The driver didn’t give my daughter her salad. We called right away and the driver was supposed to turn around and get it to us. No one comes, so then we called and they said they’ll have one sent out. After waiting over an hour with no salad, we called back and all they have to say is “sorry, here’s a credit for the salad.” So now my daughter doesn’t have dinner. And it’s too late because she has to get to bed for soccer the following day. Don’t order delivery.
Jacob Horsley
Ordered Pizza from here for Delivery. It was wrong and was told they would take my name and number for a credit on a future order. Called tonight to find out there were no notes put on my account and was told they couldn’t honor the previous mistake. Will be sending corporate my order info and photo I took of the wrong pizza along with the negative statements overheard through the phone about it. Also the manager refused to get on the phone with me. I have no problem with someone making a mistake and then making it right but when I’m told it would be fixed then told that was a lie I cannot honor that.
Hunter Bondz
The last time I was at marcos pizza the employees were talking really loudly about there wild bedroom adventures. while there were kids in the lobby. I ordered delivery this time and they forgot every single sauce. nobody answers the phone either. been on hold for 15 minutes already.
Oshkosh, WI
#AnywhereElseForPizza
Weston Virchow
I’m making this complaint because if I was an owner of a pizza franchise, then I would want to know what my employees are doing. At 8:34, I made an online order 165344378. The estimated pick up time was 8:54 PM, so we went to the Marcos in Spanish Fork at about 9:05 PM. I went in and nobody would come up to the desk and two guys said they were off the clock. Finally, a girl came to The desk and asked if she could help. I told her that I had an online order and she asked for my name and couldn’t find it so then I gave her the order number and she then told me that it got canceled. I asked her how it could’ve got canceled because I didn’t cancel it. There was a girl sitting eating some cheese sticks at one of the tables and said that she was the one who canceled it and I asked her, why would she cancel it and she said they were behind and her tooth was hurting. When I got there, there was nobody making any pizzas and just a bunch of Teenagers messing around in the back. The girl sitting down eating her cheese bread happened to be the manager at the time. And I asked her why she would cancel somebody’s order if she knew they were going to come and pick it up. She said she didn’t have enough staff and that she just had to cancel the Order. In my opinion, you don’t just cancel someone’s order because you can’t keep up. If anything it might be a little bit later than expected, but there was no confirmation email or anything letting me know that the order was canceled. The store doesn’t close until 12 PM, so why would you cancel Orders?That is not how you do business and she just kept saying well my tooth hurt as she was eating her cheese sticks, which is very ironic as she canceled our food and she had time to fix her own. This place is very unprofessional and don’t think I will be going back. And I’m gonna share my experience with others as well to let them know of the chaos that goes on at this pizza place. if zero was an option… I would give this place zero out of five stars! What a joke! I hope someone will fix this problem. If I owned this part of the franchise, I would not want a manager like this just canceling potential revenue because she can’t keep up!!
Dawn Austin Piat
We ordered from a coupon offering a large 2-topping pizza with cheesy bread. The pizza was delivered and they took my cash, but no cheesy bread. Called the store @ 21680 Kuykendahl, they said they'd make the cheesy bread & deliver in 30 more minutes, and they'd comp the order for the mistake. An hour later, no cheesy bread. I call again. I'm told they can make the bread and wait another 30 minutes, so now I'm 2 hours into this. No offer to comp. Since I paid with cash & the driver didn't wait for the outcome of the initial phone call, I'm screwed. Told them we'd never buy pizza from them again. The individual on the phone really didn't care. Talk about poor customer service. I'm typically not one to write a review, but they deserve to have their service highlighted. Too many other options available.
Rob Rosa
Just had their pizza bowl…so good!
Shadiah Abuzannt
This place is unbelievable it's the Marco's in Jeffersontown KY the food was horrible the service was even worse I even seen one of the girls there put her hands down her pants and and scratched her a* * hole then just start making more pizza. They do not wear gloves. One of them even got smart with my son.. I mean I about lost it in this place. If you look at reviews nobody has nothing good to say at all about This place not to mention they even made my order wrong. By that time I was over it and told them just give me my money back. There was people waiting on food there that said they had been waiting over an hour Anyway steer clear from this horrible place. Never again. Worst place I have ever been in my entire life and I'm 53 years old I'm sure they will be out of buisness here real soon.
Devon Glass
the notifications related to the completion of your pizza are a lie. you are told your pizza is ready but it's not and it takes substantially longer to actually get it. even if you order ahead for a specific time you don't get it as promised. the store says there's nothing they can do about the false notifications which seems weird
Dane Edwards
Ordered a large pepperoni pizza. They are very reasonably priced and pizza is very good!
We went at lunch time and by using a coupon we got a large pizza with one topping, cost $10.69. The pizza was very hot and enjoyable, we believe without a coupon it would have cost $14.99. Small seating area inside, plenty of parking outside. Good value and tasty, yes we will be going again.
Atmosphere: 3
Food: 4
Service: 4
Janellen Smith
Tonight was the first time we ordered from Marco’s and it was very good. There was the right amount of sauce that was not too sweet and the right amount of cheese. We ordered onions and some places you can hardly find it but they had the perfect amount. I highly recommend this restaurant. It’s it NY pizza but it’s darn good.
Food: 4
Service: 4
Christina Melendez
What amazing customer service . They make you feel like family. It truly is a great definition of community! Their pizza is OVER THE TOP! Delicious !
I love the sandwiches and pizza
The driver didn’t give my daughter her salad. We called right away and the driver was supposed to turn around and get it to us. No one comes, so then we called and they said they’ll have one sent out. After waiting over an hour with no salad, we called back and all they have to say is “sorry, here’s a credit for the salad.” So now my daughter doesn’t have dinner. And it’s too late because she has to get to bed for soccer the following day. Don’t order delivery.
Ordered Pizza from here for Delivery. It was wrong and was told they would take my name and number for a credit on a future order. Called tonight to find out there were no notes put on my account and was told they couldn’t honor the previous mistake. Will be sending corporate my order info and photo I took of the wrong pizza along with the negative statements overheard through the phone about it. Also the manager refused to get on the phone with me. I have no problem with someone making a mistake and then making it right but when I’m told it would be fixed then told that was a lie I cannot honor that.
The last time I was at marcos pizza the employees were talking really loudly about there wild bedroom adventures. while there were kids in the lobby. I ordered delivery this time and they forgot every single sauce. nobody answers the phone either. been on hold for 15 minutes already. Oshkosh, WI #AnywhereElseForPizza
I’m making this complaint because if I was an owner of a pizza franchise, then I would want to know what my employees are doing. At 8:34, I made an online order 165344378. The estimated pick up time was 8:54 PM, so we went to the Marcos in Spanish Fork at about 9:05 PM. I went in and nobody would come up to the desk and two guys said they were off the clock. Finally, a girl came to The desk and asked if she could help. I told her that I had an online order and she asked for my name and couldn’t find it so then I gave her the order number and she then told me that it got canceled. I asked her how it could’ve got canceled because I didn’t cancel it. There was a girl sitting eating some cheese sticks at one of the tables and said that she was the one who canceled it and I asked her, why would she cancel it and she said they were behind and her tooth was hurting. When I got there, there was nobody making any pizzas and just a bunch of Teenagers messing around in the back. The girl sitting down eating her cheese bread happened to be the manager at the time. And I asked her why she would cancel somebody’s order if she knew they were going to come and pick it up. She said she didn’t have enough staff and that she just had to cancel the Order. In my opinion, you don’t just cancel someone’s order because you can’t keep up. If anything it might be a little bit later than expected, but there was no confirmation email or anything letting me know that the order was canceled. The store doesn’t close until 12 PM, so why would you cancel Orders?That is not how you do business and she just kept saying well my tooth hurt as she was eating her cheese sticks, which is very ironic as she canceled our food and she had time to fix her own. This place is very unprofessional and don’t think I will be going back. And I’m gonna share my experience with others as well to let them know of the chaos that goes on at this pizza place. if zero was an option… I would give this place zero out of five stars! What a joke! I hope someone will fix this problem. If I owned this part of the franchise, I would not want a manager like this just canceling potential revenue because she can’t keep up!!
We ordered from a coupon offering a large 2-topping pizza with cheesy bread. The pizza was delivered and they took my cash, but no cheesy bread. Called the store @ 21680 Kuykendahl, they said they'd make the cheesy bread & deliver in 30 more minutes, and they'd comp the order for the mistake. An hour later, no cheesy bread. I call again. I'm told they can make the bread and wait another 30 minutes, so now I'm 2 hours into this. No offer to comp. Since I paid with cash & the driver didn't wait for the outcome of the initial phone call, I'm screwed. Told them we'd never buy pizza from them again. The individual on the phone really didn't care. Talk about poor customer service. I'm typically not one to write a review, but they deserve to have their service highlighted. Too many other options available.
Just had their pizza bowl…so good!
This place is unbelievable it's the Marco's in Jeffersontown KY the food was horrible the service was even worse I even seen one of the girls there put her hands down her pants and and scratched her a* * hole then just start making more pizza. They do not wear gloves. One of them even got smart with my son.. I mean I about lost it in this place. If you look at reviews nobody has nothing good to say at all about This place not to mention they even made my order wrong. By that time I was over it and told them just give me my money back. There was people waiting on food there that said they had been waiting over an hour Anyway steer clear from this horrible place. Never again. Worst place I have ever been in my entire life and I'm 53 years old I'm sure they will be out of buisness here real soon.
the notifications related to the completion of your pizza are a lie. you are told your pizza is ready but it's not and it takes substantially longer to actually get it. even if you order ahead for a specific time you don't get it as promised. the store says there's nothing they can do about the false notifications which seems weird
Ordered a large pepperoni pizza. They are very reasonably priced and pizza is very good!
Restaurantji Recommends
Always exceeds expectations
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Magnifico
Nice and clean environment
Atmosphere: 5
Food: 5
Service: 5
We went at lunch time and by using a coupon we got a large pizza with one topping, cost $10.69. The pizza was very hot and enjoyable, we believe without a coupon it would have cost $14.99.
Small seating area inside, plenty of parking outside.
Good value and tasty, yes we will be going again.
Atmosphere: 3
Food: 4
Service: 4
Tonight was the first time we ordered from Marco’s and it was very good. There was the right amount of sauce that was not too sweet and the right amount of cheese. We ordered onions and some places you can hardly find it but they had the perfect amount. I highly recommend this restaurant. It’s it NY pizza but it’s darn good.
Food: 4
Service: 4
What amazing customer service . They make you feel like family. It truly is a great definition of community!
Their pizza is OVER THE TOP! Delicious !
Atmosphere: 5
Food: 5
Service: 5
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