I ordered the spicy steak nacho sandwich online. When I went to pick it up, they mentioned that they had a hick up. They ran out of the bread, and instead, they made my sandwich with the Italian bread I mentioned that I ordered a diferent thing and they replied I'm sorry but is going to take 45 minutes for that bread to come out. I was surprised with the customer service that I got...so I mentioned if the manager was available and one of them said...I'm the manager and I respond.. and that is the customer service that you are giving me? She replied, "You are not getting a free sandwich....OMG!!! I respond, all you have to say is I will give you a discount on your next order but you didn't even say that!!!! After that she said next time call me and I give you a discount Costumer service is not their priority. I mentioned to her....if you order a pizza and went you went to pick it up they mentioned yo you...I'm sorry but we run out regular crust so we made it with cauliflower crust....how would you feel?. Also, I ordered a churro and never got it!!! What a mess
Atmosphere: 1
Food: 5
Service: 1
Dan Kenyon
Arrived around 6:45 , 2 employees, one sweeping the floor and the other putting cookies away, we were not acknowledged with a hello we were ignored so we left after 5 minutes of standing at the counter. We never ordered any food. I’m not sure what had happened in society but a hi and we will be right with you would have got my attention and I would not writing this horrible review. Me and my family will not be going to any of the subways again.
Atmosphere: 1
Service: 1
Sahara Lincoln
So glad I had the older man serving me, the older lady was perturbed and seemed annoyed to have to work. He was so kind and friendly. Deserves a raise...the woman after starting the other ppls sandwich said I gotta go to the bathroom and the man had to finish their order. I am here eating and she still isn't back. Not fair that he is working and she is MIA. SMH
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, White Chip Macadamia Nut, Chocolate Chip Cookie
Dave Filimon
Everytime i come in I have to wait for the 1 person working to make mobile orders while I stand there staring at the wall waiting for people who aren't even there to be taken care of. Will never waste my money or time in this place again.
Atmosphere: 1
Food: 1
Service: 1
Toby HD
Friendly
Atmosphere: 5
Food: 5
Service: 5
V Welch
I'm new to the area and have been in this subway at Barnes and Murrell three times now. Twice during morning hours during the week and once in the morning hours on Sunday. Was always waited on by the same white middle-age lady. Every time I go in she is whining about something or making a smart comment about something. She is very aggravating. She acts as if she doesn't want to be there. I wish she wasn't.
Atmosphere: 1
Food: 4
Service: 1
Anon
How hard is it to make a sandwich? It’s rocket science I guess.
Food: 1
Pam Gott
Good sandwich. Not great but good
Atmosphere: 3
Food: 2
Service: 1
Ana Rodriguez
I like their sandwiches, but they need a little more maintenance. And better treatment.
Karl Dickey
Good Subway, good staff, always as expected. Will be back again.
Service was quick and friendly. Unfortunately not a lot of toppings added. Although seemed short staffed during my visit worker still kept positive attitude.
Atmosphere: 4
Food: 5
Service: 5
Veronica Maria Aparicio Cordero
The old lady that works is super rude- we are from Miami and we were in a road trip we had to make an stop to eat and when we went to this store she was very rude to my boyfriend because he does not speak English well.So sad to see this type of behavior in a place that is just to buy something fast to eat on the road
Adam Beer
Apparently this location likes to open later than their hours state and the workers just stare at you instead of opening.
Pebbz Moreno
When I order in person I get to direct how I want my sub. We ordered delivery and the sub was all wrong. They forgot my chips. We called and let them know, and they said they would credit the chips. That was Monday. No credit yet. I called and complained about the sub and how it was done wrong. I mean look at the pic. Mustard slobbered on. 3 pickles. Very little lettuce. It was just not appetizing at All!!! I called and complained and a worker from subway told me to come anytime and they'd redo a sub for me. I went in today and the manager acted like she didn't know anything. I had my receipt. I have this pic. She pulled up the receipt from her computer. She found my order and said this is what I got. Well, lady, it was made wrong!! you guys forgot my chips too! This is a waste of money. Imma stick to publix. Avoid this subway. Management doesn't know about customer service. The workers are slow so if you're on a 30 minute lunch break avoid this place. Definitely DONT ORDER TO GO!!! Never stepping foot in this place again. They don't keep their word and they don't know how to make a sub order for delivery. Smh. I wish I could get my money back. I went without eating lunch.
Daniel Taylor
Went in today to grab some lunch. There was a line with 1 person working it. Was there 10 min or so and mysteriously another worker comes out. She takes her time getting on gloves then grabs a online order ticket that just came thru. She walks up to start making a sandwich and tells me someone will be with me in a min. I kindly ask "wouldn't it make sense to take care of the 5 people in line instead of online orders? She mumbles something under her breath and I say excuse me and she refuses to acknowledge me. I ask again and she ignored me completely. I asked for her name and again was ignored. I said I'll just spend my money elsewhere and miraculously she uttered a response of "good".......Won't get my money ever again. Being busy and understaffed is one thing but to be a rude unfriendly and just blatantly nasty to the people that spend money in your place of employment to ensure you get paid is a slap in the face. Do better Subway
I ordered the spicy steak nacho sandwich online. When I went to pick it up, they mentioned that they had a hick up. They ran out of the bread, and instead, they made my sandwich with the Italian bread I mentioned that I ordered a diferent thing and they replied I'm sorry but is going to take 45 minutes for that bread to come out. I was surprised with the customer service that I got...so I mentioned if the manager was available and one of them said...I'm the manager and I respond.. and that is the customer service that you are giving me? She replied, "You are not getting a free sandwich....OMG!!! I respond, all you have to say is I will give you a discount on your next order but you didn't even say that!!!! After that she said next time call me and I give you a discount
Costumer service is not their priority. I mentioned to her....if you order a pizza and went you went to pick it up they mentioned yo you...I'm sorry but we run out regular crust so we made it with cauliflower crust....how would you feel?.
Also, I ordered a churro and never got it!!! What a mess
Atmosphere: 1
Food: 5
Service: 1
Arrived around 6:45 , 2 employees, one sweeping the floor and the other putting cookies away, we were not acknowledged with a hello we were ignored so we left after 5 minutes of standing at the counter. We never ordered any food. I’m not sure what had happened in society but a hi and we will be right with you would have got my attention and I would not writing this horrible review. Me and my family will not be going to any of the subways again.
Atmosphere: 1
Service: 1
So glad I had the older man serving me, the older lady was perturbed and seemed annoyed to have to work. He was so kind and friendly. Deserves a raise...the woman after starting the other ppls sandwich said I gotta go to the bathroom and the man had to finish their order. I am here eating and she still isn't back.
Not fair that he is working and she is MIA. SMH
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich, White Chip Macadamia Nut, Chocolate Chip Cookie
Everytime i come in I have to wait for the 1 person working to make mobile orders while I stand there staring at the wall waiting for people who aren't even there to be taken care of. Will never waste my money or time in this place again.
Atmosphere: 1
Food: 1
Service: 1
Friendly
Atmosphere: 5
Food: 5
Service: 5
I'm new to the area and have been in this subway at Barnes and Murrell three times now. Twice during morning hours during the week and once in the morning hours on Sunday. Was always waited on by the same white middle-age lady. Every time I go in she is whining about something or making a smart comment about something. She is very aggravating. She acts as if she doesn't want to be there. I wish she wasn't.
Atmosphere: 1
Food: 4
Service: 1
How hard is it to make a sandwich? It’s rocket science I guess.
Food: 1
Good sandwich. Not great but good
Atmosphere: 3
Food: 2
Service: 1
I like their sandwiches, but they need a little more maintenance. And better treatment.
Good Subway, good staff, always as expected. Will be back again.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Service was quick and friendly. Unfortunately not a lot of toppings added. Although seemed short staffed during my visit worker still kept positive attitude.
Atmosphere: 4
Food: 5
Service: 5
The old lady that works is super rude- we are from Miami and we were in a road trip we had to make an stop to eat and when we went to this store she was very rude to my boyfriend because he does not speak English well.So sad to see this type of behavior in a place that is just to buy something fast to eat on the road
Apparently this location likes to open later than their hours state and the workers just stare at you instead of opening.
When I order in person I get to direct how I want my sub. We ordered delivery and the sub was all wrong. They forgot my chips. We called and let them know, and they said they would credit the chips. That was Monday. No credit yet. I called and complained about the sub and how it was done wrong. I mean look at the pic. Mustard slobbered on. 3 pickles. Very little lettuce. It was just not appetizing at All!!! I called and complained and a worker from subway told me to come anytime and they'd redo a sub for me. I went in today and the manager acted like she didn't know anything. I had my receipt. I have this pic. She pulled up the receipt from her computer. She found my order and said this is what I got. Well, lady, it was made wrong!! you guys forgot my chips too! This is a waste of money. Imma stick to publix. Avoid this subway. Management doesn't know about customer service. The workers are slow so if you're on a 30 minute lunch break avoid this place. Definitely DONT ORDER TO GO!!! Never stepping foot in this place again. They don't keep their word and they don't know how to make a sub order for delivery. Smh. I wish I could get my money back. I went without eating lunch.
Went in today to grab some lunch. There was a line with 1 person working it. Was there 10 min or so and mysteriously another worker comes out. She takes her time getting on gloves then grabs a online order ticket that just came thru. She walks up to start making a sandwich and tells me someone will be with me in a min. I kindly ask "wouldn't it make sense to take care of the 5 people in line instead of online orders? She mumbles something under her breath and I say excuse me and she refuses to acknowledge me. I ask again and she ignored me completely. I asked for her name and again was ignored. I said I'll just spend my money elsewhere and miraculously she uttered a response of "good".......Won't get my money ever again. Being busy and understaffed is one thing but to be a rude unfriendly and just blatantly nasty to the people that spend money in your place of employment to ensure you get paid is a slap in the face. Do better Subway
Loading...