Of course its grinch season and the lines were long. The workers were so busy and the place was chaotic. The workers were still really nice even though of the crazy stress coming from all of the hungry people.
Atmosphere: 5
Food: 5
Service: 5
Brenden Barcellona
Best damn mcmuffin I ever had.
Atmosphere: 3
Food: 5
Service: 3
Eric Henley
Well run and clean restaurant. Typical fast food. They serve it fast and it is tasty and hot. Much better than some.
Atmosphere: 4
Food: 5
Service: 5
Marshall Slade
On November 21, 2025 I purchased a Quarter Pounder with cheese, large fries, and a drink at your location at 7915 N Davis Hwy, Pensacola, FL. At the kiosk I intended to order a Double Quarter Pounder with cheese, but the order I received was incorrect. I did not open or consume the food.
After my order was delivered to my table I notified the employee who brought the tray that I intended to order a double and that I was willing to pay the difference for the additional patty. The employee thumped the order sheet on my tray, said “you ordered a single,” and walked away. When I again attempted to explain I was willing to pay the difference, she ignored me and went to get a manager.
I then approached the counter and spoke with the manager (wearing a purple shirt). I explained the situation, that I had ordered the wrong item at the kiosk by mistake, and that I was willing to pay for the additional patty. I also expressed concern about how the employee had handled the delivery. The manager dismissed my request and stated the employee had felt threatened by my “tone.” I attempted to clarify that I had not been angry and only wished to pay for the additional item and resolve the matter, but the manager continued to attribute hostile intent to me.
The manager then accused me of personally accusing her of being racist, publicly berated me in front of staff and customers, and ordered me to leave the premises. I informed her I would leave if I were refunded for the incorrect order. The manager refused to issue a refund and told me I could not remain in the store. I was forcibly excluded from the premises without receiving a refund. I never touched the food.
When law enforcement became involved, the manager provided information to deputies that I believe was inaccurate. I will preserve and disclose evidence of the entire interaction, including the attached receipt, witness information, and any available video.
As a result of the manager’s conduct I suffered emotional distress and was denied the customer service and refund to which I was entitled. I believe the conduct described may violate Florida’s public‑accommodation and anti‑discrimination provisions (see Fla. Stat. §§ 760.02, 760.07, 760.08) and that knowingly providing false statements to law enforcement may be actionable (see Fla. Stat. § 837.05), among other remedies.
Atmosphere: 1
Food: 2
Service: 1
Tina Ackerman
Absolutely.Horrible sat there for fifteen minutes, not a single car moved and only three cars in the drive through.Don't know what they're doing.They need to figure it out, though.I'll find somewhere else to eat
Atmosphere: 1
Food: 1
Service: 1
Karl
I placed a mobile order before arriving, spoke to the drive-thru speaker at 5:17pm, and finally received my food 5:44pm. I sat at the window for at least 15min. Someone had been filling drinks, but never acknowledged me. Someone else finally walked over, looked at the food bags, saw it was mine, tried to hand it to me meaning my food had been sitting there the ENTIRE time I had been at the window.
I wish I could be exaggerating.
The drink was wrong, but at least I got new fries, after I asked about the food just sitting there.
Atmosphere: 1
Food: 2
Service: 1
ben
Excellent customer service from Ms.April. Give her a raise ASAP!!
Atmosphere: 5
Food: 5
Service: 5
Marlin White
McDonald's use to be the best place for fries but no longer. Fries are always under cook.
Atmosphere: 2
Food: 2
Service: 2
Ashley Thomas
Lobby is filthy! This place needs a complete overhaul of staff and management. Drive through time is 15 minutes plus at 10:44.pm on a Saturday night. Avoid this location.
Atmosphere: 1
Food: 2
Service: 1
Jennifer Luthye
Well.... i mean i know we are reducing food quantities, but this is crazy lol. At least I got a free Mc double in my.mcdonalds game piece...just ordered, havent taken a single fry out. And I double checked the bag incase ether just dumped it in. All I ordered was a drink and fries, nothing else. So it's kinda noticable... just order smalls yall, you spend less and get more 🤣
Ordered on door dash: I live less than 10 minutes from the store, so I know it wasn't the driver's fault. I had 2 large fries, neither was full, and both were extremely cold and restless, as if made 2 hours before I tried them. I got my food in 20 minutes. I wouldn't mind if they were re-dipped, but these fries seemed to have actually been old. It wouldn't have hurt to atleast fill the LARGE FRY CUPS . I basically got 2 medium fries when I paid for larges.
Atmosphere: 1
Food: 1
Service: 1
Mark Fink
Need more staff.
Atmosphere: 4
Food: 5
Service: 2
Anne Ray
It has been a long time since I got the service that I received from this particular restaurant. They were extremely nice did not hesitate to make a fresh pot of coffee even at 8:00 at night so that I can have a full thermos. The food was really good fresh and hot. It is so nice to be able to say thank you with a huge smile on my face when speaking to the staff who have gone out of their way to make me happy.
Atmosphere: 5
Food: 5
Service: 5
Johnta Williams
Dining room closed early seen me at the door and wouldn’t open it I’m on a motorcycle so would have been nice to order my food inside
Atmosphere: 1
Food: 1
Service: 1
Оля Полищук
This McDonald’s has the friendliest staff I’ve ever met, and the place was spotless. Such a pleasant experience!
Of course its grinch season and the lines were long. The workers were so busy and the place was chaotic. The workers were still really nice even though of the crazy stress coming from all of the hungry people.
Atmosphere: 5
Food: 5
Service: 5
Best damn mcmuffin I ever had.
Atmosphere: 3
Food: 5
Service: 3
Well run and clean restaurant. Typical fast food. They serve it fast and it is tasty and hot. Much better than some.
Atmosphere: 4
Food: 5
Service: 5
On November 21, 2025 I purchased a Quarter Pounder with cheese, large fries, and a drink at your location at 7915 N Davis Hwy, Pensacola, FL. At the kiosk I intended to order a Double Quarter Pounder with cheese, but the order I received was incorrect. I did not open or consume the food.
After my order was delivered to my table I notified the employee who brought the tray that I intended to order a double and that I was willing to pay the difference for the additional patty. The employee thumped the order sheet on my tray, said “you ordered a single,” and walked away. When I again attempted to explain I was willing to pay the difference, she ignored me and went to get a manager.
I then approached the counter and spoke with the manager (wearing a purple shirt). I explained the situation, that I had ordered the wrong item at the kiosk by mistake, and that I was willing to pay for the additional patty. I also expressed concern about how the employee had handled the delivery. The manager dismissed my request and stated the employee had felt threatened by my “tone.” I attempted to clarify that I had not been angry and only wished to pay for the additional item and resolve the matter, but the manager continued to attribute hostile intent to me.
The manager then accused me of personally accusing her of being racist, publicly berated me in front of staff and customers, and ordered me to leave the premises. I informed her I would leave if I were refunded for the incorrect order. The manager refused to issue a refund and told me I could not remain in the store. I was forcibly excluded from the premises without receiving a refund. I never touched the food.
When law enforcement became involved, the manager provided information to deputies that I believe was inaccurate. I will preserve and disclose evidence of the entire interaction, including the attached receipt, witness information, and any available video.
As a result of the manager’s conduct I suffered emotional distress and was denied the customer service and refund to which I was entitled. I believe the conduct described may violate Florida’s public‑accommodation and anti‑discrimination provisions (see Fla. Stat. §§ 760.02, 760.07, 760.08) and that knowingly providing false statements to law enforcement may be actionable (see Fla. Stat. § 837.05), among other remedies.
Atmosphere: 1
Food: 2
Service: 1
Absolutely.Horrible sat there for fifteen minutes, not a single car moved and only three cars in the drive through.Don't know what they're doing.They need to figure it out, though.I'll find somewhere else to eat
Atmosphere: 1
Food: 1
Service: 1
I placed a mobile order before arriving, spoke to the drive-thru speaker at 5:17pm, and finally received my food 5:44pm. I sat at the window for at least 15min. Someone had been filling drinks, but never acknowledged me. Someone else finally walked over, looked at the food bags, saw it was mine, tried to hand it to me meaning my food had been sitting there the ENTIRE time I had been at the window.
I wish I could be exaggerating.
The drink was wrong, but at least I got new fries, after I asked about the food just sitting there.
Atmosphere: 1
Food: 2
Service: 1
Excellent customer service from Ms.April. Give her a raise ASAP!!
Atmosphere: 5
Food: 5
Service: 5
McDonald's use to be the best place for fries but no longer. Fries are always under cook.
Atmosphere: 2
Food: 2
Service: 2
Lobby is filthy! This place needs a complete overhaul of staff and management. Drive through time is 15 minutes plus at 10:44.pm on a Saturday night. Avoid this location.
Atmosphere: 1
Food: 2
Service: 1
Well.... i mean i know we are reducing food quantities, but this is crazy lol. At least I got a free Mc double in my.mcdonalds game piece...just ordered, havent taken a single fry out. And I double checked the bag incase ether just dumped it in. All I ordered was a drink and fries, nothing else. So it's kinda noticable... just order smalls yall, you spend less and get more 🤣
Atmosphere: 5
Food: 2
Service: 5
Restaurantji Recommends
Ordered on door dash: I live less than 10 minutes from the store, so I know it wasn't the driver's fault. I had 2 large fries, neither was full, and both were extremely cold and restless, as if made 2 hours before I tried them. I got my food in 20 minutes. I wouldn't mind if they were re-dipped, but these fries seemed to have actually been old. It wouldn't have hurt to atleast fill the LARGE FRY CUPS . I basically got 2 medium fries when I paid for larges.
Atmosphere: 1
Food: 1
Service: 1
Need more staff.
Atmosphere: 4
Food: 5
Service: 2
It has been a long time since I got the service that I received from this particular restaurant. They were extremely nice did not hesitate to make a fresh pot of coffee even at 8:00 at night so that I can have a full thermos. The food was really good fresh and hot. It is so nice to be able to say thank you with a huge smile on my face when speaking to the staff who have gone out of their way to make me happy.
Atmosphere: 5
Food: 5
Service: 5
Dining room closed early seen me at the door and wouldn’t open it I’m on a motorcycle so would have been nice to order my food inside
Atmosphere: 1
Food: 1
Service: 1
This McDonald’s has the friendliest staff I’ve ever met, and the place was spotless. Such a pleasant experience!
Atmosphere: 5
Food: 5
Service: 5
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