Whataburger

815 E Burgess Rd, Pensacola
(850) 480-5265

Recent Reviews

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Rachel Hartley

Was not a friendly atmosphere and my freaking food was cold.

Atmosphere: 1

Food: 1

Service: 1

Shannon Jennings

Drive thru lady rushed my partner during ordering and then when we asked “are you still there” after a minute of silence on her end when we tried to say the rest of our order, she rudely yelled “yes!” Didn’t even let him say “that’s all” before she told us our total, she just decided our order was done I guess.
Then when we got our order the person stormed over with our food and didn’t say a single word even after we said “thank you, have a good night”. We were the only customer in the drive thru, so it’s not like they were slammed.
I know customer service sucks, but it’s like these employees don’t even try anymore.

Atmosphere: 1

Food: 4

Service: 1

Team FNA

Wow make sure you check your food they are notorious of screwing up someone's meal especially when they only have a half hour lunch

Atmosphere: 3

Food: 3

Zach L

Service here is excellent. I was kinda upset at first because my Spicy Chicken Sandwhich was overcooked and tough to eat, but I dont like to complain and was just going to eat it anyway. However, a manager Greta came and asked how my meal was and I let her know the problem. She replaced the meal with an entirely fresh one, which is above and beyong what Id expect from a lot of places these days.

Atmosphere: 5

Food: 4

Service: 5

Recommended dishes: Whataburger

Dale Machine

Be ready to wait 40min for cold food.

Atmosphere: 1

Food: 1

Service: 1

Willy Gibson

Went in with 5 guys. All I needed was a coffee. I waited awhile. Ask were was my coffee. His remarks. Oh. We are out making some more. NO.

Atmosphere: 4

Service: 1

Toni Fluke

Such a friendly manager. First time in and she took the time to tell us what makes it different there vs other fast food. Nice and fresh.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: French Fries, Whataburger

JayL

Old faithful. They rarely have messed up my order. I just love the food though. And those taquitos!!

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Whataburger Double Meat Whatameal, French Fries, Whataburger

Kit Chan

Kid-friendliness: Excellent staff!

Atmosphere: 5

Service: 5

Recommended dishes: Sandwich, Chicken Strip, Hamburger, Bacon Burger, Whataburger

Bryant Dillard

Ridiculously long wait per usual for Whataburger. I hear people laughing and joking loudly in the kitchen while I’m still waiting for my food. The employees don’t seem interested in helping people. But typical experience with this chain.

Atmosphere: 2

Food: 3

Service: 2

Rick Dickerson

Burger had a long piece of hair.

Atmosphere: 2

Food: 2

Service: 3

Brian H.

A great late night option for a delicious patty melt or early breakfast after 11pm. The menu is very diverse for a late night drive thru or quick pick up using the app, which I strongly recommend downloading to save time. The workers are generally polite and have had one provide excellent customer service. Rarely use the drive thru but the lobby is clean and well lit. Never see too much craziness like I have at the Highway 29 location or 9th Ave one.
Strongly recommend location for the qt 3.14 that are not on the menu but frequently available or in view.

Parking: Somewhat congested when the drive thru is busy and blocks several spaces. Overall 4/5 stars.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Sandwich

Kristine Guillot

Ordered a meal with a side of onion rings, paid $13 in a meal, instead of onion rings the staff gave me a fries. Didn't checked my order not until i got home because i trust them too much to do their job right.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Onion Rings, Whataburger Double Meat Whatameal, French Fries, Bacon Burger

Robert W

I came at 330 am to get something to eat I received my food got home my food was cold i only live 2 min from whataburger fires and the hamburger was super cold

William Huber

Best burgers bar none

Atmosphere: 5

Food: 5

Service: 4

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