I had a pick up order. I walked in and told the lady my name. She walked around three or four times then stated my order was not ready. I asked her, what’s my name? And, she didn’t know. Turns out, my order was sitting there the whole time. She laughed as she handed it to me. The worst customer service I’ve ever experienced.
MEL VILLE
The app update sucks. We can no longer take advantage of the rewards system for food. Your employees refused to take my app code for me to use my rewards to the point that they refused to take my order after telling me that I couldn’t use my app in the drive-through and to come inside where they completely ignored me for five minutes as the only person in the store and nobody was in the drive-through terrible service. The food is terrible. Your employees are terrible figure out what is going on with this app, it sucks.
Atmosphere: 1
Food: 1
Service: 1
Kim
The worst Pollo tropical I’ve ever been to the food have no taste The black beans will give you high blood pressure. They’re so salty. The rice needed to be cooked longer. Management is so rude and disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Tropichop with Hard Stale Brown Rice
Saul Frances
This is the third time I've ordered from the app and the food isn't ready. Drive thru was empty this time they told me to go around and it will be ready in 5 min. Went inside to wait instead and it's been longer than 5 min. I arrived after my promised time for when my order will be ready and they are taking drive thru and over the counter orders as priority. Long story short don't order on the app if you are ordering from this location. It is now 2:22 I am still waiting. There is another person here also waiting for pick up order. They were here before me. Incredible meanwhile people who just went through drive through and over the counter already have there food.
Went to pollo on on North Sate Roa 7 , 10069, Saturday, October 19th, 2024. A lady came in with a torn up bag, with her food she purchased. She gave it to a server, and said her order was wrong. The server opened the container, looked in it, and gave it to the cook. He then took the chicken breast from the container, put it back on the grill, and gave the woman the dark meat she requested, in the same container, and bag. I said to the cook, why did you take the chicken, the woman took home and brought back, and put it on the grill to serve someone else? I said it's against the sanitary code, and you now exposed everyone that comes in contact with the food, and container. The cook ignored me. The server kept looking at the cook. I asked for the supervisor, and the cook came over to me. I explained my concerns, he said, " I didn't know the customer left the restaurant" I said, even, if she had sat down, and touched the food, you should have tossed it. The same lady, also said, " you knew I took it home, so did the server, and I was also wondering why you put it back on the grill". The cook, said his name is Johnathan. He was argumentative, hostile, and offered no apologies. I would NEVER go back to Pollo tropical. My mind now wonders about their sanitary practices, or lack thereof.
Kalledra Wilson
I had a great experience at this location today, Oshin who prepared my food was awesome she was nice and she made me feel welcomed. For now on when I come to the this location I hope Oshin will be preparing my food again. Thank you Oshin for having a great spirit, we need more people like you especially at this location.
Food: 5
Service: 5
Tiffany Gutierrez
Their food was on point no complaint here
Atmosphere: 4
Food: 4
Service: 4
Charles Mears
Chicken is always dry same with rice i changed my review cause they took the time to answer me back I would definitely go back again ....
Always busy so the food is always fresh! Staff is efficient!
Slow as hell
Chicken was good but the sauce game was weak.
I only get take out. But a family rotisserie meal, feeds my pup and I all weekend, when I indulge.
Food: 4
Service: 3
The worker outside never say hello or thank you for my service.
Food: 1
Service: 1
Yes just Yes. A South Florida treat. Great food every time. I get the 1/2 chicken yellow rice and black beans, amazing....!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Sandwich, Whole Chicken with 4 Rolls, Fried Plantains, Cuban Sandwich, Rotisserie Chicken, Fried Yuca
I had a pick up order. I walked in and told the lady my name. She walked around three or four times then stated my order was not ready. I asked her, what’s my name? And, she didn’t know. Turns out, my order was sitting there the whole time. She laughed as she handed it to me. The worst customer service I’ve ever experienced.
The app update sucks. We can no longer take advantage of the rewards system for food. Your employees refused to take my app code for me to use my rewards to the point that they refused to take my order after telling me that I couldn’t use my app in the drive-through and to come inside where they completely ignored me for five minutes as the only person in the store and nobody was in the drive-through terrible service. The food is terrible. Your employees are terrible figure out what is going on with this app, it sucks.
Atmosphere: 1
Food: 1
Service: 1
The worst Pollo tropical I’ve ever been to the food have no taste The black beans will give you high blood pressure. They’re so salty. The rice needed to be cooked longer. Management is so rude and disrespectful.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Tropichop with Hard Stale Brown Rice
This is the third time I've ordered from the app and the food isn't ready. Drive thru was empty this time they told me to go around and it will be ready in 5 min. Went inside to wait instead and it's been longer than 5 min. I arrived after my promised time for when my order will be ready and they are taking drive thru and over the counter orders as priority. Long story short don't order on the app if you are ordering from this location. It is now 2:22 I am still waiting. There is another person here also waiting for pick up order. They were here before me. Incredible meanwhile people who just went through drive through and over the counter already have there food.
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Very Riko, really very good attention
Atmosphere: 4
Food: 5
Service: 5
Went to pollo on on North Sate Roa 7 , 10069, Saturday, October 19th, 2024. A lady came in with a torn up bag, with her food she purchased. She gave it to a server, and said her order was wrong. The server opened the container, looked in it, and gave it to the cook. He then took the chicken breast from the container, put it back on the grill, and gave the woman the dark meat she requested, in the same container, and bag.
I said to the cook, why did you take the chicken, the woman took home and brought back, and put it on the grill to serve someone else? I said it's against the sanitary code, and you now exposed everyone that comes in contact with the food, and container. The cook ignored me. The server kept looking at the cook.
I asked for the supervisor, and the cook came over to me. I explained my concerns, he said, " I didn't know the customer left the restaurant" I said, even, if she had sat down, and touched the food, you should have tossed it. The same lady, also said, " you knew I took it home, so did the server, and I was also wondering why you put it back on the grill". The cook, said his name is Johnathan. He was argumentative, hostile, and offered no apologies.
I would NEVER go back to Pollo tropical. My mind now wonders about their sanitary practices, or lack thereof.
I had a great experience at this location today, Oshin who prepared my food was awesome she was nice and she made me feel welcomed. For now on when I come to the this location I hope Oshin will be preparing my food again. Thank you Oshin for having a great spirit, we need more people like you especially at this location.
Food: 5
Service: 5
Their food was on point no complaint here
Atmosphere: 4
Food: 4
Service: 4
Chicken is always dry same with rice i changed my review cause they took the time to answer me back I would definitely go back again ....
Atmosphere: 3
Food: 3
Service: 3
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