the most disappointing part was that they were out of honey mustard. The food was fresh and hot though! The staff was friendly and were very apologetic about being out of my favorite sauce lol.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Tenders
Melanie Gorday
I was given the wrong sandwiches in the drive thru. I called to speak with the manager and the manager Nicole said, “she’s sorry and she’s busy with customers and to call back.” I’m a customer who paid for a club and received just a regular sandwich. It feels like management doesn’t care about customer service or if you receive what you paid for. It feels like theft.
Atmosphere: 1
Food: 4
Service: 1
Laura Holland
Hadn't eaten at a Zaxby's before and was not disappointed at all! We got the Family 20-piece Tender meal for 1 adult and 3 kids and an additional meal for one.more adult. The chicken was delicious - all 3 kids ate at least 4 pieces. The seasoned fries were good, also. We will definitely go again if we are near one next time we go down south!
I was too with the utmost respect special Miss Natalie she was very greatParking: Easy assessment to the parking lotWheelchair accessibility: Great place to go to eat even if you are in a wheelchair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
Kevin Enfinger
Natalie took my order. Shes one of the most professional courteous people there. The girl has drive. She should be worked into management. She would make a great face for the company. Keep up the good work Natalie!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Finger Plate
C R
20 minutes for three cars, got wrong order, 20 more minutes for 3 cars. Don't bother going through if your want anything fast or the right food.
Food: 3
Service: 1
Recommended dishes: Chicken Finger Plate
Aubieone
On December 26th around 5:00 ish I cracked a tooth on upper part of my mouth on a fry that looked totally normal. The fry or at least part of it was hard as a rock. It wasn’t till I went to the dentist about a week later to get checked that I found it was cracked. Their sorry Hartford insurance expected me to save the fry in order to cover the cracked tooth which has to be pulled completely out and implanted or bridged. I swallowed part of the fry and dropped the rest when it happened according to my wife just before she looked at it and I rushed to the bathroom to look at it. If they have security camera footage they’d probably see the whole thing! So no insurance coverage just because I didn’t save it? Tooth repair plus loss of work to get it fixed (I am self employed) is going to cost me a lot of money (I’d say around 5k at minimum) that I don’t have right now. Extremely disappointed and just mentally frustrated, exhausted, tired from this whole debacle. All I wanted was “help” to pay for this. I don’t think half is too much to ask in this case. My insurance was new starting in 2024 and it has a 12 month waiting period to help pay for this kind of tooth damage. My gums are swelling and still waiting for the Feb 1st date for oral surgeon to pull it. Just so tired and frustrated over this whole mess. Did so much paper work for nothing.
Daniel Arndt
I've tried every chicken sandwich and I have no complaints about Zaxby's. Other places give me old dry chicken.
Family Heating and Air
Love their wings and things with the sweet and spicy sauce. Awesome staff but it was so cold in the restaurant I had to go warm up in the truck. Their heat must be down.
Atmosphere: 5
Food: 5
Service: 5
Emily Haines
Staff is always super kind. Service is so fast. Food is always hot and delicious.
They need more employees working on weekends. We take the drive through on Sundays after church ( around 12:20-12:30) & the line is all the way out to 9 mile road.
Went through the drive through and this woman named angel was so sweet! I wasn't familiar with the menu and she was patient gave suggestion. Food was great!
Christina B
Worst customer service ever. The lady in the drive thru was rude as can be. The food itself was okay but due to the lack of customer service we will not be returning.
the most disappointing part was that they were out of honey mustard. The food was fresh and hot though! The staff was friendly and were very apologetic about being out of my favorite sauce lol.
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Chicken Tenders
I was given the wrong sandwiches in the drive thru. I called to speak with the manager and the manager Nicole said, “she’s sorry and she’s busy with customers and to call back.” I’m a customer who paid for a club and received just a regular sandwich. It feels like management doesn’t care about customer service or if you receive what you paid for. It feels like theft.
Atmosphere: 1
Food: 4
Service: 1
Hadn't eaten at a Zaxby's before and was not disappointed at all! We got the Family 20-piece Tender meal for 1 adult and 3 kids and an additional meal for one.more adult. The chicken was delicious - all 3 kids ate at least 4 pieces. The seasoned fries were good, also. We will definitely go again if we are near one next time we go down south!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Kickin Chicken Sandwich
I was too with the utmost respect special Miss Natalie she was very greatParking: Easy assessment to the parking lotWheelchair accessibility: Great place to go to eat even if you are in a wheelchair
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders
Natalie took my order. Shes one of the most professional courteous people there. The girl has drive. She should be worked into management. She would make a great face for the company. Keep up the good work Natalie!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Finger Plate
20 minutes for three cars, got wrong order, 20 more minutes for 3 cars. Don't bother going through if your want anything fast or the right food.
Food: 3
Service: 1
Recommended dishes: Chicken Finger Plate
On December 26th around 5:00 ish I cracked a tooth on upper part of my mouth on a fry that looked totally normal. The fry or at least part of it was hard as a rock. It wasn’t till I went to the dentist about a week later to get checked that I found it was cracked. Their sorry Hartford insurance expected me to save the fry in order to cover the cracked tooth which has to be pulled completely out and implanted or bridged. I swallowed part of the fry and dropped the rest when it happened according to my wife just before she looked at it and I rushed to the bathroom to look at it. If they have security camera footage they’d probably see the whole thing! So no insurance coverage just because I didn’t save it? Tooth repair plus loss of work to get it fixed (I am self employed) is going to cost me a lot of money (I’d say around 5k at minimum) that I don’t have right now. Extremely disappointed and just mentally frustrated, exhausted, tired from this whole debacle. All I wanted was “help” to pay for this. I don’t think half is too much to ask in this case. My insurance was new starting in 2024 and it has a 12 month waiting period to help pay for this kind of tooth damage. My gums are swelling and still waiting for the Feb 1st date for oral surgeon to pull it. Just so tired and frustrated over this whole mess. Did so much paper work for nothing.
I've tried every chicken sandwich and I have no complaints about Zaxby's. Other places give me old dry chicken.
Love their wings and things with the sweet and spicy sauce. Awesome staff but it was so cold in the restaurant I had to go warm up in the truck. Their heat must be down.
Atmosphere: 5
Food: 5
Service: 5
Staff is always super kind. Service is so fast. Food is always hot and delicious.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
The chicken Philly sandwich was great!
Atmosphere: 4
Food: 5
Service: 4
I really liked the hot honey-mustard sauce on my traditional
Food: 4
Service: 4
Recommended dishes: Chicken Finger, Honey Mustard, Crinkle Fries
They need more employees working on weekends. We take the drive through on Sundays after church ( around 12:20-12:30) & the line is all the way out to 9 mile road.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Kickin Chicken Sandwich Meal, Grilled Chicken Sandwich
Went through the drive through and this woman named angel was so sweet! I wasn't familiar with the menu and she was patient gave suggestion. Food was great!
Worst customer service ever. The lady in the drive thru was rude as can be. The food itself was okay but due to the lack of customer service we will not be returning.
Atmosphere: 1
Food: 2
Service: 1