McDonald's

13145 Sorrento Rd, Pensacola
(850) 492-3864

Recent Reviews

Samantha Farah

McChicken was hard as a rock. Employees are very rude and unprofessional. Making us wait 20 minutes, just because they don't like us. Yelling rude and mean things to my child, in the restaurant. You say extra pickles, only to end up with none. So much is wrong there. Needs a complete new staff. People who aren't jerks and do a good job.

Atmosphere: 1

Food: 1

Service: 1

Bruce Johnson

Coffee to go

Atmosphere: 4

Food: 4

Service: 5

J L

Took 20 minutes to get my food and all I get is sorry sir. All I heard the entire time was the manager yelling at employees to get door dash orders finished. Didn’t care about people inside waiting for their food.

Atmosphere: 1

Food: 1

Service: 1

Amy Rigby

My first job was at a McDonald's. We were required to say please and thank you, to our fellow employees when making requests to the kitchen crew. Our being friendly and polite to our customers was not an option. When we gave customers their change, we said thank you, have a nice day/evening.This McDonald's, not unlike many of the others these days, had sulky, rude, disgruntled acting people at both windows in the drive thru. I could barely hear the girl taking my order and asked her if she could please speak up a little. She did not. When I pulled up to pay her she said the amount of my order and took my money. She didn't utter another word. She handed me my change and closed the window. At the next window, I was handed my drink and food and again, not a word. I am fed up with prices going up and rude ,unfriendly, unwelcoming employees becoming the new norm. It appears all that is required of employees is to show up!I am all for growing and moving forward. In this case however , I think a little old school customer service would be great!

Food: 3

Service: 1

Roger Byrd

Hot, fresh and clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Cheeseburger

Just A Guy

Food was decent for McDonald's.We had a big order which took them about as long as expected. Then they literally just threw everything in the bag.

Atmosphere: 2

Food: 3

Service: 3

Recommended dishes: French Fries, Chicken Mcnuggets, Cheeseburger

Adam Theroux

Waited 5 minutes at the drive through order screen without more than a "hold on please". Just wanted a coke to drink, nothing fancy. Decided to just go inside which was faster. Seems to be an issue of not having enough people at work, not with the ones who are there working.

Atmosphere: 3

Food: 2

Service: 1

RG V00

Typical McDonald’s. This one was clean and well staffed though. No one was using the self ordering option. I choose not too. I don’t want to put people out of a job.

Atmosphere: 3

Food: 3

Service: 4

Missy Tyler

This McDonald’s is absolutely Because the people are amazing, the restaurant is immaculate, and the food is always the perfect temperature and tastes exactly the way it should!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Egg Mcmuffin, Hashbrown

Carrie Feerick

I love mcdonalds but this place generally forgets something in my order and that can be pretty frustrating.

Atmosphere: 5

Food: 5

Service: 2

Recommended dishes: French Fries, Chicken Mcnuggets, Bacon Egg & Cheese Biscuit, Cheeseburger

Christopher edson

This ones ice cream machine is never down.... always a nice tasty treat and friendly smiling face.... especially that cute red head working the second window... ?

Atmosphere: 4

Food: 4

Service: 5

Patricio “Patitin” Daniel

The staff is the best around and they always have whatever you're looking for with a smile.Wheelchair accessibility: It's available

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Big Mac and Fries, French Fries, Double Quarter Pounder Way Too Many Pickles I Didnt Ask For Dine in: Yes Outdoor seating: No Takeout: Yes Delivery: No Curbside pickup: No

Murrayer

This is without a doubt, bar none, the worst McDonalds within a 50 mile radius. I actually recorded how long it took from placing an order at the speaker to receiving it over my last 50 trips to this location and came up with an average of 8:04. Over 8 minutes on average to get fast food at a drive thru.If the time alone wasn't bad enough, they've made me pull forward to the 3rd window or into a parking space to wait during 39 out of the last 50 trips. Most of the time I was literally the only car in the drive thru and they still tell me to pull forward, where on 3 separate occasions I've straight up been forgotten and had to walk in 15 minutes later to be handed my food and told 'sorry'.It's genuinely incredible that this location is even still operational. Their staff are grossly incompetent, the franchisee clearly has no regard for the management of their store, and McDonalds as a whole is perceived as a failure in this community.

Atmosphere: 2

Food: 1

Service: 1

Stephen Kuck

One of the best I’ve been

Atmosphere: 5

Food: 5

Service: 5

Can Yucetas

I ordered at the kiosk, and lady ordered a regular cashier 5 mins later got her food 5 mins earlier. It took them over 15 mins to get my food. I won't be back. Don't even order from the kiosk.

Atmosphere: 1

Food: 3

Service: 1

Recommended dishes: Mcmuffin

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