Been a loyal Starbucks customer since 2008. This morning was the first time I’ve been disappointed. My tall blonde roast w/cream was ice cold. I was already home when I discovered this. It was only 8am when I received order. My drink should not have been cold.
Service: 5
Angelica Guardia
Every time I go, line isn't even super long, but service is SLOW. Today my coffee was spilling out of the cup/lid. It got all over my lap. Cashier "wiped", gave back and more spilled. He finally made another drink. Food was also cold. Definitely check everything before leaving and don't take any drink if Cashier looks unsure about it.
Atmosphere: 2
Food: 1
Service: 1
Dawn Huston
My favorite Starbucks to hit when visiting Ponte Vedra! The staff are exceptionally friendly and if you aren't smiling and happy when you leave then you are just a grinch. I have been here multiple times and it's always great! Keep hiring girls like this they are perfect!
Atmosphere: 5
Food: 5
Service: 5
Josie
Can’t get drive thru orders right 70% of the time, when the drive thru is actually working. Jax Beach is much better.
Atmosphere: 1
Food: 1
Service: 1
kathryn webber
Love this location! The barista we usually see, Kat, is so cute and always gets our drinks perfect. Always a pleasure!
Eileen Page
They are *always* (supposedly) out of something; apparently their manager can’t get ordering down. Various machines are sporadically “broken” as is, somehow, the drive thru.
Atmosphere: 2
Food: 1
Service: 1
sarena SH
I just stopped in to pick up my order, but the were nice and pleasant. I have never been to a Starbucks that didn't have nice, energetic servers. Always quick and convenient service.
Atmosphere: 4
Service: 4
Avraham BenAvraham
Wonderful team of people. Great customer service. And of course the best coffee.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth S
Only drive-through is open on Sunday.
Atmosphere: 2
Food: 2
Service: 2
Broke -To-Bits-
Foods and drinks arnt the issue here. I shouldn’t wait and wait and wait to be told mobile orders arnt active. My co worker placed an order and I sat there waiting 15 minutes to be told they never got a ticket for it and their mobile orders were deactivated. I understand being understaffed but notify your customers of such problem so these inconveniences don’t happen.
Dean’s customer service is the best I have ever experienced! He took care of a sweet group of children heading to school this morning! Thank Dean we will be back!
Atmosphere: 5
Food: 5
Service: 5
Carol Rhodes
Awesome coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
victoria rohrback
The drink quality was amazing. I went in Sunday through the drive in but the manager has no idea what he’s doing. He says he’s understaffed but don’t make that my problem. It was entirely hectic and even when I come in the manager is running around not doing anything. He makes excuses but every other Starbucks I’ve gone to is very orderly and runs well. The baristas are amazing I love them and I feel so bad with how overwhelmed they look with the manager there who does absolutely nothing to help.
Atmosphere: 1
Food: 1
Service: 1
Brynne Styles
Why cant you order ahead :( that said, they messed up my order multiple times. (doesnt matter if you order ahead or in person)
Atmosphere: 3
Food: 1
Service: 1
Bananas In pajamas
Starbucks in general has gone down hill and this location is no exception. $8 for a subpar latte and then the ask for a tip even in drive through. Then the silent stare if you don’t tip. Get an nespresso machine and save yourself the hassle.
Been a loyal Starbucks customer since 2008. This morning was the first time I’ve been disappointed. My tall blonde roast w/cream was ice cold. I was already home when I discovered this. It was only 8am when I received order. My drink should not have been cold.
Service: 5
Every time I go, line isn't even super long, but service is SLOW. Today my coffee was spilling out of the cup/lid. It got all over my lap. Cashier "wiped", gave back and more spilled. He finally made another drink. Food was also cold. Definitely check everything before leaving and don't take any drink if Cashier looks unsure about it.
Atmosphere: 2
Food: 1
Service: 1
My favorite Starbucks to hit when visiting Ponte Vedra! The staff are exceptionally friendly and if you aren't smiling and happy when you leave then you are just a grinch. I have been here multiple times and it's always great! Keep hiring girls like this they are perfect!
Atmosphere: 5
Food: 5
Service: 5
Can’t get drive thru orders right 70% of the time, when the drive thru is actually working. Jax Beach is much better.
Atmosphere: 1
Food: 1
Service: 1
Love this location! The barista we usually see, Kat, is so cute and always gets our drinks perfect. Always a pleasure!
They are *always* (supposedly) out of something; apparently their manager can’t get ordering down. Various machines are sporadically “broken” as is, somehow, the drive thru.
Atmosphere: 2
Food: 1
Service: 1
I just stopped in to pick up my order, but the were nice and pleasant. I have never been to a Starbucks that didn't have nice, energetic servers. Always quick and convenient service.
Atmosphere: 4
Service: 4
Wonderful team of people. Great customer service. And of course the best coffee.
Atmosphere: 5
Food: 5
Service: 5
Only drive-through is open on Sunday.
Atmosphere: 2
Food: 2
Service: 2
Foods and drinks arnt the issue here. I shouldn’t wait and wait and wait to be told mobile orders arnt active. My co worker placed an order and I sat there waiting 15 minutes to be told they never got a ticket for it and their mobile orders were deactivated. I understand being understaffed but notify your customers of such problem so these inconveniences don’t happen.
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
Dean’s customer service is the best I have ever experienced! He took care of a sweet group of children heading to school this morning! Thank Dean we will be back!
Atmosphere: 5
Food: 5
Service: 5
Awesome coffee
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Frappuccino
The drink quality was amazing. I went in Sunday through the drive in but the manager has no idea what he’s doing. He says he’s understaffed but don’t make that my problem. It was entirely hectic and even when I come in the manager is running around not doing anything. He makes excuses but every other Starbucks I’ve gone to is very orderly and runs well. The baristas are amazing I love them and I feel so bad with how overwhelmed they look with the manager there who does absolutely nothing to help.
Atmosphere: 1
Food: 1
Service: 1
Why cant you order ahead :( that said, they messed up my order multiple times. (doesnt matter if you order ahead or in person)
Atmosphere: 3
Food: 1
Service: 1
Starbucks in general has gone down hill and this location is no exception. $8 for a subpar latte and then the ask for a tip even in drive through. Then the silent stare if you don’t tip. Get an nespresso machine and save yourself the hassle.
Atmosphere: 2
Food: 2
Service: 2
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