Things started out well with Amy, @ check in. Professional and worked us into a great room with an excellent view. Breakfast, as with all residence properties, was outstanding. Good location. We've stayed at all the Marriott locations in Daytona, with this our 1st stay at this location. We will do so again. Compliments to the GM for a well trained staff and maintained property.
annettel108
I would like to commend Promise who works overnights. I would give her a 5 out of 5. And I thank management for training a good agent. I initially was given room 316, but requested to move to another room, because the noise from the tides. I was then transferred to room 708, but because the room type was not the same, I requested to go back to Room 316. However, the person who did my transfer forgot to assign me back to 316, so my keys didn’t work. Promise requested that another staff member verify that 708 was not occupied and she verified that 316 was not occupied, so I was able to return to 316. Promise really performed her duties in a manner that lessen the stress I was having. The only issue, I experienced is that I was not aware I was being charged $15 a day for parking until I checked out.
maureenm10723
We had a great stay! John and Giovanni helped us at check in and John was kind enough to give us a room in the location we requested! The rooms were spacious and very clean! The staff was extremely friendly. I would highly recommend this hotel.
easye888
Took my family to this Residence Inn Daytona Beach Oceanfront hotel for Labor Day weekend, because it looked nice on website. My two biggest complaints with this hotel were 1) badly needs to be updated/renovated, as rooms are rundown, dirty, stained & outdated. 2) security at the hotel is non-existent. We paid $400/night for an oceanfront room, and watched numerous non-hotel guests pull into the hotel parking lot early every morning, unload all of their beach gear, walk right into the hotel pool area, take up nearly ALL of the tables, pool chairs, and umbrellas. And not a word from any of the staff. These free-loaders made it impossible for the actual paying customers, to enjoy the amenities, as there was no room left around the pool area, no tables, and no chairs for them to use. The hotel could avoid all of this, by simply installing a card reader at all of the exterior access locations. When we mentioned this to the hotel manager, he said the public is allowed access. CLEARLY, even the manager is clueless...or simply doesn't care one bit about the comfort & security of Marriott's guests. Okay, I've gone on too long. Please, do yourself a favor, and spend your money at a better hotel...at least until Marriott gets their head out of their behind, fires the current management...and makes some renovations. Hyatt is less than a block away...and better deal for your money.
Jsv54
I could overlook the paint peeling from the balcony railings and litter strewn around the perimeter of the parking lot, but not the service. The front desk staff is surly. The clerks on duty when we checked in. They did not greet us nor did they inform us of the breakfast time, a standard practice at all the other breakfast included Marriott properties we stayed at. And they did not properly program our key cards; I had to wait outside our assigned room with our luggage while my husband returned to the lobby to get cards that worked. Pool towels were distributed at the front desk. The clerk on duty was not pleased that we had the audacity to interrupt her lunch. Yes, she was eating lunch at the front desk while reluctantly serving guests. Our elite status with Marriott provides us with the option for a late check out on request. This property does not provide any elite status perks. There is a makeshift sign at the pool that instructs guests to return used pool towels to the front desk. Never mind that the front desk staff was not pleasant when we returned our wet towels (here I will cut them some slack), most guests either did not notice the sign or ignored it. The pool deck and furniture was strewn with used towels. You would think that the hotel management would catch on and provide a bin in which guests may place their towels. Or at least position the sign demanding returning the towels to the front desk so it faces guests as they enter the pool area, not as they leave. I understand that hotels are trying to be environmentally responsible by replacing "single serve" bath gel, shampoo, and conditioners with wall dispensers. But in our room in this hotel, the bath gel dispenser was empty, the pump on the conditioner wouldn't pump, and the shampoo dispenser was lying on the shower floor. The shower was improperly caulked and in the places where the caulk was intact It is best to forgo the free breakfast and go to the Waffle House across the street. Food that should be hot is lukewarm at temperatures below safe food handling standards and food that should be chilled aren't. Two of the $9.99 dollar store toasters were broken, and I did not see any attendant to clean the tables between guests. I recommend that you consider staying at one of Marriott's lesser brands when in Daytona. At least most of those brands have self serve waffle makers at their breakfast buffet. But avoid this prop
Cosmopolitan706400
We came here 2 years ago and really enjoyed our stay, the hotel views from the room and the not so crowded beach front. We booked this hotel again this year for one reason: Yuri. We love the friend we’ve made at the bar, he’s very welcoming, makes the best drinks and just a happy familiar face to see when we get back from dinner or grabbing a drink inbetween some beach time. Truly the hotels hidden gem, make sure to try one of his margaritas!
sth0rnt0n
The hotel itself is nice. It's in a good location. However, my experience this trip has put a damper on our stay. Being a Titanium Elite means nothing to this hotel. I texted with them at 11 am on the day of check in and asked if it was possible for a 2:00 check in. She said they were running behind on cleaning rooms but would try. When I arrived at 2:00 and subsequently checked with them again at 3:00 and then again at 3:35, I was told that it was not ready. At 4:00 checkin time, it was not ready, resulting in my request to speak to the manager, Robert. He continued the excuse of his staff being behind. At 4:20, we were told we could finally get into our room. I understand being short staffed and running behind. But it would seem to me, someone who has Titanium status, who has stayed for decades with Marriott, would be given some consideration in being insured the room was ready... even if an early check in was impossible. But then again, Titanium status at Marriott Corporate means nothing. I can understand why fellow Elite members are going elsewhere. The Suite Night awards, for example, are a joke. The request is so frequently rejected, I no longer even try. I no longer consider myself loyal to Marriott and will retain Titanium status only because I am lifetime Titanium. If you are Elite status, you know what I mean. If you aren't, it's no longer worth achieving. Marriott aka Bonvoy has ruined its Elite Guest program.
pamperedPennsylvania
I have not been greated or not greated ever. The front desk people make us feel we were interrupting them. No thanks for being an elite member not even an acknowledgement we were there for about 10 minutes. Every day we passed by the front desk and not a smile or good morning.., , nothing. When I tried to leave a review on Marriott website it said you can only leave a review if you are invited to do so.
BWPhotoGirl
Here now. Bonvoy Titanium elite. Not so good: It is unclean and rundown. It was very nice the last time we stayed. Still heavily damaged on beach acces area and the pool is filled with orange sand and dirt. Shower does not drain. The sofa cushions are badly hand-stitched where previously ripped and are all stained and threadbare in places. Base of lamp is covered in rust. Doors /handles are dirty. Good: The woman who was working in the bar today was wonderful! Very friendly and helpful! A gem! Also, one of the hospitality crew on our floor today assisted us with need for towels and TP. She was very pleasant and appreciated her help!
Fearless61018786929
Staying here for JeepBeach and had a rainy afternoon. Headed to the bar for food and cocktails for lunch. Had a really great lemon drop martini by the super friendly and talented Yuri. Fresh squeezed which is hard to find these days in Daytona Beach. Delicious choice! Highly recommend! Great customer service from Yuri! Ordered a couple of burgers and fries to go. Yuri went to go check on them when they were taking a bit. Made sure that we got everything! Great experience, highly recommend.
Really nice property. Staff very attentive. The bartender Yuri was outstanding. He really knew how to make a classic.martini, a dying art these days. Very professional service. So we thoroughly enjoyed the bar a lot!
BB4th
We stay at this hotel every year for the Daytona 500. It's nice because it's south of Daytona beach so away from all of the crowds. The Asst GM Giovanni helped me with our reservation and I changed it several times and he was patient, courteous and responsive. He was able to get us on a higher floor which was so appreciated. The day of our arrival the Marriott app wasn't showing the right day so I called early that morning and Mary helped figure it out and made sure I was checked in correctly....she took a lot of time. Meanwhile Giovanni had answered my email also on his day off....very dedicated. The guy on nights was also friendly as well as Robin. The room is magnificent...we had two queen suite Oceanfront which has so much room and two huge balconies. The views are amazing and you can see the beach from the side too. The breakfast is the best of any Marriott. The hotel is clean and housekeeping responds promptly to any request. I also really enjoyed Sheila at the bar and grill and enjoyed the food and drinks. The hotel is pet friendly and while the beach isn't pet friendly people take their dogs to the many little tree patches throughout the parking lot. These are the reasons we come back every year. It's our absolute favorite Marriott thanks to Giovanni and the staff.
BuckeyeBeachBum
Front desk reception was not friendly for a gold elite member. Room was OK, but worst b athroom of any decent motel. Could not sit properly on toilet because off positioning of paper holder. Had to stand under shower to turn on. Pool deck and pool not abailable due to Ian, but now allowance made in room price. Free breakfast was adequate at best.
M6325CVelizabethm
We stopped here to get a night on the beach as we made the move from Dallas to West Palm Beach. Highlights included being pet friendly (but no apparent place to take the dog to the bathroom and I was literally “shooed” off the grass at the adjacent hotel), beach front (but no actual access because hurricanes ripped the sea walls apart and it wasn’t safe), the included breakfast (SO GOOD! Literally all the things you’ve ever had at any hotel breakfast and then some), and YURI (he’s mentioned in a lot of reviews for a reason! Awesome dude and so helpful and friendly!). We ordered the wings and burger w/ fries (we were warned against the quesadilla and nachos) and everything we ordered was delicious! Yuri was also flexible and creative in creating a new drink for me based on the ingredients I labeled! He definitely made the stay better! “Average” rating instead of “very good” bc of the state of the hotel- maybe it’s bc we had a “pet friendly” room, but it definitely felt dilapidated and with several layers of paint and just general sloppiness with refurbishing/updates.
Will Esquivel
I want to express my sincere appreciation and thank you to Nina for her exceptional service. She really went out of her way to make sure I got what I wanted. She exceeded my expectations. I ordered a birthday cake for my mom and it literally looked like a wedding cake. It was amazing. She even hand delivered the cake herself. Outstanding! Thank you Nina! I am blessed to have found your bakery. I will be ordering my cakes from Sweet 4 Me from now on.
Things started out well with Amy, @ check in. Professional and worked us into a great room with an excellent view. Breakfast, as with all residence properties, was outstanding. Good location. We've stayed at all the Marriott locations in Daytona, with this our 1st stay at this location. We will do so again. Compliments to the GM for a well trained staff and maintained property.
I would like to commend Promise who works overnights. I would give her a 5 out of 5. And I thank management for training a good agent. I initially was given room 316, but requested to move to another room, because the noise from the tides. I was then transferred to room 708, but because the room type was not the same, I requested to go back to Room 316. However, the person who did my transfer forgot to assign me back to 316, so my keys didn’t work. Promise requested that another staff member verify that 708 was not occupied and she verified that 316 was not occupied, so I was able to return to 316. Promise really performed her duties in a manner that lessen the stress I was having. The only issue, I experienced is that I was not aware I was being charged $15 a day for parking until I checked out.
We had a great stay! John and Giovanni helped us at check in and John was kind enough to give us a room in the location we requested! The rooms were spacious and very clean! The staff was extremely friendly. I would highly recommend this hotel.
Took my family to this Residence Inn Daytona Beach Oceanfront hotel for Labor Day weekend, because it looked nice on website. My two biggest complaints with this hotel were 1) badly needs to be updated/renovated, as rooms are rundown, dirty, stained & outdated. 2) security at the hotel is non-existent. We paid $400/night for an oceanfront room, and watched numerous non-hotel guests pull into the hotel parking lot early every morning, unload all of their beach gear, walk right into the hotel pool area, take up nearly ALL of the tables, pool chairs, and umbrellas. And not a word from any of the staff. These free-loaders made it impossible for the actual paying customers, to enjoy the amenities, as there was no room left around the pool area, no tables, and no chairs for them to use. The hotel could avoid all of this, by simply installing a card reader at all of the exterior access locations. When we mentioned this to the hotel manager, he said the public is allowed access. CLEARLY, even the manager is clueless...or simply doesn't care one bit about the comfort & security of Marriott's guests. Okay, I've gone on too long. Please, do yourself a favor, and spend your money at a better hotel...at least until Marriott gets their head out of their behind, fires the current management...and makes some renovations. Hyatt is less than a block away...and better deal for your money.
I could overlook the paint peeling from the balcony railings and litter strewn around the perimeter of the parking lot, but not the service. The front desk staff is surly. The clerks on duty when we checked in. They did not greet us nor did they inform us of the breakfast time, a standard practice at all the other breakfast included Marriott properties we stayed at. And they did not properly program our key cards; I had to wait outside our assigned room with our luggage while my husband returned to the lobby to get cards that worked. Pool towels were distributed at the front desk. The clerk on duty was not pleased that we had the audacity to interrupt her lunch. Yes, she was eating lunch at the front desk while reluctantly serving guests. Our elite status with Marriott provides us with the option for a late check out on request. This property does not provide any elite status perks. There is a makeshift sign at the pool that instructs guests to return used pool towels to the front desk. Never mind that the front desk staff was not pleasant when we returned our wet towels (here I will cut them some slack), most guests either did not notice the sign or ignored it. The pool deck and furniture was strewn with used towels. You would think that the hotel management would catch on and provide a bin in which guests may place their towels. Or at least position the sign demanding returning the towels to the front desk so it faces guests as they enter the pool area, not as they leave. I understand that hotels are trying to be environmentally responsible by replacing "single serve" bath gel, shampoo, and conditioners with wall dispensers. But in our room in this hotel, the bath gel dispenser was empty, the pump on the conditioner wouldn't pump, and the shampoo dispenser was lying on the shower floor. The shower was improperly caulked and in the places where the caulk was intact It is best to forgo the free breakfast and go to the Waffle House across the street. Food that should be hot is lukewarm at temperatures below safe food handling standards and food that should be chilled aren't. Two of the $9.99 dollar store toasters were broken, and I did not see any attendant to clean the tables between guests. I recommend that you consider staying at one of Marriott's lesser brands when in Daytona. At least most of those brands have self serve waffle makers at their breakfast buffet. But avoid this prop
We came here 2 years ago and really enjoyed our stay, the hotel views from the room and the not so crowded beach front. We booked this hotel again this year for one reason: Yuri. We love the friend we’ve made at the bar, he’s very welcoming, makes the best drinks and just a happy familiar face to see when we get back from dinner or grabbing a drink inbetween some beach time. Truly the hotels hidden gem, make sure to try one of his margaritas!
The hotel itself is nice. It's in a good location. However, my experience this trip has put a damper on our stay. Being a Titanium Elite means nothing to this hotel. I texted with them at 11 am on the day of check in and asked if it was possible for a 2:00 check in. She said they were running behind on cleaning rooms but would try. When I arrived at 2:00 and subsequently checked with them again at 3:00 and then again at 3:35, I was told that it was not ready. At 4:00 checkin time, it was not ready, resulting in my request to speak to the manager, Robert. He continued the excuse of his staff being behind. At 4:20, we were told we could finally get into our room. I understand being short staffed and running behind. But it would seem to me, someone who has Titanium status, who has stayed for decades with Marriott, would be given some consideration in being insured the room was ready... even if an early check in was impossible. But then again, Titanium status at Marriott Corporate means nothing. I can understand why fellow Elite members are going elsewhere. The Suite Night awards, for example, are a joke. The request is so frequently rejected, I no longer even try. I no longer consider myself loyal to Marriott and will retain Titanium status only because I am lifetime Titanium. If you are Elite status, you know what I mean. If you aren't, it's no longer worth achieving. Marriott aka Bonvoy has ruined its Elite Guest program.
I have not been greated or not greated ever. The front desk people make us feel we were interrupting them. No thanks for being an elite member not even an acknowledgement we were there for about 10 minutes. Every day we passed by the front desk and not a smile or good morning.., , nothing. When I tried to leave a review on Marriott website it said you can only leave a review if you are invited to do so.
Here now. Bonvoy Titanium elite. Not so good: It is unclean and rundown. It was very nice the last time we stayed. Still heavily damaged on beach acces area and the pool is filled with orange sand and dirt. Shower does not drain. The sofa cushions are badly hand-stitched where previously ripped and are all stained and threadbare in places. Base of lamp is covered in rust. Doors /handles are dirty. Good: The woman who was working in the bar today was wonderful! Very friendly and helpful! A gem! Also, one of the hospitality crew on our floor today assisted us with need for towels and TP. She was very pleasant and appreciated her help!
Staying here for JeepBeach and had a rainy afternoon. Headed to the bar for food and cocktails for lunch. Had a really great lemon drop martini by the super friendly and talented Yuri. Fresh squeezed which is hard to find these days in Daytona Beach. Delicious choice! Highly recommend! Great customer service from Yuri! Ordered a couple of burgers and fries to go. Yuri went to go check on them when they were taking a bit. Made sure that we got everything! Great experience, highly recommend.
Restaurantji Recommends
Really nice property. Staff very attentive. The bartender Yuri was outstanding. He really knew how to make a classic.martini, a dying art these days. Very professional service. So we thoroughly enjoyed the bar a lot!
We stay at this hotel every year for the Daytona 500. It's nice because it's south of Daytona beach so away from all of the crowds. The Asst GM Giovanni helped me with our reservation and I changed it several times and he was patient, courteous and responsive. He was able to get us on a higher floor which was so appreciated. The day of our arrival the Marriott app wasn't showing the right day so I called early that morning and Mary helped figure it out and made sure I was checked in correctly....she took a lot of time. Meanwhile Giovanni had answered my email also on his day off....very dedicated. The guy on nights was also friendly as well as Robin. The room is magnificent...we had two queen suite Oceanfront which has so much room and two huge balconies. The views are amazing and you can see the beach from the side too. The breakfast is the best of any Marriott. The hotel is clean and housekeeping responds promptly to any request. I also really enjoyed Sheila at the bar and grill and enjoyed the food and drinks. The hotel is pet friendly and while the beach isn't pet friendly people take their dogs to the many little tree patches throughout the parking lot. These are the reasons we come back every year. It's our absolute favorite Marriott thanks to Giovanni and the staff.
Front desk reception was not friendly for a gold elite member. Room was OK, but worst b athroom of any decent motel. Could not sit properly on toilet because off positioning of paper holder. Had to stand under shower to turn on. Pool deck and pool not abailable due to Ian, but now allowance made in room price. Free breakfast was adequate at best.
We stopped here to get a night on the beach as we made the move from Dallas to West Palm Beach. Highlights included being pet friendly (but no apparent place to take the dog to the bathroom and I was literally “shooed” off the grass at the adjacent hotel), beach front (but no actual access because hurricanes ripped the sea walls apart and it wasn’t safe), the included breakfast (SO GOOD! Literally all the things you’ve ever had at any hotel breakfast and then some), and YURI (he’s mentioned in a lot of reviews for a reason! Awesome dude and so helpful and friendly!). We ordered the wings and burger w/ fries (we were warned against the quesadilla and nachos) and everything we ordered was delicious! Yuri was also flexible and creative in creating a new drink for me based on the ingredients I labeled! He definitely made the stay better! “Average” rating instead of “very good” bc of the state of the hotel- maybe it’s bc we had a “pet friendly” room, but it definitely felt dilapidated and with several layers of paint and just general sloppiness with refurbishing/updates.
I want to express my sincere appreciation and thank you to Nina for her exceptional service. She really went out of her way to make sure I got what I wanted. She exceeded my expectations. I ordered a birthday cake for my mom and it literally looked like a wedding cake. It was amazing. She even hand delivered the cake herself. Outstanding! Thank you Nina! I am blessed to have found your bakery. I will be ordering my cakes from Sweet 4 Me from now on.