Idk who the GM of this building is but she was working tonight and what a vile, which she is. The way she was yelling at her workers. It was ugly and creates such a bad environment for not only staff but customers as well. I would rather eat off the sidewalk then have to sit in there and listen to her god awful voice screeching at everyone. That definitely needs handled and fixed.
Atmosphere: 1
Food: 5
Service: 1
Charles Hancock
Great service and food!
Food: 5
Service: 5
Brent Barrett
KFC'S CHICKEN POT PIE IS ABSOLUTELY AMAZING AND WORTH THE MONEY
Atmosphere: 5
Food: 5
Service: 5
Amanda Minton
I went to the KFC location at 5 W 9 Mile Rd, Pensacola, FL 32534. Half of my food was missing and what I did receive was not fresh. It tasted like it was sitting under the heat lamp for entirely too long. My bill was $34.02. I called the store and was informed if I come back, I will be given the food I was missing. I went back up to the store only to be shorted AGAIN. The staff was rude too. This is the second time this has happened, so I sent an e-mail to corporate. I received an e-mail back informing me I will be compensated, but I only received a $5.00 gift card. This is unacceptable, so I tried calling the store, no answer. I chose to dispute the transaction with my CCC. I am done with KFC. Terrible quality food and staff is unfriendly.
Atmosphere: 1
Food: 1
Service: 1
Dale Ferguson
Very slow, food was cold
Atmosphere: 2
Food: 3
Service: 1
Melissa Pellizzeri
Drive thru is supposed to be fairly quick, it took me more than 20 minutes to get to window with only about 4 cars in front of me. And then, when I called to see what the hold up was, no one answered. It's a business for crying out loud.
Margaret Albrecht
Tried to charge me $2.76 for a cup of water. Said I had to pay the $2.76 to get the empty cup.
Packs everything as to go even when it's for here.
Staff doesn't bother to clean tables after they've been used.
Despite the poor service, the bowls are good.
Atmosphere: 3
Food: 4
Service: 1
Nikki Pennie
Tied my over 🤣
Atmosphere: 3
Food: 3
Service: 3
Kay Passwater
Came to this restaurant to get coleslaw, so we could make slaw dogs at home. sat in the drive through for 30 to 45 minutes. Every car took that long. And it looked like there was only 1 or 2 people working there.
We placed an online order at 6:15 and go thru the drive thru to pick up the food. We finally got to the window at 6:50 and the chicken we received was not very good. The breading was not crispy but soggy. Potatoes were room temp. Not sure what was happening in the store but this service was unacceptable.
Atmosphere: 1
Food: 1
Service: 1
John Crankshaw
Man, it is a real shame. It really seems like they just dont care! Half of the drinks are out in the dinning area with 0 diet options The Pepsiwas out as well! Will not be back!
Atmosphere: 1
Food: 3
Service: 3
Terrance Williams
Jorden did a great job keep up the work young man @ store on 9 mile road Pensacola Florida with excellent customer service
Atmosphere: 4
Food: 4
Service: 5
Tony The Boss
I just went here earlier today and got the bucket for me and my family. I had to wait an extra 10 minutes which is OK because I guess I came at a busy time at 6pm. However, wait time is not my issue the chicken that I had to wait for tasted old and spoiled and got me and my family sick now.
Update : The chicken was old and gave us all food poisoning for days.
Atmosphere: 1
Food: 1
Service: 1
Virgilio Melecio Jr
Take out, took 30 minutes and I only ordered a $5 bowl. It should not take that long for a small order. The excuse of online orders shouldn’t make the drive through that much longer. And to not put a simple fork with a bowl order is unacceptable. Had to go and look for a fork when one should have come with. Ridiculous!!!
Kids are staff
Idk who the GM of this building is but she was working tonight and what a vile, which she is. The way she was yelling at her workers. It was ugly and creates such a bad environment for not only staff but customers as well. I would rather eat off the sidewalk then have to sit in there and listen to her god awful voice screeching at everyone. That definitely needs handled and fixed.
Atmosphere: 1
Food: 5
Service: 1
Great service and food!
Food: 5
Service: 5
KFC'S CHICKEN POT PIE IS ABSOLUTELY AMAZING AND WORTH THE MONEY
Atmosphere: 5
Food: 5
Service: 5
I went to the KFC location at 5 W 9 Mile Rd, Pensacola, FL 32534. Half of my food was missing and what I did receive was not fresh. It tasted like it was sitting under the heat lamp for entirely too long. My bill was $34.02. I called the store and was informed if I come back, I will be given the food I was missing. I went back up to the store only to be shorted AGAIN. The staff was rude too. This is the second time this has happened, so I sent an e-mail to corporate. I received an e-mail back informing me I will be compensated, but I only received a $5.00 gift card. This is unacceptable, so I tried calling the store, no answer. I chose to dispute the transaction with my CCC. I am done with KFC. Terrible quality food and staff is unfriendly.
Atmosphere: 1
Food: 1
Service: 1
Very slow, food was cold
Atmosphere: 2
Food: 3
Service: 1
Drive thru is supposed to be fairly quick, it took me more than 20 minutes to get to window with only about 4 cars in front of me. And then, when I called to see what the hold up was, no one answered. It's a business for crying out loud.
Tried to charge me $2.76 for a cup of water. Said I had to pay the $2.76 to get the empty cup.
Packs everything as to go even when it's for here.
Staff doesn't bother to clean tables after they've been used.
Despite the poor service, the bowls are good.
Atmosphere: 3
Food: 4
Service: 1
Tied my over 🤣
Atmosphere: 3
Food: 3
Service: 3
Came to this restaurant to get coleslaw, so we could make slaw dogs at home. sat in the drive through for 30 to 45 minutes. Every car took that long. And it looked like there was only 1 or 2 people working there.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
We placed an online order at 6:15 and go thru the drive thru to pick up the food. We finally got to the window at 6:50 and the chicken we received was not very good. The breading was not crispy but soggy. Potatoes were room temp. Not sure what was happening in the store but this service was unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Man, it is a real shame. It really seems like they just dont care! Half of the drinks are out in the dinning area with 0 diet options The Pepsiwas out as well! Will not be back!
Atmosphere: 1
Food: 3
Service: 3
Jorden did a great job keep up the work young man @ store on 9 mile road Pensacola Florida with excellent customer service
Atmosphere: 4
Food: 4
Service: 5
I just went here earlier today and got the bucket for me and my family. I had to wait an extra 10 minutes which is OK because I guess I came at a busy time at 6pm. However, wait time is not my issue the chicken that I had to wait for tasted old and spoiled and got me and my family sick now.
Update : The chicken was old and gave us all food poisoning for days.
Atmosphere: 1
Food: 1
Service: 1
Take out, took 30 minutes and I only ordered a $5 bowl. It should not take that long for a small order. The excuse of online orders shouldn’t make the drive through that much longer. And to not put a simple fork with a bowl order is unacceptable. Had to go and look for a fork when one should have come with. Ridiculous!!!
Atmosphere: 1
Food: 4
Service: 1
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