So I got Pizza Hut today and ordered a personal pan with no beef, no pork, bacon(pork yes) no mushrooms so really a personal pan pepperoni, bacon, onions and peppers. I received a personal pan with pepperoni and bacon. I was like whatever cause it was just a personal pan and I had it delivered because I have no transportation. After that second bite I was like no cause I really needed to have those onions and peppers. So I called the store to let them know. I spoke with Josie who listened to my complaint, apologized about the confusion and sent me my corrected pizza. I didn’t think I would get a replacement but I did. I’m appreciative because my daughter was like who eats food mad, It was me..I was gonna eat my pizza mad because I didn’t think Pizza Hut would think it was worth the fuss but Josie did and that is awesome customer service. Thank you Josie.
Food: 5
Service: 5
Recommended dishes: Personal Pepperoni Pizza, Backyard BBQ Chicken Pizza, Meat Pizza, Big Dinner Box with Pasta, Personal Pan Pizza & Side, Personal Pan Pizza
Dorothy Burgis
I have NEVER in my life experienced such unpleasant customer service as I have with this location. Every time I order from this location there is in an issue with my order. I had called the store and was even asked to be placed on hold. The second time was on hold more than 10 then all of a sudden was hung up on. I called bk and the same thing. I was placed on hold once again. The person never came back to check on me. Then all of a sudden I was hung up on. I WILL NEVER EVER ORDER FROM THIS LOCATION AGAIN
Food: 1
Robert Haley
Cashier friendly and very efficient
Atmosphere: 3
Food: 5
Service: 5
Anonymous Anonymous
I try not to bother the store so I tried to place my order online. After several attempts I have up because it kept kicking me back. I called and they had me on hold a whole 10 minutes. I downloaded the app made my order and still NO ONE PICKED UP. Still a little disappointed because the app didn't let me order a few menu items. So disappointed because we love pizza hut but it wish all of them had the same service and the online worked.
Recommended dishes: Personal Pepperoni Pizza
Lisbeth Rivas
Good service
Atmosphere: 2
Food: 2
Service: 2
Dee Lewis
I place a mobile order and eat it in the car
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Personal Pepperoni Pizza
Alfredo Contreras
It smells like garbage when you enter, the staff is very rude and they discriminated against me for not speaking English perfectly!
Atmosphere: 1
Food: 1
Service: 1
Malik Wynter
So so slow and poor communication! U will wait 60min+
Mary Seymore
My favorite pizza reasonably in price
Atmosphere: 5
Food: 5
Service: 5
A lee
THE CRUST WAS DOUGHIE AND THE SUACE WAS NOT HOT . JUST TERRIBLE
Food is great like the NY pizza just no we're to sit down at not too bad though
Atmosphere: 2
Food: 5
Service: 3
St Mark Orebela
This is the worst Pizza Hut outlet ever, please don’t bother going there, West Colonial branch is outstanding. I only tried ordering pizza from here and the stressed out cashier threatened me with police for asking a question and telling me to leave. I recorded the incidence. No name tag but the video says it all.
Atmosphere: 1
Food: 1
Service: 1
Steve Delgado
Food came in 40 minutes absolute excellence. They really came in the clutch here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Dinner Box with Breaded Boneless Wings, Breadsticks
Carlos Bell
Do not order from this place they literally suck at delivering food on time and plus on top of that they do unprofessional specially the manager pls if u want your food to come on time don’t order food from this place
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni and Sausage
Jovita Gutierrez
This location is good for carry out, but not delivery. When placing an order for delivery, it has been our experience that items from the order are missing or that our order never arrives. We have never had any issues with carry out.
So I got Pizza Hut today and ordered a personal pan with no beef, no pork, bacon(pork yes) no mushrooms so really a personal pan pepperoni, bacon, onions and peppers. I received a personal pan with pepperoni and bacon. I was like whatever cause it was just a personal pan and I had it delivered because I have no transportation. After that second bite I was like no cause I really needed to have those onions and peppers. So I called the store to let them know. I spoke with Josie who listened to my complaint, apologized about the confusion and sent me my corrected pizza. I didn’t think I would get a replacement but I did. I’m appreciative because my daughter was like who eats food mad, It was me..I was gonna eat my pizza mad because I didn’t think Pizza Hut would think it was worth the fuss but Josie did and that is awesome customer service. Thank you Josie.
Food: 5
Service: 5
Recommended dishes: Personal Pepperoni Pizza, Backyard BBQ Chicken Pizza, Meat Pizza, Big Dinner Box with Pasta, Personal Pan Pizza & Side, Personal Pan Pizza
I have NEVER in my life experienced such unpleasant customer service as I have with this location. Every time I order from this location there is in an issue with my order. I had called the store and was even asked to be placed on hold. The second time was on hold more than 10 then all of a sudden was hung up on. I called bk and the same thing. I was placed on hold once again. The person never came back to check on me. Then all of a sudden I was hung up on. I WILL NEVER EVER ORDER FROM THIS LOCATION AGAIN
Food: 1
Cashier friendly and very efficient
Atmosphere: 3
Food: 5
Service: 5
I try not to bother the store so I tried to place my order online. After several attempts I have up because it kept kicking me back. I called and they had me on hold a whole 10 minutes. I downloaded the app made my order and still NO ONE PICKED UP. Still a little disappointed because the app didn't let me order a few menu items. So disappointed because we love pizza hut but it wish all of them had the same service and the online worked.
Recommended dishes: Personal Pepperoni Pizza
Good service
Atmosphere: 2
Food: 2
Service: 2
I place a mobile order and eat it in the car
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Personal Pepperoni Pizza
It smells like garbage when you enter, the staff is very rude and they discriminated against me for not speaking English perfectly!
Atmosphere: 1
Food: 1
Service: 1
So so slow and poor communication! U will wait 60min+
My favorite pizza reasonably in price
Atmosphere: 5
Food: 5
Service: 5
THE CRUST WAS DOUGHIE AND THE SUACE WAS NOT HOT . JUST TERRIBLE
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Food is great like the NY pizza just no we're to sit down at not too bad though
Atmosphere: 2
Food: 5
Service: 3
This is the worst Pizza Hut outlet ever, please don’t bother going there, West Colonial branch is outstanding. I only tried ordering pizza from here and the stressed out cashier threatened me with police for asking a question and telling me to leave. I recorded the incidence. No name tag but the video says it all.
Atmosphere: 1
Food: 1
Service: 1
Food came in 40 minutes absolute excellence. They really came in the clutch here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Dinner Box with Breaded Boneless Wings, Breadsticks
Do not order from this place they literally suck at delivering food on time and plus on top of that they do unprofessional specially the manager pls if u want your food to come on time don’t order food from this place
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Pepperoni and Sausage
This location is good for carry out, but not delivery. When placing an order for delivery, it has been our experience that items from the order are missing or that our order never arrives. We have never had any issues with carry out.
Food: 3
Service: 2
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