My to go order contained no plastic ware or napkins. The teriyaki chicken and beef and broccoli protein plate was poor quality meat and terribly cooked. The chicken was full of fat and veins, undercooked and tasteless. Not the normal flavor or texture of their chicken. Could also have been sitting and then reheated not sure.There was little to no “beef” with the beef and broccoli. The veggies were cooked fine but watery. I do catering ordered for work all the time and I’ve not ran into this type of “texture issue prior” however I don’t cater from the location! I took the order back and asked for a refund and the First Lady was pleasant and said she’d get a manager. Manger came to the window I said I don’t like the quality and would like a refund, no incident we were both pleasant. She said okay and took the receipt and food and went to process the refund. While she was processing it another female comes to the window with the original person and asked what was wrong with the food. I said the food texture was disgusting to me and full of veins and fat. The team member in an attempt to be sarcastic said yeah aka chicken thighs . I asked if that was suppose to be cute and stated I’d like to just get the refund so I could go at that time the manager then returned advising she had done the refund. I advised the manager she should speak to her team about customer service and what that should look like going forward. The female had no need to engage with me when the situation was already handled. I simply requested a refund because your food did not look or taste like it normally does. Do better ! This interaction lost you a catering and personal customer don’t let it be a trend.
Atmosphere: 1
Food: 1
Service: 1
Robert Heaslet
Well, I've never gotten sick from the food here. Like never. LoL and if they are out out of something they make it on the spot.
Atmosphere: 4
Food: 4
Service: 5
Valerie McCaw
Teriyaki chicken and orange chicken delicious rice and noodles dry i buy entrees only
Atmosphere: 5
Food: 4
Service: 5
Juan Gonzalez
Jonathan at the drive through was incredibly patient and helpful with me when my app delayed. It was very late, and I know everyone has wrap up duties to end the day, so for him to have taken the time to be not just understanding, but patient and still helpful at the late hour was a great show of character where others would have gotten short and perhaps lapsed on the service. Very appreciative of him.
Atmosphere: 5
Food: 5
Service: 5
Customer Relationships Team
The food has always been fresh, generously served & froendly service...clean interior & timely delivery of food, well packaged. Thank you for awesome customer service you guys- God bless you!
Atmosphere: 5
Food: 5
Service: 5
Gerry Harrington
Love Orange Chicken
Atmosphere: 5
Food: 5
Service: 5
ARTHUR'G J.P
They should update the closing time, we arrive at 9:50pm since the map says they close at 10:30pm. And it turns out that it's closed
w m
ILORI was a bundle of joy to interact with at the drive thru window, first she was top notch at exuding maximum negativity through the intercom as i attempted to place my order. She absolutely nailed most unenthusiastic employee of the year with a sleep walking voice. Amazing at cutting me off repeatedly as I was trying to order, she wouldnt let me finish saying each item im ordering by cutting me off with “pull up to the window” as i say the next each item 0.01 seconds “Pull up to the window” The proven usual drive thru script of “will that be all?” After the customer finishes ordering routine is too complex for ilori. Why would you try to complete my order after every item ? So i missed a drink and havent paid yet and i said “sorry i forgot can i add a drink before i pay” and she says blank facial expression “i have a line you can go back around” and I ask again “please can I just add it now?” How would a 20 min round trip for a drink just because Ilori has a line make sense? But she just repeats that to me over and over again with a straight face repeatedly “i have a line go back around” a 2 second job to make a drink while theyre still scooping and boxing my order would be a stretch too far. Makes sense because if she let me add a drink to my order that would be a couple extra dollars for panda. And she hates her job so why would she help me or them? Thats not her M.O Would have took her 2 seconds to do but she prefers to be difficult, rude and unhelpful to customers at the window instead. Any normal drive thru worker would say “sure no problem” I am sure she is a joy to work with, i really do have pity for the rest of the riverview panda staff because if they have to be around that ball of negativity for a shift. If what i experienced after only 1 min interaction with her I can only imagine the drain of an entire shift. She cursed me out while i drove off laughing was the cherry on top. Chefs kiss! ILORI =I.Love.Objecting to.Reasonable requests.Instantly Have a great day ilori!
Service: 1
James Aguillard
Why is it so hard to include teriyaki sauce with teriyaki chicken? This has happened to many times. I didn't order dry flavorless chicken. I ordered teriyaki chicken.
Atmosphere: 2
Food: 2
Service: 2
Rocco Cartia
Service wasn’t very friendly food average and then suddenly unfortunately we found a “sharp chicken bone” in the orange chicken, mentioned to the manager in charge, she took a picture and mentioned that it wasn’t supposed to be there because they use a processed frozen product, no apologies…(we cleaned the meat around to show it in the picture)
Got a delicious plate which was a good sized meal and really enjoyed it. Fast and good service too. Great value. Drive through is so efficient.
Atmosphere: 5
Food: 5
Service: 5
Jackie Brown
Had a delivery by Grub Hub. Food was dry and awful. This was the first time I had it, and will never order again.
Food: 1
Service: 3
Yusuf Tiryaki
I waited for 10 minutes in lunch time for meat to be cooked. I have to work and don't have to wait 10 minutes for the entree to be cooked
Atmosphere: 2
Food: 4
Service: 1
Lloyd Holly Cribbs
This restaurant is under a new manager. Tonight my husband and I observed all the employees hustling. They were all happy, doing a great job and going out of their way. Jonathan served us and was pleasant. The place was CLEAN! I came here to leave a review and saw 3 stars I was shocked. Then I spoke to the manager who was very pleasant herself. Monica I think is her name. The food, needless to say, was fantastic as always. I just really appreciated the experience. I hate going to a restaurant and the workers are lazy, miserable, dressed sloppy and they don't care. This was refreshing.
My to go order contained no plastic ware or napkins. The teriyaki chicken and beef and broccoli protein plate was poor quality meat and terribly cooked. The chicken was full of fat and veins, undercooked and tasteless. Not the normal flavor or texture of their chicken. Could also have been sitting and then reheated not sure.There was little to no “beef” with the beef and broccoli. The veggies were cooked fine but watery. I do catering ordered for work all the time and I’ve not ran into this type of “texture issue prior” however I don’t cater from the location!
I took the order back and asked for a refund and the First Lady was pleasant and said she’d get a manager. Manger came to the window I said I don’t like the quality and would like a refund, no incident we were both pleasant. She said okay and took the receipt and food and went to process the refund.
While she was processing it another female comes to the window with the original person and asked what was wrong with the food. I said the food texture was disgusting to me and full of veins and fat. The team member in an attempt to be sarcastic said yeah aka chicken thighs . I asked if that was suppose to be cute and stated I’d like to just get the refund so I could go at that time the manager then returned advising she had done the refund.
I advised the manager she should speak to her team about customer service and what that should look like going forward. The female had no need to engage with me when the situation was already handled. I simply requested a refund because your food did not look or taste like it normally does. Do better ! This interaction lost you a catering and personal customer don’t let it be a trend.
Atmosphere: 1
Food: 1
Service: 1
Well, I've never gotten sick from the food here. Like never. LoL and if they are out out of something they make it on the spot.
Atmosphere: 4
Food: 4
Service: 5
Teriyaki chicken and orange chicken delicious rice and noodles dry i buy entrees only
Atmosphere: 5
Food: 4
Service: 5
Jonathan at the drive through was incredibly patient and helpful with me when my app delayed. It was very late, and I know everyone has wrap up duties to end the day, so for him to have taken the time to be not just understanding, but patient and still helpful at the late hour was a great show of character where others would have gotten short and perhaps lapsed on the service. Very appreciative of him.
Atmosphere: 5
Food: 5
Service: 5
The food has always been fresh, generously served & froendly service...clean interior & timely delivery of food, well packaged. Thank you for awesome customer service you guys- God bless you!
Atmosphere: 5
Food: 5
Service: 5
Love Orange Chicken
Atmosphere: 5
Food: 5
Service: 5
They should update the closing time, we arrive at 9:50pm since the map says they close at 10:30pm. And it turns out that it's closed
ILORI was a bundle of joy to interact with at the drive thru window, first she was top notch at exuding maximum negativity through the intercom as i attempted to place my order. She absolutely nailed most unenthusiastic employee of the year with a sleep walking voice.
Amazing at cutting me off repeatedly as I was trying to order, she wouldnt let me finish saying each item im ordering by cutting me off with “pull up to the window” as i say the next each item 0.01 seconds
“Pull up to the window”
The proven usual drive thru script of “will that be all?” After the customer finishes ordering routine is too complex for ilori.
Why would you try to complete my order after every item ?
So i missed a drink and havent paid yet and i said “sorry i forgot can i add a drink before i pay” and she says blank facial expression “i have a line you can go back around” and I ask again “please can I just add it now?”
How would a 20 min round trip for a drink just because Ilori has a line make sense?
But she just repeats that to me over and over again with a straight face repeatedly “i have a line go back around” a 2 second job to make a drink while theyre still scooping and boxing my order would be a stretch too far.
Makes sense because if she let me add a drink to my order that would be a couple extra dollars for panda.
And she hates her job so why would she help me or them? Thats not her M.O
Would have took her 2 seconds to do but she prefers to be difficult, rude and unhelpful to customers at the window instead.
Any normal drive thru worker would say “sure no problem”
I am sure she is a joy to work with, i really do have pity for the rest of the riverview panda staff because if they have to be around that ball of negativity for a shift. If what i experienced after only 1 min interaction with her I can only imagine the drain of an entire shift. She cursed me out while i drove off laughing was the cherry on top. Chefs kiss!
ILORI =I.Love.Objecting to.Reasonable requests.Instantly
Have a great day ilori!
Service: 1
Why is it so hard to include teriyaki sauce with teriyaki chicken? This has happened to many times. I didn't order dry flavorless chicken. I ordered teriyaki chicken.
Atmosphere: 2
Food: 2
Service: 2
Service wasn’t very friendly food average and then suddenly unfortunately we found a “sharp chicken bone” in the orange chicken, mentioned to the manager in charge, she took a picture and mentioned that it wasn’t supposed to be there because they use a processed frozen product, no apologies…(we cleaned the meat around to show it in the picture)
Atmosphere: 2
Food: 2
Service: 1
Restaurantji Recommends
Food was horrible
Atmosphere: 1
Food: 1
Service: 1
Got a delicious plate which was a good sized meal and really enjoyed it. Fast and good service too. Great value. Drive through is so efficient.
Atmosphere: 5
Food: 5
Service: 5
Had a delivery by Grub Hub. Food was dry and awful. This was the first time I had it, and will never order again.
Food: 1
Service: 3
I waited for 10 minutes in lunch time for meat to be cooked. I have to work and don't have to wait 10 minutes for the entree to be cooked
Atmosphere: 2
Food: 4
Service: 1
This restaurant is under a new manager. Tonight my husband and I observed all the employees hustling. They were all happy, doing a great job and going out of their way. Jonathan served us and was pleasant. The place was CLEAN! I came here to leave a review and saw 3 stars I was shocked. Then I spoke to the manager who was very pleasant herself. Monica I think is her name. The food, needless to say, was fantastic as always. I just really appreciated the experience. I hate going to a restaurant and the workers are lazy, miserable, dressed sloppy and they don't care. This was refreshing.
Atmosphere: 5
Food: 5
Service: 5
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