I normally don’t leave negative reviews, but this experience left me disappointed enough that I feel like it needs to be shared. I ordered the #15, expecting the usual quality that Jimmy John’s is known for. Unfortunately, when I opened my sandwich, I realized that nearly a quarter of it was just plain bread. No meat, no toppings, no condiments—literally nothing but an empty piece of roll.
At first, I thought maybe the filling had just slid down or shifted in the wrapper, but after pulling it apart, it was clear that it had simply been made that way. It was frustrating to take a bite and get absolutely nothing—just dry bread. When you’re hungry, looking forward to a meal, and paying full price for it, that kind of oversight really stands out.
Mistakes happen, I get that. But what disappointed me most was that this is such a simple detail that should never have been missed. Jimmy John’s usually prides itself on being “freaky fast” and consistent, but speed shouldn’t come at the expense of quality or attention to detail. I wasn’t looking for anything fancy—just a complete sandwich I paid for.
I’m not writing this to bash the staff, but to point out that experiences like this are exactly what can turn loyal customers away. I hope management takes this seriously and reminds their team to slow down just enough to double-check what they’re handing out. A small mistake on your end creates a big disappointment on ours.
I’ve always liked Jimmy John’s, and I would love to keep supporting the brand, but experiences like this make me think twice. Hopefully this feedback helps improve things, because customers deserve better than paying for a sandwich that’s missing a big chunk of what makes it a sandwich in the first place.
Atmosphere: 4
Food: 1
Service: 1
A2B Moving
They just skimp your sandwich. It looks absolutely nothing like the picture, it's 90 percent bread
Atmosphere: 2
Food: 1
Service: 2
M S
To the lady in here working solo with a place full of customers you're a real good person handle yourself very professional and fast with the service you deserve a raise for all your hard work you did today. Ms. Shyanne five stars
Atmosphere: 5
Food: 5
Service: 5
Greg Woody
One of my favorite quick sandwich places. I frequent this location and it's always top notch
Atmosphere: 5
Food: 5
Service: 5
D Mac
Staff is poor in service
Atmosphere: 1
Food: 1
Service: 1
Dominic Rossi
My wife and I stopped in to try the new toasted sandwiches. It was a little chilly and I wanted something warm. Game changer! The sandwich was a notch above and still just as fast. Great service at this location always with a smile Must try!!!!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Great Sandwiches
Kim Rossi
OMG!!! Have you heard about the new toasted Jimmy John’s sandwiches yet? Probably not, because it hasn’t been officially released for marketing yet. I got lucky at the Davis Hwy location where they are soft opening them and they do not disappoint! They toast your sandwich in like a pizza oven with the meat and cheese and then add your toppings. This is a game changer on a whole new level!! Needless to say I’ll be going back tomorrow, yes, it was that good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Night Club
The House Of Z
Terrible service. Even have the totally a different order that we have mentioned & paid for. This is a Jimmy John's my family nor I will ever go to again.
Atmosphere: 1
Food: 1
Service: 1
Kyndra N Steve
You may want to teach your employees how to handle customer calls on the phone. I called to ask a simple question, the man who answered said "hello" (no introduction, nothing. I wasnt sure I even had the right number) he was very rude and hung up on me. Not once, but twice when I tried to call back. Horrible customer service.
Tim Donatucci
This is by far the Best Jimmy John’s I’ve ever eaten at! The spicy Italian is next level!
Thai place is incredible. Always have the most professional and kind staff. Not to mention the manager/franchise owner is absolutely amazing!!!!
Atmosphere: 5
Food: 5
Service: 5
Jonathan Davis
The lady with her facial for asking a simple question... it's sad if you don't like what you do go home. So rude to every customer ? ?
Atmosphere: 1
Food: 4
Service: 1
Daniel Proto
Always quick, and with great service and food
Atmosphere: 5
Food: 5
Service: 5
Toccara Shine-Dees
The chicken Cesar wrap is delicious ?
Atmosphere: 4
Food: 5
Service: 4
Jock Jocks
The last 10 times I’ve tried to get a delivery from them they tell me they don’t have a delivery driver… gets old, and no its not outside the delivery range because they use to deliver without a problem then all of a sudden got too lazy its only 10 minutes away
I normally don’t leave negative reviews, but this experience left me disappointed enough that I feel like it needs to be shared. I ordered the #15, expecting the usual quality that Jimmy John’s is known for. Unfortunately, when I opened my sandwich, I realized that nearly a quarter of it was just plain bread. No meat, no toppings, no condiments—literally nothing but an empty piece of roll.
At first, I thought maybe the filling had just slid down or shifted in the wrapper, but after pulling it apart, it was clear that it had simply been made that way. It was frustrating to take a bite and get absolutely nothing—just dry bread. When you’re hungry, looking forward to a meal, and paying full price for it, that kind of oversight really stands out.
Mistakes happen, I get that. But what disappointed me most was that this is such a simple detail that should never have been missed. Jimmy John’s usually prides itself on being “freaky fast” and consistent, but speed shouldn’t come at the expense of quality or attention to detail. I wasn’t looking for anything fancy—just a complete sandwich I paid for.
I’m not writing this to bash the staff, but to point out that experiences like this are exactly what can turn loyal customers away. I hope management takes this seriously and reminds their team to slow down just enough to double-check what they’re handing out. A small mistake on your end creates a big disappointment on ours.
I’ve always liked Jimmy John’s, and I would love to keep supporting the brand, but experiences like this make me think twice. Hopefully this feedback helps improve things, because customers deserve better than paying for a sandwich that’s missing a big chunk of what makes it a sandwich in the first place.
Atmosphere: 4
Food: 1
Service: 1
They just skimp your sandwich. It looks absolutely nothing like the picture, it's 90 percent bread
Atmosphere: 2
Food: 1
Service: 2
To the lady in here working solo with a place full of customers you're a real good person handle yourself very professional and fast with the service you deserve a raise for all your hard work you did today. Ms. Shyanne five stars
Atmosphere: 5
Food: 5
Service: 5
One of my favorite quick sandwich places. I frequent this location and it's always top notch
Atmosphere: 5
Food: 5
Service: 5
Staff is poor in service
Atmosphere: 1
Food: 1
Service: 1
My wife and I stopped in to try the new toasted sandwiches. It was a little chilly and I wanted something warm. Game changer! The sandwich was a notch above and still just as fast. Great service at this location always with a smile Must try!!!!
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Great Sandwiches
OMG!!! Have you heard about the new toasted Jimmy John’s sandwiches yet? Probably not, because it hasn’t been officially released for marketing yet. I got lucky at the Davis Hwy location where they are soft opening them and they do not disappoint! They toast your sandwich in like a pizza oven with the meat and cheese and then add your toppings. This is a game changer on a whole new level!! Needless to say I’ll be going back tomorrow, yes, it was that good!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian Night Club
Terrible service. Even have the totally a different order that we have mentioned & paid for. This is a Jimmy John's my family nor I will ever go to again.
Atmosphere: 1
Food: 1
Service: 1
You may want to teach your employees how to handle customer calls on the phone. I called to ask a simple question, the man who answered said "hello" (no introduction, nothing. I wasnt sure I even had the right number) he was very rude and hung up on me. Not once, but twice when I tried to call back. Horrible customer service.
This is by far the Best Jimmy John’s I’ve ever eaten at! The spicy Italian is next level!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Thai place is incredible. Always have the most professional and kind staff. Not to mention the manager/franchise owner is absolutely amazing!!!!
Atmosphere: 5
Food: 5
Service: 5
The lady with her facial for asking a simple question... it's sad if you don't like what you do go home. So rude to every customer ? ?
Atmosphere: 1
Food: 4
Service: 1
Always quick, and with great service and food
Atmosphere: 5
Food: 5
Service: 5
The chicken Cesar wrap is delicious ?
Atmosphere: 4
Food: 5
Service: 4
The last 10 times I’ve tried to get a delivery from them they tell me they don’t have a delivery driver… gets old, and no its not outside the delivery range because they use to deliver without a problem then all of a sudden got too lazy its only 10 minutes away
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