Sandwich was good, shop itself needs cleaning. Asked about bbq sauce and was told it was behind counter due to Covid, yet fresh cookies cooling from the oven was left on
Atmosphere: 1
Food: 4
Service: 3
Manager Carly is extremely rude, disrepectful and unprofessional. She has no business being a manager and should be retrained on how to provide effective customer service.
Atmosphere: 1
Food: 1
Service: 1
10/30/23 -Long story short - I have never in the 6 years I’ve known my boyfriend witness him complain about customer service or the quality of his food . We have both worked in customer service and the food industry our whole lives and actually met while working at a firehouse subs 7 years ago (under the same management ). And while things do change , I’m quite certain “fully involved “ and the level of professionalism expected out of management is not one of them. We can both understand a “bad day” but the manager on duty today was miserable. She cut him off in the middle of ordering several times and he finally stopped and looked at her and explained that he wasn’t finished . She just stared back with a disgusting look, rolled her eyes and asked if he meant he didn’t want a combo? I told her “ no, he wasn’t finished letting you know what he wanted on the sandwich . “ He clearly stated no onion and added jalapeño and honey mustard. Our original plan was to dine in but her attitude honestly made me want to just go down the street to subway so we took it to go. I had a feeling the order was wrong and told him to check the receipt , but we weren’t given one . We get home and low and behold there were no tomato’s but loaded up with onion on his sandwich . If she wasn’t so rude , neither one of us probably would have blinked an eye but we decided to take the food back and just get it refunded . I decided to sit this one out and wait in the car because my mouth can sometimes get the best of me . He came back to the car shaking his head and proceeds to tell me she had the audacity to tell him what he said and what he didn’t . She insisted he said “no tomato” . There’s one thing I know for sure by working in the same industry , even if he did … the customer is always right but I know he didn’t because he’s eaten the same damn sandwich the same way for over 16 years almost daily and had she had slowed down and listened instead of rudely rushing him she would have probably gotten the order correct . All this to say the management SUCKS at this location . I hope the owner gets this issue under control .
Atmosphere: 1
Food: 1
Service: 1
Called to order. Drove to the store on hold, and when confronted they lady gave excuses for leaving me on hold instead of apologizing. Don't know if I will return..
Atmosphere: 5
Food: 5
Service: 1