Spoke with Neil, the manager at Whataburger and explained to him that someone put a small drink inside of a large drink upside down and then closed the lid and then put the stickers over it. To me this doesn’t happen on accident call me crazy. This looks intentional and deliberate and it makes me feel unsafe to eat there. When I spoke to Neil about my concerns, he thought that it wasn’t a big deal and I just needed to bring the drink back on up there and so he could remake it. Shame on you, Neil. You need to get a better handle on your employees.
Atmosphere: 1
Food: 1
Service: 1
PR Jackson
Excellent customer service great food warm atmosphere delightful attitudes.
Atmosphere: 5
Food: 5
Service: 5
Paul Jackson
Excellent great friendly customer service. Hot fresh made to order meal. Clean organized and orderly restaurant. Breakfast time.
Atmosphere: 5
Food: 5
Service: 5
LUG WAY
Latisha always has such a positive attitude when we come to Whataburger. She is one of the people that makes going to Whataburger an experience outside of just getting food and definitely believes she deserves to be recognized.
Atmosphere: 5
Food: 5
Service: 5
Jimbo Bunch
Make no sense why a Whataburger would have a setup to run two windows.... Being the only Whataburger on 9 Mile road obviously your store is going to be busy. Why have a setup for two windows and only use one? Worst part is there's no signage up to let us know so I sat there for 5 minutes waiting to place my order!? Very easy to put a sign up to let customers know you're not capable to run both windows.
Brent Barrett
The food is great, but if the prices get any higher you might as well go to outback or Applebee's or somewhere else like that
Atmosphere: 5
Food: 5
Service: 3
Jennifer Boggs
Fast Food on 9 Mile is horrible. Thank You Whataburger for changing that. Food is always hot and fresh, employees are very kind and always moving with speed and efficiency as nd genuinely, seem to care about their customers.
N M
the food too damn expensive for you guys to pinch the fry container as hard as you do, might as well just order a small when i get a medium lol
Mike S
Whoever own this place should be proud. Kind staff ever. You all are doing something right, everyone we go here people are so nice and in a good mood, and you all make the best hamburgers hands down.
Awesome location... breakfast bowl and sub biscuit for a pancake! Oh yeah
Atmosphere: 5
Food: 5
Service: 5
Ashley Richards (Lizzie)
Despite being very busy on a Friday morning I still received great customer service and got my food in a very timely manner. Love Whataburger!
Atmosphere: 5
Food: 5
Service: 5
Greg Franklin
This location is slow slow slow. This is what happens when a corporation from Chicago buys Wataburger the service and quality goes to shit. Been waiting 15 minutes for a number 2. Still waiting and watching folks keep bringing their food back because their order is not correct. Sad sad sad.
Lynette R. Thaxton
For the first time I am not impressed
Atmosphere: 2
Food: 1
Service: 3
akiikia
Definitely one of the better Whataburger's in Pensacola. I will say that their service could be better, it's usually a 50/50 on whether or not you'll get decent/good service. I recommend going during the week rather than on a weekend or Friday night. Service seems much better on a Wednesday night than a Saturday night, much less busy too.
Spoke with Neil, the manager at Whataburger and explained to him that someone put a small drink inside of a large drink upside down and then closed the lid and then put the stickers over it. To me this doesn’t happen on accident call me crazy. This looks intentional and deliberate and it makes me feel unsafe to eat there. When I spoke to Neil about my concerns, he thought that it wasn’t a big deal and I just needed to bring the drink back on up there and so he could remake it. Shame on you, Neil. You need to get a better handle on your employees.
Atmosphere: 1
Food: 1
Service: 1
Excellent customer service great food warm atmosphere delightful attitudes.
Atmosphere: 5
Food: 5
Service: 5
Excellent great friendly customer service. Hot fresh made to order meal. Clean organized and orderly restaurant. Breakfast time.
Atmosphere: 5
Food: 5
Service: 5
Latisha always has such a positive attitude when we come to Whataburger. She is one of the people that makes going to Whataburger an experience outside of just getting food and definitely believes she deserves to be recognized.
Atmosphere: 5
Food: 5
Service: 5
Make no sense why a Whataburger would have a setup to run two windows.... Being the only Whataburger on 9 Mile road obviously your store is going to be busy. Why have a setup for two windows and only use one? Worst part is there's no signage up to let us know so I sat there for 5 minutes waiting to place my order!? Very easy to put a sign up to let customers know you're not capable to run both windows.
The food is great, but if the prices get any higher you might as well go to outback or Applebee's or somewhere else like that
Atmosphere: 5
Food: 5
Service: 3
Fast Food on 9 Mile is horrible. Thank You Whataburger for changing that. Food is always hot and fresh, employees are very kind and always moving with speed and efficiency as nd genuinely, seem to care about their customers.
the food too damn expensive for you guys to pinch the fry container as hard as you do, might as well just order a small when i get a medium lol
Whoever own this place should be proud. Kind staff ever. You all are doing something right, everyone we go here people are so nice and in a good mood, and you all make the best hamburgers hands down.
Atmosphere: 5
Food: 5
Service: 5
Food good service ok ..very slow
Atmosphere: 5
Food: 5
Service: 4
Restaurantji Recommends
Awesome location... breakfast bowl and sub biscuit for a pancake! Oh yeah
Atmosphere: 5
Food: 5
Service: 5
Despite being very busy on a Friday morning I still received great customer service and got my food in a very timely manner. Love Whataburger!
Atmosphere: 5
Food: 5
Service: 5
This location is slow slow slow. This is what happens when a corporation from Chicago buys Wataburger the service and quality goes to shit. Been waiting 15 minutes for a number 2. Still waiting and watching folks keep bringing their food back because their order is not correct. Sad sad sad.
For the first time I am not impressed
Atmosphere: 2
Food: 1
Service: 3
Definitely one of the better Whataburger's in Pensacola. I will say that their service could be better, it's usually a 50/50 on whether or not you'll get decent/good service. I recommend going during the week rather than on a weekend or Friday night. Service seems much better on a Wednesday night than a Saturday night, much less busy too.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Onion Rings, Whataburger Jr, Whataburger Double Meat Whatameal
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