TL/DR: No sense of customer service, no clue what’s happening, & no ability to triage under pressure.
I went there after a BJs run and went to the drive-thru with my son (daughter waiting eagerly at home for some food). There was one car ahead of me and one behind. After 20 minutes sitting behind the car at the window, I got to the window. No attention, no greeting, no recognition that I was even there. After 35 minutes after I placed the order, the manager (purple shirt - assuming manager) came to the window and I asked what’s happening. She told me they were really busy in the dining room and then asked what’s my order was and told me the drive-thru girl just disappeared on her. I told her my order.
As I was watching cars go around (and likely around to the front to physically place their orders inside) I had a young guy come up and ask if we paid. I asked him if he even knew what my order was and he was surprised when I told him how simple it was: 4 items (Frontega chicken - no onion, Pesto Chicken Dipper, and two kids’ Mac and cheese orders), no drinks and bread for all. He rolled his eyes and said he doesn’t see my order.
Finally, the manager came back to the window after 45 minutes. This was after I honked the horn, yelled “hello” repeatedly, and knocked on the glass window. Although she was apologizing, she failed to realize that the reason someone uses the drive-thru is because they don’t have the time or ability to go inside. I told her that if they’re busy, they should shut down the drive-thru and fulfill the orders for the remaining customers who should have been prioritized based on when they placed their order.
I clarified, again, what my order was. She slapped a bunch of food together and threw it in a bag. She handed it to me quickly and said here is your food.
Of course, the order was wrong: onions on the Frontega and no soup for the Pesto Chicken Dipper. It was clear that the sandwiches were made in haste. My son felt sick when he tried to bread.
@corporate: get it together. Teach your people how to handle stress and to be up front, honest, and accommodating. Customer Service was the worst I have ever seen in a restaurant environment. You can see, no doubt from my own prior reviews, that I don’t just go around bad-mouthing a business. This was pure garbage.
Atmosphere: 1
Food: 1
Service: 1
Matthew Ragatz
Rude employees and slow service, will never return to this location
Service: 1
Alex Brinker
Disappointing from my other Panera experiences. Nice enough facility. Smaller than others in the area so less conducive to longer stays. No booths, only open area seating. 50% high tops, 50% regular seating.
SSSSLLLLLOOOOOWWWWWW food prep. Not very busy but my order easily took 3 times longer to prepare than at other Panera's for exactly the same order. This is a common observation in reviews. The staff is all working hard and moving quickly so I can't offer a clear observation of what is not working but performance says that something is extremely off.
As others have commented, order accuracy is a challenge. I ordered a sandwich w/o cheese yet it was prepared with cheese. To the staff's credit, they immediately remade the sandwich and delivered it my table quite quickly (far faster than my original order) and with an extra bag of chips. This would have been a much bigger issue had I been a drive-through customer.
It feels like the local team is working very hard but struggling. They likely need Corp team support to address the performance challenges to transform the hard work into effective work.
Atmosphere: 5
Food: 3
Service: 3
Linda Dockery
Came here 12/4/25, 7 out of 17 tables were dirty. Came in to treat my elderly parents to a meal and was extremely disappointed. I ordered a bowl of chicken noodle soup for myself and the person brought it to the table, I looked at it and it had possibly 4-5 tablespoons of LIQUID. I explained that I want soup in my soup bowl. The woman looked at me with an attitude and said “so you want me to take out noodles and add liquid?”… that was beyond puzzling to say the least. The bowl barely had anything in it to begin with. I don’t even know why I bother going to Panera anymore.
Atmosphere: 1
Food: 1
Service: 1
Ashley Shackelford
All great
Atmosphere: 5
Food: 5
Service: 5
W J
Best employee ever! Seriously! Brock greeted and waited on us like we were special. But, he did this to everyone who walked through the door. He was hardworking, attentive, and really stands out in a world of employees just going through the motions. I was impressed. Food was fantastic and warm on a cold day. I had such a wonderful experience.
Atmosphere: 5
Food: 5
Service: 5
Rustam Bilyalov
The best bread !
Atmosphere: 5
Food: 5
Service: 5
Anthony Colichio
Exciting service.
Atmosphere: 5
Food: 5
Service: 5
Calvin Grabau
Placed an online Order. Arrived at the pick up time, still sitting and waiting after 15 minutes. Slowest Panera I’ve ever been to. and it was 1:30 in the afternoon!
We ordered today Sunday 10/26 for second time since this location opened and still disappointed. We gave them second chance thinking that first time they were recently opened. We ordered 3 sandwiches and a soufflé and we didn’t not get napkins neither utensils for the soufflé. The labels of the sandwiches didn’t have the info. We had to open all to see what inside. I remember going to Panera like a year ago more often and all was decent. I cannot imagine how you can forget so many simple things in one single order of 4 times not even drink included. Unfortunately we won’t order more from this Panera at Beachwalk.
I like this food!
Atmosphere: 4
Food: 5
Service: 4
TL/DR: No sense of customer service, no clue what’s happening, & no ability to triage under pressure.
I went there after a BJs run and went to the drive-thru with my son (daughter waiting eagerly at home for some food). There was one car ahead of me and one behind. After 20 minutes sitting behind the car at the window, I got to the window. No attention, no greeting, no recognition that I was even there. After 35 minutes after I placed the order, the manager (purple shirt - assuming manager) came to the window and I asked what’s happening. She told me they were really busy in the dining room and then asked what’s my order was and told me the drive-thru girl just disappeared on her. I told her my order.
As I was watching cars go around (and likely around to the front to physically place their orders inside) I had a young guy come up and ask if we paid. I asked him if he even knew what my order was and he was surprised when I told him how simple it was: 4 items (Frontega chicken - no onion, Pesto Chicken Dipper, and two kids’ Mac and cheese orders), no drinks and bread for all. He rolled his eyes and said he doesn’t see my order.
Finally, the manager came back to the window after 45 minutes. This was after I honked the horn, yelled “hello” repeatedly, and knocked on the glass window. Although she was apologizing, she failed to realize that the reason someone uses the drive-thru is because they don’t have the time or ability to go inside. I told her that if they’re busy, they should shut down the drive-thru and fulfill the orders for the remaining customers who should have been prioritized based on when they placed their order.
I clarified, again, what my order was. She slapped a bunch of food together and threw it in a bag. She handed it to me quickly and said here is your food.
Of course, the order was wrong: onions on the Frontega and no soup for the Pesto Chicken Dipper. It was clear that the sandwiches were made in haste. My son felt sick when he tried to bread.
@corporate: get it together. Teach your people how to handle stress and to be up front, honest, and accommodating. Customer Service was the worst I have ever seen in a restaurant environment. You can see, no doubt from my own prior reviews, that I don’t just go around bad-mouthing a business. This was pure garbage.
Atmosphere: 1
Food: 1
Service: 1
Rude employees and slow service, will never return to this location
Service: 1
Disappointing from my other Panera experiences. Nice enough facility. Smaller than others in the area so less conducive to longer stays. No booths, only open area seating. 50% high tops, 50% regular seating.
SSSSLLLLLOOOOOWWWWWW food prep. Not very busy but my order easily took 3 times longer to prepare than at other Panera's for exactly the same order. This is a common observation in reviews. The staff is all working hard and moving quickly so I can't offer a clear observation of what is not working but performance says that something is extremely off.
As others have commented, order accuracy is a challenge. I ordered a sandwich w/o cheese yet it was prepared with cheese. To the staff's credit, they immediately remade the sandwich and delivered it my table quite quickly (far faster than my original order) and with an extra bag of chips. This would have been a much bigger issue had I been a drive-through customer.
It feels like the local team is working very hard but struggling. They likely need Corp team support to address the performance challenges to transform the hard work into effective work.
Atmosphere: 5
Food: 3
Service: 3
Came here 12/4/25, 7 out of 17 tables were dirty.
Came in to treat my elderly parents to a meal and was extremely disappointed. I ordered a bowl of chicken noodle soup for myself and the person brought it to the table, I looked at it and it had possibly 4-5 tablespoons of LIQUID. I explained that I want soup in my soup bowl.
The woman looked at me with an attitude and said “so you want me to take out noodles and add liquid?”… that was beyond puzzling to say the least. The bowl barely had anything in it to begin with. I don’t even know why I bother going to Panera anymore.
Atmosphere: 1
Food: 1
Service: 1
All great
Atmosphere: 5
Food: 5
Service: 5
Best employee ever! Seriously! Brock greeted and waited on us like we were special. But, he did this to everyone who walked through the door. He was hardworking, attentive, and really stands out in a world of employees just going through the motions. I was impressed. Food was fantastic and warm on a cold day. I had such a wonderful experience.
Atmosphere: 5
Food: 5
Service: 5
The best bread !
Atmosphere: 5
Food: 5
Service: 5
Exciting service.
Atmosphere: 5
Food: 5
Service: 5
Placed an online Order. Arrived at the pick up time, still sitting and waiting after 15 minutes. Slowest Panera I’ve ever been to. and it was 1:30 in the afternoon!
Atmosphere: 3
Food: 3
Service: 1
Restaurantji Recommends
Great, employees were very courteous
Atmosphere: 5
Food: 5
Service: 5
Outrageously slow.
Very nice, clean Panera. Good service.
Atmosphere: 5
Food: 5
Service: 5
We ordered today Sunday 10/26 for second time since this location opened and still disappointed. We gave them second chance thinking that first time they were recently opened. We ordered 3 sandwiches and a soufflé and we didn’t not get napkins neither utensils for the soufflé. The labels of the sandwiches didn’t have the info. We had to open all to see what inside. I remember going to Panera like a year ago more often and all was decent. I cannot imagine how you can forget so many simple things in one single order of 4 times not even drink included. Unfortunately we won’t order more from this Panera at Beachwalk.
Food: 2
Service: 1
Great service!! :)
Atmosphere: 5
Food: 5
Service: 5
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