I’m writing this message as a long-time, loyal customer who is beyond frustrated, shocked, and genuinely concerned about what I witnessed at your location this past Friday around 9–9:30 AM.
My friends and I have been coming to this spot for years. We love the workers. We love the atmosphere. They handle the morning rush with grace, energy, and teamwork that’s honestly rare to see these days. We’ve always admired how well they manage the crowd—until this week, when it all came crashing down thanks to a single individual.
A man in a black polo shirt, who we later found out was the district manager, sat in the corner like a watchdog and micromanaged every single thing your hard-working employees were doing. During rush hour. The busiest time of the day. Instead of helping or supporting the team, he disrupted everything. His presence alone brought tension, but then he started interfering with every detail of operations, creating absolute chaos.
It was painful to watch.
You could literally see the stress on the employees’ faces. You could see the customers getting uncomfortable, turning around, and walking out. It was like watching someone who had no idea what they were doing try to play “boss” in the middle of a crisis—and only making things worse. The flow, the system, the teamwork your staff clearly worked hard to build? He shattered it in minutes.
Let me be absolutely clear: if this is the kind of leadership you have representing your company, you are headed toward a disaster. That man is not fit for the position. He’s unprofessional, unqualified, and from what we saw, downright toxic. If you care at all about your business, your customers, and—most importantly—your employees, you need to remove him before he drives this location into the ground.
Please, hear me out. I’ve run businesses for many years. I’ve seen what happens when people like him are given power: your best employees start quitting. Not because the job is hard or underpaid, but because of people like him who destroy morale and suffocate good work.
Don’t let that happen here. You’ve got a great team at this location. Please don’t let one misguided, power-hungry manager undo everything they’ve built.
Atmosphere: 5
Food: 5
Madelyn Hale
Service was awesome staff is very helpful and patient for those who haven't visited a starbucks before. Drinks were great and food was delicious!
Atmosphere: 5
Food: 5
Service: 5
Luciana Norfolk
I'm super disappointed at how our group was treated at this location. 9 of us were out for a scavenger hunt, celebrating our friend's 50th bday, stopping at multiple businesses around town, experiencing great customer service and spending money at each one. EXCEPT FOR this location! Upon seeing our group someone came out (later I heard her name was Danny) to say we would have to leave if we didn't order anything. We had been there for maybe 2 minutes, some of the ladies were trying to decide what to purchase and I was chatting with a starbucks barista who I had worked with in the past because I was a barista at the Starbucks at the Viera Target location. I was appalled at the lack of customer service skills from this one worker . We were so put off by it that we all left without purchasing anything and took our money to Urban Prime where we were properly treated. I hope this is not Starbucks policy, and while Britney(the girl at the register) was absolutely great! Danny(who came out of nowhere to tell us to order or leave) ruined the experience for all of us. I am hoping she will learn from this experience and not make the same mistake in the future.
Marc Sing
Great place with very friendly staff! Nice location right off the highway which is always a perk! Very clean restaurant and facilities! Will be back!
Atmosphere: 5
Food: 5
Service: 5
Laura Bedro
I love going to this Starbucks location! Everyone is always so kind and helpful, and the drinks are always made well. Morgan and Andrea are my favorite baristas! They always great me by name, and get super happy to see my dog whenever we come through. Thank you all at this location for being amazing!
Atmosphere: 5
Service: 5
thalia defreitas
This was $6.75. What a disappointment
Food: 1
Dustin
The staff here is always great. This isn’t the closest Starbucks to me but I drive here because it’s the best one around.
Andrea is a shining star at this location! I had previously not even considered leaving a review at a Starbucks location; the thought just hadn't crossed my mind. Exemplary service, however, deserves praise.
Andrea is friendly, efficient, and even remembers my name when I order, despite only coming by a couple days out of the week. With the thousands of customers these folks see, that is impressive and noteworthy!
Thank you Andrea for the warm welcome and rockstar service!
Atmosphere: 5
Food: 5
Service: 5
Olivia Y.
By far the best Starbucks in the area. They’re always so fast and friendly there. Never an inconvenience waiting in line because it moves so quickly.
Atmosphere: 5
Food: 5
Service: 5
joe Smith
Rude service, order online, and go inside to pick up the drinks and have to try to get an employee to give us a straw. Took almost 15 mins to even get an employee to help us.
I recently visited this Starbucks drive-thru, and while the man who took my order was polite and friendly, my experience at the window was disappointing. The employee, Kaitlyn, was incredibly rude and unprofessional. She seemed rushed and hostile, barely acknowledging me and showing no courtesy or warmth.
When she handed me my drink, she practically threw it at me and let go so quickly that I almost dropped it. There was no smile, no proper greeting, and it felt like I was an inconvenience to her. The whole interaction left me feeling uncomfortable and unwelcome.
I understand that drive-thru workers can be busy, but customer service should still be a priority. This experience has made me hesitant to return to this location.
Atmosphere: 1
Service: 1
Mike Mountain
16 min for a shaken espresso….. won’t be back.
Service: 1
La Shell Christy
Amazing location with prompt service
Atmosphere: 5
Food: 5
Service: 5
Jorja von Oven
one of the workers “Nina” was super rude and quickly rushed me away in the drive through, I had a mobile order and she said they didn’t have it, trying to understand the situation she cut me off and told me to go inside and find it myself
Atmosphere: 1
Food: 4
Service: 1
Jeydynn Berger
Coming from a former Starbucks barista.. I think the rudeness coming from one of the employees at this store is unacceptable.
My mom, sister, and I went to the Starbucks on Stadium Parkway, which was the first store I worked at a couple of years ago, then continued to work at the store on Courtney in Merritt Island, Cocoa, Rockledge, and Wickham I-95, so I have had my fair share of experience and customer interactions in the fast food business. I ordered an iced sugar cookie almond milk latte, with 2% milk, and vanilla sweet cream foam; and my mom ordered a carmel ribbon crunch, which both drinks came out how they are expected to be made. My sister originally ordered a matcha latte with oat milk and one pump of honey blend at the box, and on the sticker it did say “latte” but miscommunication happens sometimes and it can be a little difficult to hear people which is understandable. My mom respectfully asked if they could possibly remake the drink as a matcha latte and not a regular latte with espresso shots. People would ask quite frequently for drinks to be remade after handing them off at window when I worked as a barista and as long as the customers were being respectful and nice about it, it was never an issue. To also clarify, there was not a line of cars wrapped around the drive thru and if that was the case I could understand it being frustrating and stressful to have to remake a drink. What I find unacceptable is them not remaking the drink as a matcha latte and just adding scoops of matcha powder into the regular latte with espresso shots, the powder was not even mixed into the drink. My sister had noticed this after we pulled out of the drive thru, so my mom went into the store and instead of asking them to remake it a third time without charge, she had completely paid for a new matcha latte, with oat milk, and one pump of the honey blend syrup. Then the lady at the drive thru, I did not catch her name or see it on her apron, but it was a middle-aged, Asian lady said to my mom in the rudest tone “What is wrong with your drink now?” I understand everyone has hard and stressful days, but I don’t think it’s okay to take out your frustrations on other people, especially customers who were not being rude to begin with. I was in complete shock and for the third or fourth time mentioning this word, think what happened today was completely unacceptable behavior and know for me personally I would never have treated someone rudely for them wanting their drink to be made correctly.
I’m writing this message as a long-time, loyal customer who is beyond frustrated, shocked, and genuinely concerned about what I witnessed at your location this past Friday around 9–9:30 AM.
My friends and I have been coming to this spot for years. We love the workers. We love the atmosphere. They handle the morning rush with grace, energy, and teamwork that’s honestly rare to see these days. We’ve always admired how well they manage the crowd—until this week, when it all came crashing down thanks to a single individual.
A man in a black polo shirt, who we later found out was the district manager, sat in the corner like a watchdog and micromanaged every single thing your hard-working employees were doing. During rush hour. The busiest time of the day. Instead of helping or supporting the team, he disrupted everything. His presence alone brought tension, but then he started interfering with every detail of operations, creating absolute chaos.
It was painful to watch.
You could literally see the stress on the employees’ faces. You could see the customers getting uncomfortable, turning around, and walking out. It was like watching someone who had no idea what they were doing try to play “boss” in the middle of a crisis—and only making things worse. The flow, the system, the teamwork your staff clearly worked hard to build? He shattered it in minutes.
Let me be absolutely clear: if this is the kind of leadership you have representing your company, you are headed toward a disaster. That man is not fit for the position. He’s unprofessional, unqualified, and from what we saw, downright toxic. If you care at all about your business, your customers, and—most importantly—your employees, you need to remove him before he drives this location into the ground.
Please, hear me out. I’ve run businesses for many years. I’ve seen what happens when people like him are given power: your best employees start quitting. Not because the job is hard or underpaid, but because of people like him who destroy morale and suffocate good work.
Don’t let that happen here. You’ve got a great team at this location. Please don’t let one misguided, power-hungry manager undo everything they’ve built.
Atmosphere: 5
Food: 5
Service was awesome staff is very helpful and patient for those who haven't visited a starbucks before. Drinks were great and food was delicious!
Atmosphere: 5
Food: 5
Service: 5
I'm super disappointed at how our group was treated at this location. 9 of us were out for a scavenger hunt, celebrating our friend's 50th bday, stopping at multiple businesses around town, experiencing great customer service and spending money at each one. EXCEPT FOR this location! Upon seeing our group someone came out (later I heard her name was Danny) to say we would have to leave if we didn't order anything. We had been there for maybe 2 minutes, some of the ladies were trying to decide what to purchase and I was chatting with a starbucks barista who I had worked with in the past because I was a barista at the Starbucks at the Viera Target location. I was appalled at the lack of customer service skills from this one worker . We were so put off by it that we all left without purchasing anything and took our money to Urban Prime where we were properly treated. I hope this is not Starbucks policy, and while Britney(the girl at the register) was absolutely great! Danny(who came out of nowhere to tell us to order or leave) ruined the experience for all of us. I am hoping she will learn from this experience and not make the same mistake in the future.
Great place with very friendly staff! Nice location right off the highway which is always a perk! Very clean restaurant and facilities! Will be back!
Atmosphere: 5
Food: 5
Service: 5
I love going to this Starbucks location! Everyone is always so kind and helpful, and the drinks are always made well. Morgan and Andrea are my favorite baristas! They always great me by name, and get super happy to see my dog whenever we come through. Thank you all at this location for being amazing!
Atmosphere: 5
Service: 5
This was $6.75. What a disappointment
Food: 1
The staff here is always great. This isn’t the closest Starbucks to me but I drive here because it’s the best one around.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Coffee Tasting, Bacon Sausage & Egg Wrap
Andrea is a shining star at this location! I had previously not even considered leaving a review at a Starbucks location; the thought just hadn't crossed my mind. Exemplary service, however, deserves praise.
Andrea is friendly, efficient, and even remembers my name when I order, despite only coming by a couple days out of the week. With the thousands of customers these folks see, that is impressive and noteworthy!
Thank you Andrea for the warm welcome and rockstar service!
Atmosphere: 5
Food: 5
Service: 5
By far the best Starbucks in the area. They’re always so fast and friendly there. Never an inconvenience waiting in line because it moves so quickly.
Atmosphere: 5
Food: 5
Service: 5
Rude service, order online, and go inside to pick up the drinks and have to try to get an employee to give us a straw. Took almost 15 mins to even get an employee to help us.
Atmosphere: 1
Service: 1
Restaurantji Recommends
I recently visited this Starbucks drive-thru, and while the man who took my order was polite and friendly, my experience at the window was disappointing. The employee, Kaitlyn, was incredibly rude and unprofessional. She seemed rushed and hostile, barely acknowledging me and showing no courtesy or warmth.
When she handed me my drink, she practically threw it at me and let go so quickly that I almost dropped it. There was no smile, no proper greeting, and it felt like I was an inconvenience to her. The whole interaction left me feeling uncomfortable and unwelcome.
I understand that drive-thru workers can be busy, but customer service should still be a priority. This experience has made me hesitant to return to this location.
Atmosphere: 1
Service: 1
16 min for a shaken espresso….. won’t be back.
Service: 1
Amazing location with prompt service
Atmosphere: 5
Food: 5
Service: 5
one of the workers “Nina” was super rude and quickly rushed me away in the drive through, I had a mobile order and she said they didn’t have it, trying to understand the situation she cut me off and told me to go inside and find it myself
Atmosphere: 1
Food: 4
Service: 1
Coming from a former Starbucks barista.. I think the rudeness coming from one of the employees at this store is unacceptable.
My mom, sister, and I went to the Starbucks on Stadium Parkway, which was the first store I worked at a couple of years ago, then continued to work at the store on Courtney in Merritt Island, Cocoa, Rockledge, and Wickham I-95, so I have had my fair share of experience and customer interactions in the fast food business. I ordered an iced sugar cookie almond milk latte, with 2% milk, and vanilla sweet cream foam; and my mom ordered a carmel ribbon crunch, which both drinks came out how they are expected to be made. My sister originally ordered a matcha latte with oat milk and one pump of honey blend at the box, and on the sticker it did say “latte” but miscommunication happens sometimes and it can be a little difficult to hear people which is understandable. My mom respectfully asked if they could possibly remake the drink as a matcha latte and not a regular latte with espresso shots. People would ask quite frequently for drinks to be remade after handing them off at window when I worked as a barista and as long as the customers were being respectful and nice about it, it was never an issue. To also clarify, there was not a line of cars wrapped around the drive thru and if that was the case I could understand it being frustrating and stressful to have to remake a drink. What I find unacceptable is them not remaking the drink as a matcha latte and just adding scoops of matcha powder into the regular latte with espresso shots, the powder was not even mixed into the drink. My sister had noticed this after we pulled out of the drive thru, so my mom went into the store and instead of asking them to remake it a third time without charge, she had completely paid for a new matcha latte, with oat milk, and one pump of the honey blend syrup. Then the lady at the drive thru, I did not catch her name or see it on her apron, but it was a middle-aged, Asian lady said to my mom in the rudest tone “What is wrong with your drink now?” I understand everyone has hard and stressful days, but I don’t think it’s okay to take out your frustrations on other people, especially customers who were not being rude to begin with. I was in complete shock and for the third or fourth time mentioning this word, think what happened today was completely unacceptable behavior and know for me personally I would never have treated someone rudely for them wanting their drink to be made correctly.
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