Stopped being a regular at this particular location for last 6-8 months after being treated like a burden with overnight shift. I usually went in around 2am or so. Seemed like the workers were so upset that they had to be there. There was a girl working most nights and she was always saying “wait a minute” or “I’ll be with you soon” and the like. There was never anyone in drive thru so I’m not sure why the wait was always needed. I know they do UberEats and DoorDash but shouldn’t your customers that are presently there have precedent if no one’s there waiting for the orders (if that’s the case)? However I was in a hurry last week and happened to give them another chance (plus I really needed coffee). I hear a man’s voice come onto the intercom and that was step one of relief. Very pleasant. Very attentive. He said he was making a pot of coffee so it would be fresh and hot for me. So we chatted for a minute while it was brewing. Learned he’s a newer employee so I described my reasoning for not wanting to bring my business into this particular location. He apologized for my bad experience (even though he had nothing to do with it) and promised me as long as he was working my experience wouldn’t be anything less than excellent. So I got my coffee and went about my day. I’ve gone back 4 times since last week and lucky me he was working every night I went. And he was beyond stellar. Even convinced me to get some food a couple of the nights. Which to my surprise was hot and fresh as well. So Dunkin’ may just have hired the right person to regain my business. I wish all restaurants had employees that were as good as him, especially late at night when everyone’s at their grumpiest normally. I’ll have to ask his name next time I stop in and update my review!
5 stars all around
Atmosphere: 5
Food: 5
Service: 5
milo price
Great service and fresh donuts
Atmosphere: 5
Food: 5
Service: 5
JuStMeAsIaM “TeTe”
Love the people who work here in the morning. So nice and full of smiles.
Atmosphere: 5
Food: 5
Service: 5
Jermaine Wesley
The location in the early morning 2-4am hours are serving cold coffee when it suppose to be hot. Mobile order was not ready for 2 cups of coffee after ordering about 10 min before arriving.
Food: 1
Service: 1
Rae S
I stopped here the other day for the first time since I recently relocated to the area. My coffee was way too creamy and I mentioned it to staff, the manager was so accommodating and friendly gave the ok to just add another shot of espresso since it was pretty light. I appreciate how kind she was. Pretty good experience. Thank youu
Frances Fleeman
My Coolatta was so delicious! Creamy and sweet and a wonderful treat!
Atmosphere: 5
Food: 5
Service: 5
dasani massie
went before work and it was DISGUSTING .. I thought maybe it was the frosting one the one donut .. until I bit the other and it tasted horrible too ! Really old tasting .. I can’t even describe the exact taste but never again !
Atmosphere: 1
Food: 1
Service: 1
Maya Triplett
I come to this Dunkin’ every week and always have a great experience. The staff is friendly, energetic, and always makes great suggestions. Definitely the best Dunkin’ in the area!
Atmosphere: 5
Food: 5
Service: 5
HazzasCupcake
I was in the drive thru and no one ever came though I didn’t see anything saying they were closed?? Also there was a car in front of me that I’m assuming got food but idk for sure. I could be wrong and they were closed but I saw someone in there and no one even came to say they weren’t taking orders. I feel bad if there was only one person there to do everything… pay them more!!
Ordered a hot latte and got myself a warm cup of milk and obviously waste of five dollars and further reminder to make coffee at home
Elise
Came in at 7 am for an iced latte. Got to work and it was absolutely horrible. Went back for a refund after work (with the drink just in case) but apparently after 1pm there are no managers on staff. Big thanks to Chris for his friendly customer service and offering to remake my drink, however, I will not be back to this location due to lack of management. I needed my coffee at 7am, not 5pm.
Chris deserves a raise for handling the situation like a champ-maybe he should be your new night shift sup!
Atmosphere: 1
Food: 1
Service: 1
alexis flores
Bro there was a whole roach leg under the glaze of my donut😭😭😭 I literally almost ate ROACH LEG and a big one too. Ya better start cleaning!!!!! Never again, disgustinggggggg
Atmosphere: 1
Food: 1
Service: 1
David Grant
Good is the same always. Service is hot and miss. More of a miss this time
Stopped being a regular at this particular location for last 6-8 months after being treated like a burden with overnight shift. I usually went in around 2am or so. Seemed like the workers were so upset that they had to be there. There was a girl working most nights and she was always saying “wait a minute” or “I’ll be with you soon” and the like. There was never anyone in drive thru so I’m not sure why the wait was always needed. I know they do UberEats and DoorDash but shouldn’t your customers that are presently there have precedent if no one’s there waiting for the orders (if that’s the case)?
However I was in a hurry last week and happened to give them another chance (plus I really needed coffee). I hear a man’s voice come onto the intercom and that was step one of relief. Very pleasant. Very attentive. He said he was making a pot of coffee so it would be fresh and hot for me. So we chatted for a minute while it was brewing. Learned he’s a newer employee so I described my reasoning for not wanting to bring my business into this particular location. He apologized for my bad experience (even though he had nothing to do with it) and promised me as long as he was working my experience wouldn’t be anything less than excellent. So I got my coffee and went about my day.
I’ve gone back 4 times since last week and lucky me he was working every night I went. And he was beyond stellar. Even convinced me to get some food a couple of the nights. Which to my surprise was hot and fresh as well.
So Dunkin’ may just have hired the right person to regain my business. I wish all restaurants had employees that were as good as him, especially late at night when everyone’s at their grumpiest normally. I’ll have to ask his name next time I stop in and update my review!
5 stars all around
Atmosphere: 5
Food: 5
Service: 5
Great service and fresh donuts
Atmosphere: 5
Food: 5
Service: 5
Love the people who work here in the morning. So nice and full of smiles.
Atmosphere: 5
Food: 5
Service: 5
The location in the early morning 2-4am hours are serving cold coffee when it suppose to be hot. Mobile order was not ready for 2 cups of coffee after ordering about 10 min before arriving.
Food: 1
Service: 1
I stopped here the other day for the first time since I recently relocated to the area. My coffee was way too creamy and I mentioned it to staff, the manager was so accommodating and friendly gave the ok to just add another shot of espresso since it was pretty light. I appreciate how kind she was. Pretty good experience. Thank youu
My Coolatta was so delicious! Creamy and sweet and a wonderful treat!
Atmosphere: 5
Food: 5
Service: 5
went before work and it was DISGUSTING .. I thought maybe it was the frosting one the one donut .. until I bit the other and it tasted horrible too ! Really old tasting .. I can’t even describe the exact taste but never again !
Atmosphere: 1
Food: 1
Service: 1
I come to this Dunkin’ every week and always have a great experience. The staff is friendly, energetic, and always makes great suggestions. Definitely the best Dunkin’ in the area!
Atmosphere: 5
Food: 5
Service: 5
I was in the drive thru and no one ever came though I didn’t see anything saying they were closed?? Also there was a car in front of me that I’m assuming got food but idk for sure. I could be wrong and they were closed but I saw someone in there and no one even came to say they weren’t taking orders. I feel bad if there was only one person there to do everything… pay them more!!
Very hard to get into and out off.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Ordered a hot latte and got myself a warm cup of milk and obviously waste of five dollars and further reminder to make coffee at home
Came in at 7 am for an iced latte. Got to work and it was absolutely horrible. Went back for a refund after work (with the drink just in case) but apparently after 1pm there are no managers on staff. Big thanks to Chris for his friendly customer service and offering to remake my drink, however, I will not be back to this location due to lack of management. I needed my coffee at 7am, not 5pm.
Chris deserves a raise for handling the situation like a champ-maybe he should be your new night shift sup!
Atmosphere: 1
Food: 1
Service: 1
Bro there was a whole roach leg under the glaze of my donut😭😭😭 I literally almost ate ROACH LEG and a big one too. Ya better start cleaning!!!!! Never again, disgustinggggggg
Atmosphere: 1
Food: 1
Service: 1
Good is the same always. Service is hot and miss. More of a miss this time
Atmosphere: 3
Food: 4
Service: 3
Please more gelly donuts
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Donuts
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