Five Guys
1690 Airport Blvd Unit 800, Pensacola
(850) 417-7806
Recent Reviews
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Great burgers, always!
Atmosphere: 5
Food: 5
Service: 5
Good food and enjoyed our time at 5 Guys.
Atmosphere: 5
Food: 5
Service: 5
One of my favorite burgers place. I got cheese burgers with double mushrooms, lettuce, green peppers, and mayonnaise for the toppings. The portion is big as always and my son got the little cheese burger plain. The ingredients are fresh and serve warm. I also love their Cajun fries. Always overflow from the cup.
The place is clean and they are really quick. The staff is knowledgeable. The store temperature is cold.
There is always a compliment of roasted peanuts while waiting!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger, French Fries
Their peanuts are delicious.
Atmosphere: 5
Food: 5
Service: 5
I was at this establishment the employees there decided not to prioritize me, even though I was standing there right in front of their faces and decided to speak to other people. I waited another five minutes after stating my name because I was here for DoorDash and they forgot me as if I was a nobody and the service there was just completely disrespectful. I highly recommend not to go to this five guys. The food might be good, but personally, the service is not.
Atmosphere: 5
Food: 5
Service: 1
I'd heard so much about them and had to try them. The burger was okay. The strawberry shake was divine.
Atmosphere: 4
Food: 4
Service: 4
Joey was an awesome dude!
And extremely helpful!
Atmosphere: 5
Food: 5
Service: 5
Love it except it's a little pricey. $22 for a bacon cheeseburger and fries?
Atmosphere: 5
Food: 5
Service: 5
When these guys first started opening stores they were good food, fast service at a great price. I stopped in the other day as I hadn't stopped in one in some time for a burger. One cheeseburger, reg fries and coke hit me for $21. That's just crazy. With price like this, I won't go back.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Cheeseburger
These guys are awesome! My online order went through to the airport location and the person at the register went to talk the manager and they made the order for me here!! Great service!!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Kinda sarcastic/ kinda serious
I should never walk out of a five guys (especially with y’all’s prices) look into my fry bag and be disappointed and shocked that there are less fries in the bottom of the bag than freakin McDonald’s. Heck even Burger King with their budget cuts still throwing the cold ones in there as a little Lagniappe!
Five guys fries and “almost” unlimited toppings are what justify the high cost. The bags have always been full! Maybe it’s just this location, I don’t know! Maybe it’s just laziness!
Five Guys (with less fries) FOREVER✌️
After reading other reviews(which are all great), we must’ve just caught yall on a REALLY BAD DAY! 😂
Atmosphere: 4
Service: 4
It took me a long time to come around to 5 guys but I am hooked! The food is perfect, the atmosphere is relaxed and the service is top notch.
Atmosphere: 5
Food: 5
Service: 5
Worst five guys experience I’ve ever had, and I will never order from them again. I actually placed an order through DoorDash. They received a scam call saying that someone had used their credit card. I called the restaurant and explained that I paid via PayPal and didn’t even use a credit card. The manager yelled at me and then hung up. I went to the restaurant because I wanted the food, and they wouldn’t give it to my dasher. When I entered the restaurant I was already on the phone with their corporate office and made sure to get the name of the person who had yelled and hung up on me. After finishing my report, I paid for the food a second time and the manager yelled at me again and insinuated that I was a thief. He had the nerve to say “you’re stealing some old lady’s credit card and they are going to see you because it’s all on camera” and then pointed at the camera. I couldn’t believe it. I have never stolen anything in my life and the first thing I choose to steal definitely would not be a burger. I later contacted their store owner who claimed this was not a fireable offense and offered to send me coupons. COUPONS as compensation for being yelled at and defamed! Unacceptable behavior by the manager and owner. On top of that I discovered the information about the scammer because 1.) they mentioned a payment method that I did not even own 2.) they text me after asking for an additional tip when my dasher clearly spoke Chinese and 3.) DoorDash confirmed that my account was not compromised and that the order had been cancelled by the merchant. I explained to the owner that I used to work for DoorDash and I know how the system works. The dasher does not have access to my payment method or phone number so they wouldn’t have been able to text me outside of the app. If the scammer had accessed my account they would have known the correct payment method. The only account that has that information is the merchant account, so I was literally accused of being a thief because they were the victim of a security breach. The manager deserves to be fired and no one should order DoorDash from here because their system is compromised.
Worst five guys experience I’ve ever had, and I will never order from them again. I actually placed an order through DoorDash. They received a scam call saying that someone had used their credit card. I called the restaurant and explained that I paid via PayPal and didn’t even use a credit card. The manager yelled at me and then hung up. I went to the restaurant because I wanted the food, and they wouldn’t give it to my dasher. When I entered the restaurant I was already on the phone with their corporate office and made sure to get the name of the person who had yelled and hung up on me. After finishing my report, I paid for the food a second time and the manager yelled at me again and insinuated that I was a thief. He had the nerve to say “you’re stealing some old lady’s credit card and they are going to see you because it’s all on camera” and then pointed at the camera. I couldn’t believe it. I have never stolen anything in my life and the first thing I choose to steal definitely would not be a burger. I later contacted their store owner who claimed this was not a fireable offense and offered to send me coupons. COUPONS as compensation for being yelled at and defamed! Unacceptable behavior by the manager and owner. On top of that I discovered the information about the scammer because 1.) they mentioned a payment method that I did not even own 2.) they text me after asking for an additional tip when my dasher clearly spoke Chinese and 3.) DoorDash confirmed that my account was not compromised and that the order had been cancelled by the merchant. I explained to the owner that I used to work for DoorDash and I know how the system works. The dasher does not have access to my payment method or phone number so they wouldn’t have been able to text me outside of the app. If the scammer had accessed my account they would have known the correct payment method. The only account that has that information is the merchant account, so I was literally accused of being a thief because they were the victim of a security breach. The manager deserves to be fired and no one should order DoorDash from here because their system is compromised.
Atmosphere: 1
Food: 3
Service: 1
The staff is AMAZING! We’d return just for the friendly service - so nice!
Atmosphere: 4
Food: 5
Service: 5
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