We ate at this Red Lobster, even though we were staying right on the Gulf. The salmon was so delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood
Robin Bingham
We have not been to red lobster in over 20 years and i wont be back. We got where you picked four items you pick two on one side and two on the other I picked lobster tail, shrimps scampi, garlic shrimp, Salmon the lobster tail was tough was not appealing the shrimp or tough the salmon was not done and everything was cold. For the side I got broccoli and coleslaw was very vinegary I did not get my broccoli when we got done with our plates they did not clean our table why we said there were dirty dishes on the table. My husband got garlic shrimp shrimp alfredo lobster tail crab legs. Crab legs for just bland lobster tail was tough so overcooked for his size he got a double thing of coleslaw again very tangy, very vinegar. For a veil over $98 that is ridiculous. It was not busy at all the table behind me had issues. I was so excited to get the lobster tail but so disappointed. Won't be back
Atmosphere: 1
Food: 1
Service: 1
Lulu. (Lulu)
Terrible. I placed an online order that claimed to be ready at 3:54pm. I leave the house and get to red lobster at 4:08 just to give a little extra time for everything to be ready. So i waited until 4:15 in the curbside parking spot for someone to come bring my food. No one ever showed up. I called in and gave my information, the person who answered said okay I'll let our to go person know. I waited until 4:25pm still no one showed up or came out to tell me any updates to my order. So I get out of my car to go inside and ask what's going on? I politely said I'm here for a to go order. They went and checked and said "We're just waiting on your biscuits" I said okay and sat down to wait.... I did not LEAVE this red lobster until 4:54. An hour later than when I placed the order.I'm the mom of a newborn and live 20mins away. When I place a to go order I expect the order to be within at least 10mins of the pick up window. This by far has been the LONGEST time I have ever waited for a to go order. Let alone have to go inside and wait furthermore. Then my order didn’t have everything as ordered, I called to speak to the manager and waited for a while before I hung up after listening to it ring. Food was lukewarm when I got home and fresh biscuits had gotten condensation so they were soggy.
Atmosphere: 2
Food: 2
Service: 1
Dan McGowan
Enjoyed a great dinner experience here in Pensacola tonight! Great food, drinks and service. Our server Katie was spot on with everything. Thanks we’ll be back!
Atmosphere: 5
Food: 5
Service: 5
Sandy Dykes
Thank you for our wonderful food and our waitress was A+ all in all great food today! Everything was served quickly did not have to wait long forAppetizers ofCourse hot biscuits wow just can not say enough excellent things about this red lobster! Thank you Joselyn!!!
Atmosphere: 5
Food: 5
Service: 5
Ash Ember
$17 for 10 shrimp and half a bowl of coleslaw >:(
Atmosphere: 1
Food: 1
Service: 1
Anna Messina
This location is always a hit. We have come in the afternoon for lunch and late night for dinner. Servers are great and food is always on point!!Dietary restrictions: You can get biscuits with no cheese for those with dairy sensitivities! I never knew and they were more than happy to accommodate for my nieces.Kid-friendliness: Staff are always great with the kiddos!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lobster, Potato
M Gaut
This was my worst experience ever at any Red Lobster. They were not busy, but we waited 20 minutes just to see the hostess. Many empty tables but still had to wait to be seated. The server was not friendly or helpful. Very forgetful. I had to ask 3 times for a knife. They were out of several selections. Our nearly $50 platters arrived cold and incomplete. Lobster was not thoroughly cooked. Crab legs and baked potato at room temperature. No crab crackers. They couldn't find any. She didn't come back to see if things were OK. No offer for refills or dessert. Then I used the rest room after dinner. It was filthy. Paper towel dispenser empty. Trash overflowing. There was a roll of paper towels on the counter getting wet from the sink and a roll of trash bags, so someone knew they were needed, but apparently didn't want to put any effort into it. I don't think I'll go back. This place needs new management! Fast!
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Salad
Deaundrice Kitchen
The service was awful. We should have left when the hostess couldn't get the seating for three individuals correct. Our waitress Jerika was not attentive. She took our drink order then took 30 minutes to come and take our food order. We had to ask for utensil three times and our server kept saying she was bring it. When the food arrived it was cold and not appetizing. The business was not busy at all. We will not revisit this facility. Don't waste your time.
Atmosphere: 1
Food: 1
Service: 1
Jenn Garcia
The food was really good and not long of a wait domyno was our server and she was really sweet and got everything we needed
I placed it to go order at 8 o’clock, and I had a dozen biscuits only to be told at 9 o’clock that I wouldn’t have biscuit because the oven was off when I placed the order at 8 o’clock when they close at nine
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Salad
Jocelyn Slayton
My friend and I was there Friday night. Our drink was wrong order. We ordered water and half sweet tea n half lemonade. It took her 15 min and she brought us sprite n tea. She asked if sprite was ok. She rolled her eyes with attitude and walked away when we said no. The soup was warm and waitress said there Ms Nomore spoon so she gave us plastic. The bread arrived almost 35 min after the soup was served. The salmon wasn’t fresh. Baked potatoes was loaded with butter no sour cream. Our total was almost $80. NEVER AGAIN! The worst experienced ever! Yesterday we went to CRAB Pensacola Beach and we had an amazing experienced and our total was half of what we paid on Friday. Red Lobster needs to close down. There’s better options. Peg Leg Petes, Flounders, Crab, Maria Seafood, Joe Patti’s and many more. I’m sorry but it’s the truth. Maybe replace it with CheeseCake Factory.
Atmosphere: 2
Food: 1
Service: 1
Catherine Stanton-Schmoll
I really can not rate this location. Went with our family on Easter Sunday. Arrived at 6:16pm and there was a note on the door saying it closed at 6pm due to short staffing so can not rate this location.
Atmosphere: 5
Food: 5
Service: 5
Ashley Phillips
My family and I used to come here all the time growing up. It's sad to see that this establishment is no longer meeting our expectations. We arrived at 6:00PM and were told a 30 minute wait when the building was basically empty. Once we were seated, drinks ordered we were told they didn't have a bartender on staff and that the manager was bartending. A little bit of a wait was expected, however, 35 minutes waiting for 1 drink was disappointing. We ordered the lobster dip to be told 30 minutes later that they didn't have anymore. We were not asked if we wanted something different or anything. The interaction was, "sorry, we don't have anymore dip." And the server walked away. We considered leaving then but we stuck it out. Then almost 1.5 hours later we received our food. The lobster was overcooked and chewy, vegetables were cold and it was obvious that the potatoes had been sitting out. Needless to say, we will not be returning. I hope they get the staffing they need soon or consider changing their methods to "at capacity" approach instead of working everyone multiple positions during their shift. Everyone looks very tired and the burnout is very apparent.
Atmosphere: 1
Food: 1
Service: 1
Melissa Peabody
5 of us came for dinner..sat at our table for over 25 minutes before our waitress came over..waiting another 20 before half our table got water..my sons ordered mocktails and they had to wait over a half hour for them..my sons fish was nasty..our lobster was over cooked..one of our appetizers came out after our main dishes..and I didn't get my salad til after my dinner was almost gone..will never come back
We ate at this Red Lobster, even though we were staying right on the Gulf. The salmon was so delicious!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seafood
We have not been to red lobster in over 20 years and i wont be back. We got where you picked four items you pick two on one side and two on the other I picked lobster tail, shrimps scampi, garlic shrimp, Salmon the lobster tail was tough was not appealing the shrimp or tough the salmon was not done and everything was cold. For the side I got broccoli and coleslaw was very vinegary I did not get my broccoli when we got done with our plates they did not clean our table why we said there were dirty dishes on the table. My husband got garlic shrimp shrimp alfredo lobster tail crab legs. Crab legs for just bland lobster tail was tough so overcooked for his size he got a double thing of coleslaw again very tangy, very vinegar. For a veil over $98 that is ridiculous. It was not busy at all the table behind me had issues. I was so excited to get the lobster tail but so disappointed. Won't be back
Atmosphere: 1
Food: 1
Service: 1
Terrible. I placed an online order that claimed to be ready at 3:54pm. I leave the house and get to red lobster at 4:08 just to give a little extra time for everything to be ready. So i waited until 4:15 in the curbside parking spot for someone to come bring my food. No one ever showed up. I called in and gave my information, the person who answered said okay I'll let our to go person know. I waited until 4:25pm still no one showed up or came out to tell me any updates to my order. So I get out of my car to go inside and ask what's going on? I politely said I'm here for a to go order. They went and checked and said "We're just waiting on your biscuits" I said okay and sat down to wait.... I did not LEAVE this red lobster until 4:54. An hour later than when I placed the order.I'm the mom of a newborn and live 20mins away. When I place a to go order I expect the order to be within at least 10mins of the pick up window. This by far has been the LONGEST time I have ever waited for a to go order. Let alone have to go inside and wait furthermore. Then my order didn’t have everything as ordered, I called to speak to the manager and waited for a while before I hung up after listening to it ring. Food was lukewarm when I got home and fresh biscuits had gotten condensation so they were soggy.
Atmosphere: 2
Food: 2
Service: 1
Enjoyed a great dinner experience here in Pensacola tonight! Great food, drinks and service. Our server Katie was spot on with everything. Thanks we’ll be back!
Atmosphere: 5
Food: 5
Service: 5
Thank you for our wonderful food and our waitress was A+ all in all great food today! Everything was served quickly did not have to wait long forAppetizers ofCourse hot biscuits wow just can not say enough excellent things about this red lobster! Thank you Joselyn!!!
Atmosphere: 5
Food: 5
Service: 5
$17 for 10 shrimp and half a bowl of coleslaw >:(
Atmosphere: 1
Food: 1
Service: 1
This location is always a hit. We have come in the afternoon for lunch and late night for dinner. Servers are great and food is always on point!!Dietary restrictions: You can get biscuits with no cheese for those with dairy sensitivities! I never knew and they were more than happy to accommodate for my nieces.Kid-friendliness: Staff are always great with the kiddos!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Lobster, Potato
This was my worst experience ever at any Red Lobster. They were not busy, but we waited 20 minutes just to see the hostess. Many empty tables but still had to wait to be seated. The server was not friendly or helpful. Very forgetful. I had to ask 3 times for a knife. They were out of several selections. Our nearly $50 platters arrived cold and incomplete. Lobster was not thoroughly cooked. Crab legs and baked potato at room temperature. No crab crackers. They couldn't find any. She didn't come back to see if things were OK. No offer for refills or dessert. Then I used the rest room after dinner. It was filthy. Paper towel dispenser empty. Trash overflowing. There was a roll of paper towels on the counter getting wet from the sink and a roll of trash bags, so someone knew they were needed, but apparently didn't want to put any effort into it. I don't think I'll go back. This place needs new management! Fast!
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Salad
The service was awful. We should have left when the hostess couldn't get the seating for three individuals correct. Our waitress Jerika was not attentive. She took our drink order then took 30 minutes to come and take our food order. We had to ask for utensil three times and our server kept saying she was bring it. When the food arrived it was cold and not appetizing. The business was not busy at all. We will not revisit this facility. Don't waste your time.
Atmosphere: 1
Food: 1
Service: 1
The food was really good and not long of a wait domyno was our server and she was really sweet and got everything we needed
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I placed it to go order at 8 o’clock, and I had a dozen biscuits only to be told at 9 o’clock that I wouldn’t have biscuit because the oven was off when I placed the order at 8 o’clock when they close at nine
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Salad
My friend and I was there Friday night. Our drink was wrong order. We ordered water and half sweet tea n half lemonade. It took her 15 min and she brought us sprite n tea. She asked if sprite was ok. She rolled her eyes with attitude and walked away when we said no. The soup was warm and waitress said there Ms Nomore spoon so she gave us plastic. The bread arrived almost 35 min after the soup was served. The salmon wasn’t fresh. Baked potatoes was loaded with butter no sour cream. Our total was almost $80. NEVER AGAIN! The worst experienced ever! Yesterday we went to CRAB Pensacola Beach and we had an amazing experienced and our total was half of what we paid on Friday. Red Lobster needs to close down. There’s better options. Peg Leg Petes, Flounders, Crab, Maria Seafood, Joe Patti’s and many more. I’m sorry but it’s the truth. Maybe replace it with CheeseCake Factory.
Atmosphere: 2
Food: 1
Service: 1
I really can not rate this location. Went with our family on Easter Sunday. Arrived at 6:16pm and there was a note on the door saying it closed at 6pm due to short staffing so can not rate this location.
Atmosphere: 5
Food: 5
Service: 5
My family and I used to come here all the time growing up. It's sad to see that this establishment is no longer meeting our expectations. We arrived at 6:00PM and were told a 30 minute wait when the building was basically empty. Once we were seated, drinks ordered we were told they didn't have a bartender on staff and that the manager was bartending. A little bit of a wait was expected, however, 35 minutes waiting for 1 drink was disappointing. We ordered the lobster dip to be told 30 minutes later that they didn't have anymore. We were not asked if we wanted something different or anything. The interaction was, "sorry, we don't have anymore dip." And the server walked away. We considered leaving then but we stuck it out. Then almost 1.5 hours later we received our food. The lobster was overcooked and chewy, vegetables were cold and it was obvious that the potatoes had been sitting out. Needless to say, we will not be returning. I hope they get the staffing they need soon or consider changing their methods to "at capacity" approach instead of working everyone multiple positions during their shift. Everyone looks very tired and the burnout is very apparent.
Atmosphere: 1
Food: 1
Service: 1
5 of us came for dinner..sat at our table for over 25 minutes before our waitress came over..waiting another 20 before half our table got water..my sons ordered mocktails and they had to wait over a half hour for them..my sons fish was nasty..our lobster was over cooked..one of our appetizers came out after our main dishes..and I didn't get my salad til after my dinner was almost gone..will never come back
Atmosphere: 1
Food: 1
Service: 1