Ordered 3 kids meal and a combo meal to dine in. Go to give kids their meal and there is no toy. I go up to cashier and she informs me "we don't have any more, I'm sorry". Uhh okkkkk... I just gave her a blank look because what in the world, why would you not say anything when ordering or picking up. She then tells me I can take the display ones off the counter. I told her I. Future they should probably inform a customer. Like you just were gonna say anything...im still in shock by that. Then I go to eat my food.. big curly hair in my fries. They apologized but that is 2 big no no's for me. Shame on Wendy's or at least this location!
Atmosphere: 3
Food: 2
Service: 1
Stephanie Wilson
I went to this restaraunt about an hour ago. I pulled up the drive thru speaker and this voice comes on the speaker and says order when ready. So I order 2 biggie deals One was supposed to be a Jr bacon cheeseburger and the other was supposed to be a bacons double stack. Drove around. Lady opened the window I jaded her a $50 she said you don’t have anything smaller I told her no. Then she said you don’t have a card. Well I don’t want to use my card. She said let me see if this machine will let me take your $50. Then she yells to the other lady. She only has a $50. Lady comes to the window and throws my food at me. Other lady gives me my change and then closes the window. These ladies working in this place were rude and very unprofessional. So we go to eat our food and all we got were cheeseburgers. Not even the right order. I will be calling and talking to the manager. I also didn’t get my receipt.so I paid 11.32 for 2 cheeseburgers because these ladies failed to do their job and make sure the order was correct. Oh and also the food was COLD!!
K O
This is the worst and most poorly run wendys in Pensacola(i really wanna say florida) service is always bad. The kids in there have a trashy dismissive attitude. The food is ALWAYS cold when i get it and the very last time i got my food i got the wrong sandwich with more condiments on the top of the sandwich and the paper than inside the sandwich. They never make anything fresh...ANYTHING. And what make this even worst is that i specifically ask them to make it fresh every time i go and i am always the only one in the line when i get there...now i know why. All these problems were solved by simply going to a different wendys and its sad that i have to make sure i dont go to this one.
Atmosphere: 1
Food: 1
Service: 1
Kylie Morfeld
Went in the drive thru, i drive a huge truck and I waited for about 3 to 5 mins and said hello about 5x and no one answered. Pulled to the window and the lady asks me what I need in a rude manner. I reply no one answered at the box and she tells me the sensor didn't pick up my very large truck and told me I would have to drive back around. I said I would not and she closed the window and walked away. Two younger workers came to the window with a much nicer tone than their senior coworker and asked if I was missing food or waiting on something and I said no I didn't get to order and the other lady just walked off. They also said I would have to drive back around. We'll I refuse be to stuck in the back of the line because of a malfunction of your sensor and furthermore if it didn't pick me up the first time why would it the next time.
Atmosphere: 1
Food: 2
Service: 1
Anthonio Leverette
Every time I order the $5 biggie bag they always get it wrong even when I order one they get it wrong
J. Johnson
Kids running a place with no management or leadership around? We ordered 4 Biggie Bag meals, you would think the meals would be in operate bags, you know like every other Wendy’s in town. Nope all in 1 bag, didn’t get a burger and the fries were soggy and cooked in old oil. Absolute trash. Orders my food, kid on the intercom says “second window” and that’s it. Then gets upset when I tell him is customer service needs work.
Atmosphere: 1
Food: 1
Service: 1
JT Mobley
Not on top of list
Atmosphere: 3
Food: 3
Service: 3
mike nowak
We are hurricane evacuees. We went in with 7 meals to order. They got everything correct in a very timely manner ! Kudos!
Atmosphere: 5
Food: 5
Service: 5
James cosson
I give up on fast food restaurants..... Just left this location on Pensacola boulevard.... They forgot to put my baked potato in my order, so now someone is NOT getting lunch. Not to mention the phone number listed on the account is a now disconnected cellular number
Atmosphere: 3
Food: 3
Service: 2
Pam Woods
I ordered through door dash, the biggie bag with double stack, nuggets and fries, I also got chili cheese fries on the side. Grabbed my food off my porch and my bag was open and no nuggets inside, The chili cheese fries were cold and nasty. I tried to call the number and it's out of service. I will not be ordering Wendy's anymore. The only thing they got right was my drink.
I guess you don’t need to order what you want.. they just give you whatever they want you to have..smh
MJ Martinez
Tried the new chicken wrap it was really good much more than I expected
Atmosphere: 4
Food: 4
Service: 4
aaron cleveland
Didn’t give me all of my order that was paid for and charged me again for what was missing.
Atmosphere: 1
Food: 3
Service: 1
Christina Johnson
I'm very upset because: we ordered the saucy nuggets, I didn't get no Garlic parmesian sauce on mine also ordered a cheese burger no ketchup,mustard, or onion and I wanted lettuce and tomato on it along with extra pickle and no pickle. WE WON'T BE BACK SO SORRY!!! AND I WAS LOOKING FORWARD TO THESE NUGGETS.... WHAT A LET DOWN!!!!!
Atmosphere: 1
Food: 1
Service: 1
Triniqua Shepherd
Horrible , online says they close at one . I pulled up all the lights on meun on and all. I drove around to the window bc no one took my order , I see a girl with a messy bun cleaning the shake Machine, I also see the mop, and bucket , I blew my horn the lady walked away . She kept ignoring me . Very rude ‼️‼️
Ordered 3 kids meal and a combo meal to dine in. Go to give kids their meal and there is no toy. I go up to cashier and she informs me "we don't have any more, I'm sorry". Uhh okkkkk... I just gave her a blank look because what in the world, why would you not say anything when ordering or picking up. She then tells me I can take the display ones off the counter. I told her I. Future they should probably inform a customer. Like you just were gonna say anything...im still in shock by that. Then I go to eat my food.. big curly hair in my fries. They apologized but that is 2 big no no's for me. Shame on Wendy's or at least this location!
Atmosphere: 3
Food: 2
Service: 1
I went to this restaraunt about an hour ago. I pulled up the drive thru speaker and this voice comes on the speaker and says order when ready. So I order 2 biggie deals
One was supposed to be a Jr bacon cheeseburger and the other was supposed to be a bacons double stack.
Drove around. Lady opened the window I jaded her a $50 she said you don’t have anything smaller I told her no. Then she said you don’t have a card. Well I don’t want to use my card. She said let me see if this machine will let me take your $50. Then she yells to the other lady. She only has a $50. Lady comes to the window and throws my food at me. Other lady gives me my change and then closes the window. These ladies working in this place were rude and very unprofessional. So we go to eat our food and all we got were cheeseburgers. Not even the right order. I will be calling and talking to the manager. I also didn’t get my receipt.so I paid 11.32 for 2 cheeseburgers because these ladies failed to do their job and make sure the order was correct. Oh and also the food was COLD!!
This is the worst and most poorly run wendys in Pensacola(i really wanna say florida) service is always bad. The kids in there have a trashy dismissive attitude. The food is ALWAYS cold when i get it and the very last time i got my food i got the wrong sandwich with more condiments on the top of the sandwich and the paper than inside the sandwich. They never make anything fresh...ANYTHING. And what make this even worst is that i specifically ask them to make it fresh every time i go and i am always the only one in the line when i get there...now i know why. All these problems were solved by simply going to a different wendys and its sad that i have to make sure i dont go to this one.
Atmosphere: 1
Food: 1
Service: 1
Went in the drive thru, i drive a huge truck and I waited for about 3 to 5 mins and said hello about 5x and no one answered. Pulled to the window and the lady asks me what I need in a rude manner. I reply no one answered at the box and she tells me the sensor didn't pick up my very large truck and told me I would have to drive back around. I said I would not and she closed the window and walked away. Two younger workers came to the window with a much nicer tone than their senior coworker and asked if I was missing food or waiting on something and I said no I didn't get to order and the other lady just walked off. They also said I would have to drive back around. We'll I refuse be to stuck in the back of the line because of a malfunction of your sensor and furthermore if it didn't pick me up the first time why would it the next time.
Atmosphere: 1
Food: 2
Service: 1
Every time I order the $5 biggie bag they always get it wrong even when I order one they get it wrong
Kids running a place with no management or leadership around? We ordered 4 Biggie Bag meals, you would think the meals would be in operate bags, you know like every other Wendy’s in town. Nope all in 1 bag, didn’t get a burger and the fries were soggy and cooked in old oil. Absolute trash. Orders my food, kid on the intercom says “second window” and that’s it. Then gets upset when I tell him is customer service needs work.
Atmosphere: 1
Food: 1
Service: 1
Not on top of list
Atmosphere: 3
Food: 3
Service: 3
We are hurricane evacuees. We went in with 7 meals to order. They got everything correct in a very timely manner ! Kudos!
Atmosphere: 5
Food: 5
Service: 5
I give up on fast food restaurants..... Just left this location on Pensacola boulevard.... They forgot to put my baked potato in my order, so now someone is NOT getting lunch. Not to mention the phone number listed on the account is a now disconnected cellular number
Atmosphere: 3
Food: 3
Service: 2
I ordered through door dash, the biggie bag with double stack, nuggets and fries, I also got chili cheese fries on the side. Grabbed my food off my porch and my bag was open and no nuggets inside, The chili cheese fries were cold and nasty. I tried to call the number and it's out of service. I will not be ordering Wendy's anymore. The only thing they got right was my drink.
Restaurantji Recommends
I guess you don’t need to order what you want.. they just give you whatever they want you to have..smh
Tried the new chicken wrap it was really good much more than I expected
Atmosphere: 4
Food: 4
Service: 4
Didn’t give me all of my order that was paid for and charged me again for what was missing.
Atmosphere: 1
Food: 3
Service: 1
I'm very upset because: we ordered the saucy nuggets, I didn't get no Garlic parmesian sauce on mine also ordered a cheese burger no ketchup,mustard, or onion and I wanted lettuce and tomato on it along with extra pickle and no pickle. WE WON'T BE BACK SO SORRY!!! AND I WAS LOOKING FORWARD TO THESE NUGGETS.... WHAT A LET DOWN!!!!!
Atmosphere: 1
Food: 1
Service: 1
Horrible , online says they close at one . I pulled up all the lights on meun on and all. I drove around to the window bc no one took my order , I see a girl with a messy bun cleaning the shake Machine, I also see the mop, and bucket , I blew my horn the lady walked away . She kept ignoring me . Very rude ‼️‼️
Atmosphere: 1
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