McDonald's

13145 Sorrento Rd, Pensacola
(850) 492-3864

Recent Reviews

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Ricky Vee

Can’t ever get any help from employees. They just look at you and act like you aren’t there trying to force you to use the self check outs that never work correctly. Employees need serious customer service training.

Atmosphere: 1

Food: 1

Service: 1

Gary Myy

By far the worst French fries I've ever had. Totally undercooked

Food: 1

Service: 1

Jim C

Pathetic.
Ordered gravy and biscuit....there was less than a tablespoon of gravy on the biscuits. Also hotcakes were ice cold and they put no syrup in the bag.
The latte machine is ALWAYS broke!!
Needs new management!!!

Atmosphere: 1

Food: 1

Service: 1

ShilohandJenn Engles

Frequently poor service, which I could get past. But the fries taste like they have been cooked in month-old oil.

Food: 3

Service: 3

Robert Schentag

The place was ok.could be cleaner

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Cheeseburger

Wyatt King

Absolutely love the staff. Diamond is always so quick to greet with a smile and my food comes out great everytime! (I come here often) big thank you to the staff.

Atmosphere: 5

Food: 5

Service: 5

Toni Fimiani

Service here has been great the ladt couple of months.

Atmosphere: 5

Food: 4

Service: 5

Matt Ray

Waited 20 minutes before we left the drive through line. Line did not move at all.

Service: 1

jerry morgan

Whoever owns this McDonald’s really needs to get these people a regular soft drink system. It always messes up. I don’t think it’s the employees. I think somebody put some fancy soft drink system that always messes up. They’re never right they’re always having to mess with it simple soft drink machine would make this place much better!

rebecca deoliveira

Every.single. Order. Is. Wrong. Called for missing 1/2 the order and they told me to call back in 15 min when the manager came back from smoking. Will be reaching out to owner. Insanely poor customer service.

Shane Kerr

Slowest place I have ever been. Took 35 minutes to get 2 sausage egg McMuffin and a hash brown. The one good thing I can say is never have I had a McDonald's hash brown that hot.

Atmosphere: 1

Food: 4

Service: 3

perri fraino

No one available to take order in the drive thru or where you pay. We went in and 4 employees standing around talking. No one made a move to help us until we said something. Poor service.

Atmosphere: 1

Food: 2

Service: 1

Recommended dishes: French Fries

Diane Taylor

My order was missing items and the lady at window was so rude. The customer in front of me had the wrong item in his order and she was very rude to him. Would not fix his order or mine. When he walked away the other employee told her that the customer was right in what he told her he ordered. Her reply was oh well he can order it again and pay for it.

Atmosphere: 1

Service: 1

Terri Rodgers Brown

They couldn't understand thru the speaker and the manager did not make it right. Instead charged us extra and made us wait

Ryan Meredith

The food wasn't good at all today.

Atmosphere: 1

Food: 3

Service: 5

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