Panera Bread

9239 University Pkwy, Pensacola
(850) 477-0539

Recent Reviews

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Alex Strine

I had a great experience at this Panera location on 11/10/2025, and I want to give a special shout-out to Lisa (if I’m recalling her name correctly). I have several food allergies, and she made the whole process smooth and stress-free. My order was made perfectly the first time—no corrections needed—which is something I really appreciate.

The food portions were spot-on, everything tasted fresh, and the service was genuinely kind and attentive. I definitely recommend this location for anyone who values great customer service and attention to detail.

Atmosphere: 5

Food: 5

Service: 5

Cindy Ford

My son ordered from this location today. Server Jenny noticed that his hot sandwich order was cold and without waiting for him to say anything, she immediately warmed it up. That's good customer service!

Service: 5

Joy Johnson

Good location, easy access to drive thru. I was not overly impressed by the content of my salad. It looked less than it should have been. Not well presented but was fresh and tasted good. The drive thru to took a little while but not too long.

Food: 4

Service: 3

Harriet Richmond

The food was very good. The man that took our order was very good and patience with hubby and I. He gave us good suggestions on what we had a taste for and they was excellent choices. This was our first time at a Panera Bread

Atmosphere: 5

Food: 5

Service: 5

Ethan Hunt

Incredibly friendly staff and service. Our soup and sandwich combo lunches were fresh while also served almost instantly from ordering. We were given this exceptional service while what looked like a fairly busy Sunday service. Always have great things to say for this location.

Atmosphere: 5

Food: 5

Service: 5

Henry des

I had to ask where my food was multiple times after about 20-30 minutes, then when someone finally listened to me the people in the back kept saying they thought I was homeless and just trying to get free food.

Atmosphere: 1

Food: 2

Service: 1

William L Culp IV

Disciplinary location is clean and Quiet.
The Staff and Customer service was excellent.

I would like to to highlight one particular worker and her name was Serinity. She was excellent customer service and her manager was awesome to.

Atmosphere: 5

Food: 5

Service: 5

Doris Sidner

Go there every morning.

Atmosphere: 5

Food: 5

Service: 5

Alice Baker

The soup was great, but the pastries were hard.

Atmosphere: 5

Food: 4

Service: 5

Jewel S

Food presented as expected; service is friendly and timely. Store is clean and overall a great experience.

Atmosphere: 5

Food: 5

Service: 5

Annika Taylor Milhous

Ordered twice asked for no feta. Came with feta both times.

Atmosphere: 1

Food: 1

Service: 1

Megan Bush

The absolute worst iced coffee I’ve ever had. I usually come here regularly for my coffee and I always ask for it extra sweet. No other location has any problems with this but when I order it this way here they tell me it’s going to be a 11$ Up charge for the sugar. I get my coffee and it’s not even stirred up sugar is at the bottom with all the half and half I shouldn’t have paid 15$ for a coffee to not even enjoy it and throw it away!

Atmosphere: 1

Food: 1

Service: 1

Shaun P

I visit this Panera location regularly for their blueberry bagels—always fresh and delicious! The staff is consistently friendly and welcoming, which makes the experience even better. Great service and great food every time.

Atmosphere: 5

Food: 5

Service: 5

Devon Eddy

Great place to grab a coffee and get some work done.

Atmosphere: 5

Food: 5

Service: 5

Carolyn

My fiancée and I came here on July 4th for our favorite cinnamon crunch bagel. We were greeted with so much love and kindness by Mamager Laura. Her laugh, her kindness, her energy made me feel as though all the employees didn't mind working a holiday with such a joyful energy & spirit. We love coming to this Panera nowwww....Atmosphere is amazing..Keep up the good work everyone🥰😍😎

Atmosphere: 5

Food: 5

Service: 5

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