I have to walk around with mocha all over me today because the cup is filthy My $120 hoodie ruined :( I come multiple times a week and it's always a cup covered in coffee and ingredients If the staff didn't try to push an extra shot of espresso and focused more on deliverance it would be a better experience
Atmosphere: 2
Food: 4
Service: 2
Charles
Why is it the only location not open 24/7
Tarena Williams
I’ve given this Dunkin’ Donuts several chances, and unfortunately the quality has been consistently disappointing. Every time I visit, my hash browns are old, soggy, and hard, and the food never comes out at even a decent quality. I understand that not everything will be perfectly fresh, but it shouldn’t be this bad every single time.
I decided to try again this morning after a while, and it was the same experience. My turkey sausage patty was dried out and burnt, the egg tasted old, the cheese was cold and falling off the sandwich, and the hash browns were extremely soggy and wet.
When I brought the food back to the restaurant, I calmly explained that the quality was unacceptable. As I was speaking, I heard employees laughing loudly and saying, “What? It’s not good?” which I found very unprofessional and disrespectful. Instead of joking, someone should be checking why food this old is even being served. Why is there a patty so hard it could be thrown like a brick? Why is food sitting in holding that clearly shouldn’t be?
The only positive part of my experience was the manager, Ashley. She was very kind, professional, and apologetic. She offered for me to come back and get a free meal, and I truly appreciate her effort to make things right. This review is not against her at all.
However, after multiple visits with the same issues, I’ve decided I won’t be returning. I’m tired of giving chances only to receive poorly made food. I’d rather take my money elsewhere—and now I even have to wait for my refund to process instead of receiving it back immediately.
I hope this location takes food quality and customer service more seriously moving forward.
Atmosphere: 1
Food: 1
Service: 1
Kristie Gonzalez
ZERO stars!!! staff is incompetent and don't know how to do their own jobs, they don't know their own menu items, they are RUDE. Girl at the drive through does not listen and has no clue what she is doing, I was told by her manager I confused her because I asked her to make sure my coffee had oat milk and not whole milk. I was told they didnt have drinks that they do have(they just didnt know how to make them)And the last time I decided to give them a chance was today, I was told I couldn't get a flavor and cold foam with my iced coffee because it was a 6$ meal!! Their owner/manager/whoever is in charge DOES NOT respond! Every time I would go its a different issue so even though its the closest location to me I will now be going out of my way to avoid this location at all costs!! DO NOT GO HERE! THERE ARE 2 OTHER DUNKIN'S ON 301 NOT FAR AWAY THAT ARE BETTER.
Paul Caparratto
Could have been better
Atmosphere: 2
Food: 5
Service: 2
Pokedog Zelda
They don't even care if someone walks in to order. Waited 5 minutes and walked out.
Atmosphere: 1
Service: 1
R Knight
Slow Food was not hot. Hot sandwich... cheese was Cold!
Atmosphere: 4
Food: 2
Service: 2
Donald Rice
Them donut holes are so darn good
Atmosphere: 5
Food: 5
Service: 5
mommy channel 2.0
The coffee spot for flavor priced right!
Atmosphere: 5
Food: 5
Service: 5
amalia
the staff here is ridiculously rude to the people in their drive thru . clearly a bunch of teenagers who don’t care about their job. i understand not liking your minimum wage job but customer service still exists lol … so annoying
very rude and don’t care. in line to order and they literally said “bruh” when we asked for hashbrowns they were rude the last time i was here and i didn’t care because maybe they were having an off day but now it’s just too much and too consistent
Atmosphere: 1
Food: 3
Service: 1
Jacob Ashley
Food is not great for the price, stick to the donuts and you will be good
Atmosphere: 4
Food: 3
Service: 4
Alex Garmatricks
It should not take 20 minutes to get 4 wraps made in drive through. Staff can’t get the order right the first time in speaker system. Had to repeat 3 times each item ordered to get it correct
Atmosphere: 3
Food: 3
Service: 1
Alexandra Gilbert (Ally Gilbert)
Literally always terrible. Service is always bad. Coffee is right half the time.
Rich Pond
Both chicken croissant and hashbrowns were completely in edible and disgusting. They’re in the floor of my car if I could go back and throw them through the window, I would.
I have to walk around with mocha all over me today because the cup is filthy
My $120 hoodie ruined :( I come multiple times a week and it's always a cup covered in coffee and ingredients
If the staff didn't try to push an extra shot of espresso and focused more on deliverance it would be a better experience
Atmosphere: 2
Food: 4
Service: 2
Why is it the only location not open 24/7
I’ve given this Dunkin’ Donuts several chances, and unfortunately the quality has been consistently disappointing. Every time I visit, my hash browns are old, soggy, and hard, and the food never comes out at even a decent quality. I understand that not everything will be perfectly fresh, but it shouldn’t be this bad every single time.
I decided to try again this morning after a while, and it was the same experience. My turkey sausage patty was dried out and burnt, the egg tasted old, the cheese was cold and falling off the sandwich, and the hash browns were extremely soggy and wet.
When I brought the food back to the restaurant, I calmly explained that the quality was unacceptable. As I was speaking, I heard employees laughing loudly and saying, “What? It’s not good?” which I found very unprofessional and disrespectful. Instead of joking, someone should be checking why food this old is even being served. Why is there a patty so hard it could be thrown like a brick? Why is food sitting in holding that clearly shouldn’t be?
The only positive part of my experience was the manager, Ashley. She was very kind, professional, and apologetic. She offered for me to come back and get a free meal, and I truly appreciate her effort to make things right. This review is not against her at all.
However, after multiple visits with the same issues, I’ve decided I won’t be returning. I’m tired of giving chances only to receive poorly made food. I’d rather take my money elsewhere—and now I even have to wait for my refund to process instead of receiving it back immediately.
I hope this location takes food quality and customer service more seriously moving forward.
Atmosphere: 1
Food: 1
Service: 1
ZERO stars!!! staff is incompetent and don't know how to do their own jobs, they don't know their own menu items, they are RUDE. Girl at the drive through does not listen and has no clue what she is doing, I was told by her manager I confused her because I asked her to make sure my coffee had oat milk and not whole milk. I was told they didnt have drinks that they do have(they just didnt know how to make them)And the last time I decided to give them a chance was today, I was told I couldn't get a flavor and cold foam with my iced coffee because it was a 6$ meal!!
Their owner/manager/whoever is in charge DOES NOT respond!
Every time I would go its a different issue so even though its the closest location to me I will now be going out of my way to avoid this location at all costs!!
DO NOT GO HERE! THERE ARE 2 OTHER DUNKIN'S ON 301 NOT FAR AWAY THAT ARE BETTER.
Could have been better
Atmosphere: 2
Food: 5
Service: 2
They don't even care if someone walks in to order. Waited 5 minutes and walked out.
Atmosphere: 1
Service: 1
Slow
Food was not hot.
Hot sandwich... cheese was Cold!
Atmosphere: 4
Food: 2
Service: 2
Them donut holes are so darn good
Atmosphere: 5
Food: 5
Service: 5
The coffee spot for flavor priced right!
Atmosphere: 5
Food: 5
Service: 5
the staff here is ridiculously rude to the people in their drive thru . clearly a bunch of teenagers who don’t care about their job. i understand not liking your minimum wage job but customer service still exists lol … so annoying
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
very rude and don’t care. in line to order and they literally said “bruh” when we asked for hashbrowns they were rude the last time i was here and i didn’t care because maybe they were having an off day but now it’s just too much and too consistent
Atmosphere: 1
Food: 3
Service: 1
Food is not great for the price, stick to the donuts and you will be good
Atmosphere: 4
Food: 3
Service: 4
It should not take 20 minutes to get 4 wraps made in drive through. Staff can’t get the order right the first time in speaker system. Had to repeat 3 times each item ordered to get it correct
Atmosphere: 3
Food: 3
Service: 1
Literally always terrible. Service is always bad. Coffee is right half the time.
Both chicken croissant and hashbrowns were completely in edible and disgusting. They’re in the floor of my car if I could go back and throw them through the window, I would.
Atmosphere: 1
Food: 1
Service: 1
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