Jayden was the best he had a amazing attitude and the smoothie was superb
Atmosphere: 5
Food: 5
Service: 5
Big Boost
Jayden was a great employee he has a great personality it was superb I love da energy and I will come back for more smoothies this is now my new spot 👌🏽💪🏾💯
Atmosphere: 5
Food: 5
Service: 5
im
jayden helped me pick a smoothie when i didn’t know what to get and was super kind
Atmosphere: 5
Food: 5
Service: 5
Ashlie Wolfe
Store runs with one person at a time. It takes 20 minutes to get a smoothie. There is no sense of urgency. It takes longer to get a smoothie at smoothie king than an appetizer at a restaurant.
Food: 3
Service: 1
Jay Martinez
Women working was cranking out smoothies at an efficiency I had never seen before
Atmosphere: 5
Food: 5
Service: 5
Random
I’ve been to this Smoothie King location several times, and unfortunately, my experiences have been consistently frustrating. From the moment you walk in, it feels chaotic and poorly maintained. Tables and counters are often sticky, trash cans overflow, and general upkeep seems neglected. The store does not feel welcoming, and it’s hard to enjoy a visit under these conditions.
What stands out most is the management—or lack thereof. Employees often appear unsure of their duties, orders are handled inconsistently, and mistakes happen repeatedly. There doesn’t seem to be any clear training or oversight to help staff do their jobs properly. Management seems disengaged, and there’s little accountability for how the store operates day-to-day. This lack of leadership trickles down to both employees and customers, creating an overall disorganized and inefficient environment.
Customer service is heavily impacted by these management failures. Staff often appear distracted, inattentive, or unprepared to handle basic requests. Simple orders can take far longer than expected, and miscommunications between employees are common. It feels like there is no system in place to correct problems as they happen, leaving customers to deal with the consequences.
Staffing decisions also seem questionable. It’s noticeable that employees who are less engaged or less reliable often receive priority, while those who try to take initiative or work harder are overlooked. This inconsistent scheduling creates tension, lowers morale, and contributes directly to the poor customer experience.
The overall atmosphere of the store suffers because of management’s approach. On several visits, the environment felt chaotic, uncomfortable, and at times unpleasant to be in. Combined with noticeable cleanliness issues and sometimes strong odors in the store, it’s clear that management has not prioritized creating a welcoming and professional space.
In short, the main issue here isn’t the employees themselves, but the management. Without proper leadership, accountability, and investment in training and organization, the store struggles to provide even a basic level of service or cleanliness. For anyone hoping for a reliable, pleasant experience at Smoothie King, I would not recommend this location. Management needs to take these concerns seriously if they hope to improve both employee performance and the overall customer experience.
Atmosphere: 1
Food: 1
Service: 1
Kylin Nelson
Brook was amazing !
Atmosphere: 5
Food: 5
Service: 5
Maria R
Awful attitude from a teenager on the phone the entire time they were taking our order.
Atmosphere: 1
Food: 3
Service: 1
Corey Thomas
Whoever working today 08/11/2025 he is very unprofessional dnt greet customer bad service, seems angry. Won't recommend. Hire good energy people
Atmosphere: 1
Service: 1
Billy jara
So unfortunately not all smoothie kings are the same.. i usually go out of my way to the smoothie king one town over because this location has terrible service, its usually just one person doing everything, i try not to leave bad reviews as it might be a one time thing, but every time i walk into his location something goes wrong. Today I walked in and same thing just one person, but on top of that this kid was doing everything with one hand because he was too busy talking on his phone on speaker, the gossip was obviously more important than doing his job. Didn’t even order this time, just walked out and I’m now heading to the smoothie king on University Drive. Great store, horrible service. Management really needs to step up here.
So I’m here at this smoothie King store number 815. Great girl. Hard worker. Very helpful kind and diligent but it’s so unfortunate the manager or management company don’t know how to manage. If you go to this smoothie king expect to wait a very long time due to a lack of employees. One person doing everything. Lol. Don’t be surprise that one day you come in they will have an AI robot doing all the work and the sense of human connection is gone. Yeah right this place will be out of business then😂.Definitely not coming here again..Bathroom is also not clean. Stains of Urine under the seat. This is what happens when you have one person doing all the work. Yes she’s constantly working and you’re getting your moneys worth but all your customers in the store are waiting…Don’t worry this is going to change watch…what makes this situation even worst is the people who are actually on site giving there money is not getting served people are just coming in and picking up there order… that’s crazy. It’s obvious they need a second person. If they don’t have a second employee the manager needs to bring his or her self out to help.
1906 Phenom
Do they answer the phone!?!?!?! I've been calling and calling. The phone just rings and rings. And then.. service... What service. Don't treat me as if I'm bothering you at your job!! And then the smoothie was terrible..... Save yourself the experience and expense. Just got to a different location. This one is destroying the smoothie king brand.
Jayden was the best he had a amazing attitude and the smoothie was superb
Atmosphere: 5
Food: 5
Service: 5
Jayden was a great employee he has a great personality it was superb I love da energy and I will come back for more smoothies this is now my new spot 👌🏽💪🏾💯
Atmosphere: 5
Food: 5
Service: 5
jayden helped me pick a smoothie when i didn’t know what to get and was super kind
Atmosphere: 5
Food: 5
Service: 5
Store runs with one person at a time. It takes 20 minutes to get a smoothie. There is no sense of urgency. It takes longer to get a smoothie at smoothie king than an appetizer at a restaurant.
Food: 3
Service: 1
Women working was cranking out smoothies at an efficiency I had never seen before
Atmosphere: 5
Food: 5
Service: 5
I’ve been to this Smoothie King location several times, and unfortunately, my experiences have been consistently frustrating. From the moment you walk in, it feels chaotic and poorly maintained. Tables and counters are often sticky, trash cans overflow, and general upkeep seems neglected. The store does not feel welcoming, and it’s hard to enjoy a visit under these conditions.
What stands out most is the management—or lack thereof. Employees often appear unsure of their duties, orders are handled inconsistently, and mistakes happen repeatedly. There doesn’t seem to be any clear training or oversight to help staff do their jobs properly. Management seems disengaged, and there’s little accountability for how the store operates day-to-day. This lack of leadership trickles down to both employees and customers, creating an overall disorganized and inefficient environment.
Customer service is heavily impacted by these management failures. Staff often appear distracted, inattentive, or unprepared to handle basic requests. Simple orders can take far longer than expected, and miscommunications between employees are common. It feels like there is no system in place to correct problems as they happen, leaving customers to deal with the consequences.
Staffing decisions also seem questionable. It’s noticeable that employees who are less engaged or less reliable often receive priority, while those who try to take initiative or work harder are overlooked. This inconsistent scheduling creates tension, lowers morale, and contributes directly to the poor customer experience.
The overall atmosphere of the store suffers because of management’s approach. On several visits, the environment felt chaotic, uncomfortable, and at times unpleasant to be in. Combined with noticeable cleanliness issues and sometimes strong odors in the store, it’s clear that management has not prioritized creating a welcoming and professional space.
In short, the main issue here isn’t the employees themselves, but the management. Without proper leadership, accountability, and investment in training and organization, the store struggles to provide even a basic level of service or cleanliness. For anyone hoping for a reliable, pleasant experience at Smoothie King, I would not recommend this location. Management needs to take these concerns seriously if they hope to improve both employee performance and the overall customer experience.
Atmosphere: 1
Food: 1
Service: 1
Brook was amazing !
Atmosphere: 5
Food: 5
Service: 5
Awful attitude from a teenager on the phone the entire time they were taking our order.
Atmosphere: 1
Food: 3
Service: 1
Whoever working today 08/11/2025 he is very unprofessional dnt greet customer bad service, seems angry. Won't recommend. Hire good energy people
Atmosphere: 1
Service: 1
So unfortunately not all smoothie kings are the same.. i usually go out of my way to the smoothie king one town over because this location has terrible service, its usually just one person doing everything, i try not to leave bad reviews as it might be a one time thing, but every time i walk into his location something goes wrong. Today I walked in and same thing just one person, but on top of that this kid was doing everything with one hand because he was too busy talking on his phone on speaker, the gossip was obviously more important than doing his job. Didn’t even order this time, just walked out and I’m now heading to the smoothie king on University Drive. Great store, horrible service. Management really needs to step up here.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Great staff very friendly!
Atmosphere: 5
Food: 5
Service: 5
Great service good smoothies and bowls
Atmosphere: 5
Food: 5
Service: 5
great smoothies, helpful staff and easy parking
Atmosphere: 5
Food: 5
Service: 5
So I’m here at this smoothie King store number 815. Great girl. Hard worker. Very helpful kind and diligent but it’s so unfortunate the manager or management company don’t know how to manage. If you go to this smoothie king expect to wait a very long time due to a lack of employees. One person doing everything. Lol. Don’t be surprise that one day you come in they will have an AI robot doing all the work and the sense of human connection is gone. Yeah right this place will be out of business then😂.Definitely not coming here again..Bathroom is also not clean. Stains of Urine under the seat. This is what happens when you have one person doing all the work. Yes she’s constantly working and you’re getting your moneys worth but all your customers in the store are waiting…Don’t worry this is going to change watch…what makes this situation even worst is the people who are actually on site giving there money is not getting served people are just coming in and picking up there order… that’s crazy. It’s obvious they need a second person. If they don’t have a second employee the manager needs to bring his or her self out to help.
Do they answer the phone!?!?!?! I've been calling and calling. The phone just rings and rings. And then.. service... What service. Don't treat me as if I'm bothering you at your job!! And then the smoothie was terrible..... Save yourself the experience and expense. Just got to a different location. This one is destroying the smoothie king brand.
Atmosphere: 2
Food: 2
Service: 1
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