Polonza Bistro
286 N Palafox St, Pensacola
(850) 912-6454
Recent Reviews
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The pimento cheese appetizer was awful and the bread was very stale. The entrees were mediocre. The server did comp the pimento cheese app but it was awkward after we sent it back and it seemed he felt offended. Manager should have come to table but never saw one. At least the vanilla latte was good. Had high hopes looking at the website before going there but disappointed overall. Also the table top we sat at was really damaged and chunks of the table were missing.
The food was absolutely delicious and well presented. Service was exceptional and the Bloody Mary’s hit the spot! Definitely recommend
food came in timely manner.waiter checked frequently to see if we were pleased.parking available in front or resturant. would return again
So the reservation time was good, we got a nice table, not surrounded by too many people. And overall, the place was nice. However, when it came to the menu, for the occasion, it was very limited and OVER PRICED. But since we knew it was a Valentine's Day and not many places had spots that it would have to do. Now what got us was when we received the bill, none of the numbers matched what was on the menu. We had items that anywhere between $0.20 to $1.68 added. When I asked the server, he had NO IDEA why the numbers didn't match or what they were for -- which given that the servers are the frontline of all customer service, they should know of any discrepancies or general questions that come their way and when they don't, they should go to a manager. This server, while his service was ok, just said "I don't know why, I don't set those number, don't shoot the messenger". I was expecting a "let me get a manager and be right back with that answer". After a few days of trying to make sense of the numbers, I called. Apparently THERE ARE TWO PRICES: One when you use a credit card and one cash. The prices on the menu are for when you pay with cash. The numbers on the receipt when they show "$43.68" instead of "$42" that's on the menu is the price PLUS THE CREDIT CARD surcharge they push to the customer. Like what!? And keep in mind, THERE'S NO FINE PRINT ANYWHERE ON THE MENU EXPLAINING that the prices you see on the menu ARE FOR CASH PAYING CUSTOMERS ONLY! In addition to the surcharge PER ITEM added, it shows you sales tax, which while it's normal, will throw you off thinking why charge you twice, since we thought maybe it was sales tax per item. But it's not. They are passing the credit card surcharge to the customer instead of just rolling it up into the price of the items and then if someone pays with cash, show them a "discount for paying cash" which would be a positive, not a NEGATIVE by showing a different charged price than what's on the menu.
Meet friends for lunch. Our waiter was fantastic and very attentive. We were there for over 2 hours talking and laughing. They never made us feel like we needed to leave. Golden Irish coffee was amazing
So I’m originally from Pensacola, today was the first time I have ever received the type of service that I did. It was me my husband and long time friend, we went in and the hostess gave us a dirty look like we didn’t belong. Then the waiter we had took forever to get to i and it wasn’t busy, then when he did come he took our orders and Like 30 mins pass us by and still no food people that came in way after us got their food before we did. He comes to the table and said I hope y’all don’t have anywhere to be cause it will be a minute for the biscuit.. which actually other people were getting biscuits. So about 15 minutes pass then my friend go try to ask a simple question and he snaps on her very rude. So I went to talk to the manager and he over at the table telling my husband a friend they can just leave ?. They should have just had a sign that said NO COLORED PEOPLE ALLOWED. This is so crazy I knew we still had people like that here but never in my life would I have thought this would really happen and it’s 2024. So we never got our food smh. They actually get no stars but to make this post I had to do one.
My Son was employed by this restaurant and terminated. That’s his business and I didn’t want to get involved… He filed a complaint rightfully so but a week later he was sent a threatening message from the Manager Jami..so I want to be involved now someone please help
Love the food, vibes, and service! Spent about $25 pp for brunch. Def coming back.
I had the avocado toast with an egg and just a regular coffee. Food was delicious and the coffee was hot and fresh. This place never disappoints.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken & Waffles, Chicken Salad, Fried Green Tomatoes, Crawfish Etouffee Benedict
Wonderful salmon BLT!!! Great piece of fish. Good bread... sauce excellent. Great service.
Restaurantji Recommends
Poorly ran establishment, especially if Amanda Edwards is pretending to be manager. Service is non existent. We sat for nearly an hour and watched people around us get served food. Our waitress hardly tended to our table. When we asked about our order we were ignored. Finally we left, I called to speak with the manager (Amanda) but she wasn’t interested in mitigating the situation, became incredibly rude and even hung up on me. She clearly needs better training and a lesson in customer service. Any education at all would probably be helpful for her.
Also this place has fake 5 star reviews being posted by employees. Too bad that can’t just earn good reviews.
Atmosphere: 1
Food: 1
Service: 1
Best place in town
Love the food but the staff and management are rude.
Atmosphere: 1
Food: 4
Service: 1
The Batista Jasmine was so sweet and my Chai latte tasted so good! I ordered the steak and eggs. Highly recommend, it tasted amazing. I just really enjoyed the relaxing atmosphere and the wonderful staff were so friendly. 10/10
Atmosphere: 5
Food: 5
Service: 5
amaizing food and service 10/10 would recommend
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