I’m not recommending this place at all,They need change the manager she not professional and very bad customer.????
Atmosphere: 1
Food: 5
Service: 1
TJ Martinez
Great place to start your day with a wrap, donut, and coffee!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts
Shiitake Shakira
Zero stars all day... :( All of the employees were very rude laughing when I got to the pick up window because I asked what kind of donuts this location had.Worst experience ever the white girl at the window said I wasn't sure what type of tempo you wanted me to use.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
D Angar
February 23, 2024 5:45 PM. The incompetent girl taking orders in the drive-through kept talking and laughing. I was unable to place my order. She acted like it was funny to get people frustrated and driving away without buying anything. You need to choose and train better your employees.
Service: 1
Debra Arkwright
Always perfect service love the girls.
Atmosphere: 5
Food: 5
Service: 5
Jeanee Williams
If I could give this location at 11404 US HWY 301 ZERO stars I would thanks to the experience I had with “Shay” she lied receipt says her name is Paula, I would. Miss Paula was so rude and unprofessional! I’ve not experienced this horrible of customer service in a very very long time. I understand everyone has off days or bad days but Paula seems as if this is her attitude consistently! She comes off very rude, arrogant, condescending and defensive. I prepaid and ordered 3 dozen donuts last night to pick up this morning at 5:30 am for my son’s 10th birthday for his class mates. When I got to the speaker she already sounded as if she had an attitude. I still went ahead and said why was there and that I wanted another dozen donuts, which apparently was a problem. By the time I got to the drive up window she rudely says you didn’t pay. And I said no I did pay, she then stated rudely do you have a receipt? I said no I don’t but I can pull up my account on my phone to show you, not realizing I had the receipt on the front seat of my car. As I was going to pull up my account and as Paula continually stated I did not pay I noticed my receipt on my front seat. I provided the receipt and she then rudely told me the amount I needed to pay for my additional order. She was still going on about the payment of my preorder I said well I would not tell you I paid if I didn’t. She rudely says well I’m doing my job and I’m not losing my job. I said that’s fine but you don’t have to be rude; then she says as she shoves my order at me you’ve been rude the entire time! I said sweetie I’ve not gotten rude with you once! I asked her what her name was and she rudely said Shay and slammed the window. I pulled up to the stop sign and sat for about 15-20 mins emailing the general manager, I was not blocking the drive thru people where able to get around. As I’m completing my email I guess Paula complained to a customer who decide to take it upon themselves to honk at me and begin cussing at me. I will be making a complaint about Paula and this Dunkin on any every platform I can find. The unprofessionalism I experienced was so disheartening and I will definitely NOT be back at this location and I would honestly like to see some type of apology or reprimand to Paula. Looking at other reviews it appear maybe Dunkin needs to get their employees some training in customer service. I’m not saying the customer is always right but they definitely need to learn how to talk to people. Maybe take a class from Chick Fila!
Atmosphere: 1
Food: 5
Service: 5
Crystal Duncan
I love it so much I stop by a couple times a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
Lily
I love this dunkin. I’m here almost every day. But today I ordered the toasted white chocolate latte and ended up with a pumpkin latte… turned around, asked them kindly if I could get the drink I asked for and they said no problem….. and then gave me ANOTHER pumpkin latte. So not only did I waste a ton of time, I don’t like the pumpkin so now I have no coffee, and I’m out $5… it’s just sad because I’m here all the time and lately they’ve just really been lacking.
Goddess Kei Kei
My experience here is very disappointing. I wasn't greeted and once I got home, which is 10 miles away, I found out my order was wrong! Sandwich wasn't toasted as well as mixing up my meat item! My drinks as well were incomplete. I will not return this DD again.
Atmosphere: 1
Food: 1
Service: 1
Nancy Parker
I used the drive thru for this visit, and I got there soon after they opened. My husband's sandwich was fresh and delicious, and my donuts were perfect! The staff was friendly and efficient. I would highly recommend this location!
Drive thru to get coffee. Fast and efficient. Pumpkin is here!!
Service: 5
Tony Gomez
I stopped in on Friday to buy some sweets for a co worker's birthday and was greeted by Emi. Her smile was warm and her personality was even better. I don't drink coffee often but since I am moving to Apollo Beach today I decided to stop by today for a coffee and Emi was at the counter again and I can testify that Friday wasn't a fluke. She is exactly what any business owner to want at the front line. So many businesses are struggling to find good employees and it's obvious when I walk into a store and get the employee doesn't want to be there and you are inconveniencing them by asking for help. Not only does Emi deserve recognition but she deserves a raise also!!
Atmosphere: 5
Food: 5
Service: 5
Helen Cazella
A little slow but they almost all are. They did get my order perfectly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Bagels
Kylee C.
I understand companies rationing portions to save more money. But seriously ONE PIECE OF BACON ?? for a $6 sandwich ? Coffee was decent though (for once this time)
Eddy Stinson
Had some ice cream at the Baskin Robin's and bought a couple of munchkins.
I’m not recommending this place at all,They need change the manager she not professional and very bad customer.????
Atmosphere: 1
Food: 5
Service: 1
Great place to start your day with a wrap, donut, and coffee!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Donuts
Zero stars all day... :( All of the employees were very rude laughing when I got to the pick up window because I asked what kind of donuts this location had.Worst experience ever the white girl at the window said I wasn't sure what type of tempo you wanted me to use.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Donuts
February 23, 2024 5:45 PM. The incompetent girl taking orders in the drive-through kept talking and laughing. I was unable to place my order. She acted like it was funny to get people frustrated and driving away without buying anything. You need to choose and train better your employees.
Service: 1
Always perfect service love the girls.
Atmosphere: 5
Food: 5
Service: 5
If I could give this location at 11404 US HWY 301 ZERO stars I would thanks to the experience I had with “Shay” she lied receipt says her name is Paula, I would. Miss Paula was so rude and unprofessional! I’ve not experienced this horrible of customer service in a very very long time. I understand everyone has off days or bad days but Paula seems as if this is her attitude consistently! She comes off very rude, arrogant, condescending and defensive. I prepaid and ordered 3 dozen donuts last night to pick up this morning at 5:30 am for my son’s 10th birthday for his class mates. When I got to the speaker she already sounded as if she had an attitude. I still went ahead and said why was there and that I wanted another dozen donuts, which apparently was a problem. By the time I got to the drive up window she rudely says you didn’t pay. And I said no I did pay, she then stated rudely do you have a receipt? I said no I don’t but I can pull up my account on my phone to show you, not realizing I had the receipt on the front seat of my car. As I was going to pull up my account and as Paula continually stated I did not pay I noticed my receipt on my front seat. I provided the receipt and she then rudely told me the amount I needed to pay for my additional order. She was still going on about the payment of my preorder I said well I would not tell you I paid if I didn’t. She rudely says well I’m doing my job and I’m not losing my job. I said that’s fine but you don’t have to be rude; then she says as she shoves my order at me you’ve been rude the entire time! I said sweetie I’ve not gotten rude with you once! I asked her what her name was and she rudely said Shay and slammed the window. I pulled up to the stop sign and sat for about 15-20 mins emailing the general manager, I was not blocking the drive thru people where able to get around. As I’m completing my email I guess Paula complained to a customer who decide to take it upon themselves to honk at me and begin cussing at me. I will be making a complaint about Paula and this Dunkin on any every platform I can find. The unprofessionalism I experienced was so disheartening and I will definitely NOT be back at this location and I would honestly like to see some type of apology or reprimand to Paula. Looking at other reviews it appear maybe Dunkin needs to get their employees some training in customer service. I’m not saying the customer is always right but they definitely need to learn how to talk to people. Maybe take a class from Chick Fila!
Atmosphere: 1
Food: 5
Service: 5
I love it so much I stop by a couple times a
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte
I love this dunkin. I’m here almost every day. But today I ordered the toasted white chocolate latte and ended up with a pumpkin latte… turned around, asked them kindly if I could get the drink I asked for and they said no problem….. and then gave me ANOTHER pumpkin latte. So not only did I waste a ton of time, I don’t like the pumpkin so now I have no coffee, and I’m out $5… it’s just sad because I’m here all the time and lately they’ve just really been lacking.
My experience here is very disappointing. I wasn't greeted and once I got home, which is 10 miles away, I found out my order was wrong! Sandwich wasn't toasted as well as mixing up my meat item! My drinks as well were incomplete. I will not return this DD again.
Atmosphere: 1
Food: 1
Service: 1
I used the drive thru for this visit, and I got there soon after they opened. My husband's sandwich was fresh and delicious, and my donuts were perfect! The staff was friendly and efficient. I would highly recommend this location!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Drive thru to get coffee. Fast and efficient. Pumpkin is here!!
Service: 5
I stopped in on Friday to buy some sweets for a co worker's birthday and was greeted by Emi. Her smile was warm and her personality was even better. I don't drink coffee often but since I am moving to Apollo Beach today I decided to stop by today for a coffee and Emi was at the counter again and I can testify that Friday wasn't a fluke. She is exactly what any business owner to want at the front line. So many businesses are struggling to find good employees and it's obvious when I walk into a store and get the employee doesn't want to be there and you are inconveniencing them by asking for help. Not only does Emi deserve recognition but she deserves a raise also!!
Atmosphere: 5
Food: 5
Service: 5
A little slow but they almost all are. They did get my order perfectly.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Iced Latte, Bagels
I understand companies rationing portions to save more money. But seriously ONE PIECE OF BACON ?? for a $6 sandwich ? Coffee was decent though (for once this time)
Had some ice cream at the Baskin Robin's and bought a couple of munchkins.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Jelly Donuts