I love this place. I always get The Cake Batter with chocolate chips, chocolate shavings and chocolate syrup. Its awesome. The staff is wonderful.
zapatosincordon105 ._.
awesome, quick service and good ice cream
Shannon Kelly
Ordered delivery. I was in good contact with delivery driver because he notified me of an unavailable item on my order. I called the next day and spoke to Jhennia and she handled my refund with an excellent level of service. My problem is that the unavailable item has happened more than once. It would save everyone a lot of time if they updated their assortment online.
James Darty
My family came to get some ice cream for the kids we been standing in line for for over 30mns that's not a good customer service and we still here and haven't serve yet
Neldo Torres
I ordered a birthday cake from this Cold Stone location ahead of time, and when I showed up to pick it up, they didn’t even have the cake I ordered. No phone call, no email, no notification—absolutely nothing. I only found out when I arrived. Extremely unprofessional and disappointing. I won’t be ordering from this location again.
Annakay Ward
Ordered a kids size and I only got one pinch of ice cream. I went back and told them that’s it’s too small and they told me kids size is only scoop like really. This is ridiculous. They remade it but they make it seem like my 4 dollars that I spent was not worth it.
Rachel C
Becareful ordering uber eats from here they accepted my order then called me and told me to cancel the order when i did i couldn’t get my money back. I called the store they told me they would call me back to see what they could do. They never did. I lost 17 dollars they should not accept orders that they can’t fulfill.
Richard Smith
Horrible service. And my gift card with 35 dollars on it didn't work. And corporate
Leonelbis Vera
The service is good, and the ice cream is delicious; there are many flavors.
Paris
I'm very disappointed in this place. I've been a loyal customer for years. But today's service did it for me. I will not be returning to this place ever again. Let's start with 2 young ladies singing and talking over my ice cream. I even gave her (keliyah) the look to please stop, but did she No. Her and the other girl (danielle) are just talking. Rude! And disgusting, and I asked if she could mix it just 3 times because I don't like it looking baby vomit. Could be she didn't hear me. I just throw the cream away. I couldn't stomach. Because of my experience here, I will not be returning back if I could have given it negative stars. I would have, but I'm forced to give a positive 1 star to this review. Honestly, I prefer Spiked Rich way better ice cream and customer service. Let's say I won't have anyone talking over it. Again, just Nasty
Ive been in customer service for quite some time in my life so I could literally can speak on this behalf the closing team for today was horrible yes I'm sorry to say it but there no reason to threat customers like this over a miscommunication the website says it closes at 10:30 I walk into the shop with my family at 9:58 and they all started screaming and arguing about the fact that it was close except for this one kid (male) that gave us a chance to come after every other girl in the front kept on arguing about the closing time I get it closing time we all want to go home but last customer happens all the time not only you lost my business and also other four people after us walked right out. Poor management and rude front line by the way I rushed because my kid wanted ice cream and he was the one with the idea to come to this cold stone ( been in the customer service industry for over 20 years) there was not need for that rudeness interaction.
Service: 1
Gaby R.E.
The ice cream is served almost melted and nothing like the one in the photo. When I ask them to change it, they add too many extras to make it look the same as the one in the photo and it ends up being very cloying. If the ice cream was very cold there would be no need to add so many chocolate chips. Instead of being an ice cream it turned out to be some cloying dessert of I don't know what...!! Total disappointment.
Atmosphere: 3
Food: 1
Service: 3
Its thetruth
Yes I should of went in person and tipped because uber eats is extra but I Dont like how I said uber eats and my name and she said we're gonna print it out then they made me wait after confronting them about my order after it said its ready on the app then saying 10 min later that they Dont have it then saying my order out load and speaks about my extra add on and said I love it after taking a picture on my phone with exactly what I wanted lake of customer service. Then on top of gave me the wrong mint cookies and cream with out the fudge On purpose so I am taking a picture this is bad customer service and there's so many people there. There trying to prove a point but my point is proven to never give them a dime. Haiti people in Florida are always treating me wrong this is not the first problem I had with someone serving me in Florida from Haiti I treat everyone fare and now I was proven not to give them a dime and tell a light skin to serve me instead of them so they can feel the shade back
S J
Arrived close to closing and was glad the store was adhering to business hours. I worked for Cold Stone for 15 years and know the things team members are capable of at night. While our server was nice and pleasant, I found myself doing a QSCE on the store mentally and it wouldn't have passed. The cake display was missing many cakes including required ones with a handwritten sign saying not the open the freezer without assistance. The other young lady working was already breaking down the stone so it was off and half 75% defrosted. I get that pre-closing has to happen, but I almost didn't want the ice cream because she was putting the mix-in jars directly onto the stone to clean the sneezeguard. The rag she was using kept running across the stone as well which was disgusting to watch. Most of the display jars need to be refreshed as the mix-ins are quite faded. She also seemed like she didn't want to be working as she was giving a bit of attitude to the girl serving us. She then completely ignored our server after going to the back and being audibly called for assistance with something. Those types of attitudes get you sent home. Could easily be a 5-star store with adjustments. It was only our server that saved the visit.
Atmosphere: 3
Food: 3
Service: 4
Nelly Molfino
Venturing into Cold Stone Creamery after a lengthy stroll was the perfect decision for a fun-filled dessert experience. As soon as I walked through the door, I was greeted with genuine enthusiasm and a warm welcome from the staff. My favorite part was definitely watching them skillfully blend in the mix-ins on the cold stone slab. I always leave impressed because they deliver me not only delicious ice cream but an unforgettable experience.
I love this place. I always get The Cake Batter with chocolate chips, chocolate shavings and chocolate syrup. Its awesome. The staff is wonderful.
awesome, quick service and good ice cream
Ordered delivery. I was in good contact with delivery driver because he notified me of an unavailable item on my order. I called the next day and spoke to Jhennia and she handled my refund with an excellent level of service. My problem is that the unavailable item has happened more than once. It would save everyone a lot of time if they updated their assortment online.
My family came to get some ice cream for the kids we been standing in line for for over 30mns that's not a good customer service and we still here and haven't serve yet
I ordered a birthday cake from this Cold Stone location ahead of time, and when I showed up to pick it up, they didn’t even have the cake I ordered. No phone call, no email, no notification—absolutely nothing. I only found out when I arrived. Extremely unprofessional and disappointing. I won’t be ordering from this location again.
Ordered a kids size and I only got one pinch of ice cream. I went back and told them that’s it’s too small and they told me kids size is only scoop like really. This is ridiculous. They remade it but they make it seem like my 4 dollars that I spent was not worth it.
Becareful ordering uber eats from here they accepted my order then called me and told me to cancel the order when i did i couldn’t get my money back. I called the store they told me they would call me back to see what they could do. They never did. I lost 17 dollars they should not accept orders that they can’t fulfill.
Horrible service. And my gift card with 35 dollars on it didn't work. And corporate
The service is good, and the ice cream is delicious; there are many flavors.
I'm very disappointed in this place. I've been a loyal customer for years. But today's service did it for me. I will not be returning to this place ever again. Let's start with 2 young ladies singing and talking over my ice cream. I even gave her (keliyah) the look to please stop, but did she No. Her and the other girl (danielle) are just talking. Rude! And disgusting, and I asked if she could mix it just 3 times because I don't like it looking baby vomit. Could be she didn't hear me. I just throw the cream away. I couldn't stomach. Because of my experience here, I will not be returning back if I could have given it negative stars. I would have, but I'm forced to give a positive 1 star to this review. Honestly, I prefer Spiked Rich way better ice cream and customer service. Let's say I won't have anyone talking over it. Again, just Nasty
Restaurantji Recommends
Ive been in customer service for quite some time in my life so I could literally can speak on this behalf the closing team for today was horrible yes I'm sorry to say it but there no reason to threat customers like this over a miscommunication the website says it closes at 10:30 I walk into the shop with my family at 9:58 and they all started screaming and arguing about the fact that it was close except for this one kid (male) that gave us a chance to come after every other girl in the front kept on arguing about the closing time I get it closing time we all want to go home but last customer happens all the time not only you lost my business and also other four people after us walked right out. Poor management and rude front line by the way I rushed because my kid wanted ice cream and he was the one with the idea to come to this cold stone ( been in the customer service industry for over 20 years) there was not need for that rudeness interaction.
Service: 1
The ice cream is served almost melted and nothing like the one in the photo. When I ask them to change it, they add too many extras to make it look the same as the one in the photo and it ends up being very cloying. If the ice cream was very cold there would be no need to add so many chocolate chips. Instead of being an ice cream it turned out to be some cloying dessert of I don't know what...!! Total disappointment.
Atmosphere: 3
Food: 1
Service: 3
Yes I should of went in person and tipped because uber eats is extra but I Dont like how I said uber eats and my name and she said we're gonna print it out then they made me wait after confronting them about my order after it said its ready on the app then saying 10 min later that they Dont have it then saying my order out load and speaks about my extra add on and said I love it after taking a picture on my phone with exactly what I wanted lake of customer service. Then on top of gave me the wrong mint cookies and cream with out the fudge On purpose so I am taking a picture this is bad customer service and there's so many people there. There trying to prove a point but my point is proven to never give them a dime. Haiti people in Florida are always treating me wrong this is not the first problem I had with someone serving me in Florida from Haiti I treat everyone fare and now I was proven not to give them a dime and tell a light skin to serve me instead of them so they can feel the shade back
Arrived close to closing and was glad the store was adhering to business hours. I worked for Cold Stone for 15 years and know the things team members are capable of at night. While our server was nice and pleasant, I found myself doing a QSCE on the store mentally and it wouldn't have passed. The cake display was missing many cakes including required ones with a handwritten sign saying not the open the freezer without assistance. The other young lady working was already breaking down the stone so it was off and half 75% defrosted. I get that pre-closing has to happen, but I almost didn't want the ice cream because she was putting the mix-in jars directly onto the stone to clean the sneezeguard. The rag she was using kept running across the stone as well which was disgusting to watch. Most of the display jars need to be refreshed as the mix-ins are quite faded. She also seemed like she didn't want to be working as she was giving a bit of attitude to the girl serving us. She then completely ignored our server after going to the back and being audibly called for assistance with something. Those types of attitudes get you sent home. Could easily be a 5-star store with adjustments. It was only our server that saved the visit.
Atmosphere: 3
Food: 3
Service: 4
Venturing into Cold Stone Creamery after a lengthy stroll was the perfect decision for a fun-filled dessert experience. As soon as I walked through the door, I was greeted with genuine enthusiasm and a warm welcome from the staff. My favorite part was definitely watching them skillfully blend in the mix-ins on the cold stone slab. I always leave impressed because they deliver me not only delicious ice cream but an unforgettable experience.
Atmosphere: 5
Food: 5
Service: 5
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