I stopped by this Starbucks, because my car is in the shop and I needed a place within walking distance (.9 miles) and wanted a place I could sit down in and enjoy my matcha latte. The facility is very nice and the batistas are very hospitable. But what was most heart-warming was when I witnessed one of the baristas sign with a hearing impaired customer to resolve a problem. The batista was professional and extremely nice, admitting that she had made the error and helping to fulfill the customer's needs. I am sure that there are many times that hearing impaired customers feel invisible. But, I am sure that this customer felt seen today. I want to thank that barista again for making my day and showing that there are people out there who still care.
Atmosphere: 5
Food: 5
Service: 5
Rick
Gets a little busy but great staff and service.
Atmosphere: 5
Food: 5
Service: 5
Richard Greensted
Very nice. Good coffee, friendly staff, very clean facility.
Atmosphere: 5
Service: 5
todd murphy
They are great all around. The coffee is good a little expensive so it's more a splurge when I want to reward myself.
Atmosphere: 5
Food: 5
Service: 5
Consuelo Mansfield
Wonderful staff!!
Atmosphere: 5
Food: 5
Service: 5
Austin Jones
Best store ever !
Atmosphere: 5
Food: 5
Service: 5
Miroslava Mindalova
Great service!
Atmosphere: 5
Food: 5
Service: 5
KAREN TRENT
This is my favorite Starbucks in Jacksonville, it's because of the great staff, Dori, Vance and Abby for starters. They always get my order right, and they are friendly, happy people. They make me feel welcome and appreciated. Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
christine farlow
I have to say that this Starbucks in particular is stellar! I have requested for a large order to be done by 5:30am Friday morning for an event that started at 6:30am. I showed up at 5:15am - not only were they done on time - the bariesta that was there - helped me pack the car with the order! I truly appreciated the timely manner in which everything took place as well as the kindness of the bariesta. I highly recommend this Starbucks!
Thank you to the management team - Bruno, Stephanie and Vance - you guys have an amazing team!
I had gone with my mother and we told them multiple times that we'd like a venti and the lady taking our order repeated it back so we know she heard, along with asking for the truffle sauce. We got a grande and no sauce, we never get sauce everytime we ask in the drive through. The workers need to listen better cause this is ridiculous
Atmosphere: 4
Food: 4
Service: 3
Exhilda Xhelo
I am a regular loyal customer with Starbucks and I honestly really like the store inside,It’s nice and clean.Some of the cashiers are friendly! However I don’t know if this is a miscommunication or misunderstanding because this isn’t the first time that they don’t really make my frappe good how’s it supposed to.I can never get the right consistency at this location.Other places are great.I went today drive through rushing as I was late for my kids soccer game and didn’t have time to make my own coffee at home.I ordered 3 mocha frappes. 1 normal as it comes w extra whipped and extra blended and the 2 other ones for kids no caffeine (basically chocolate milk w blended ice) and 2 cake pops.Cake pops were delicious and fresh.BUT The frappes were HORRIBLE.Especially Mine!! Is this a joke? It was very wiggly, watery, not smooth and creamy. All I could test was milk not even chocolate milk.0 caffeine.Yes I made sure I told them ONLY 2 with no caffeine. Anyway I got back and asked nicely if they could please remake it as it’s not smooth and has no flavor.The guy was like sure. Then I had to wait 5 mins or more and he’s like here’s your frappe with an attitude .I got it and still didn’t click. Having that response from him very disrespectful I didn’t feel like going back. I wasn’t gonna go back and forth not worth it. It had No caffeine at all and all I could taste was milk and blended ice on my 2nd one as a remade.Then my kids didn’t drink their drink either, They said they don’t taste the chocolate at all no flavor .We just wasted $25 ! And had to keep going on my busy evening without my coffee.Thanks Starbucks at this location! Next time I’ll always go to my favorite location,Durbin pavilion or 210!!
Atmosphere: 5
Food: 1
Service: 1
Anna Sanders
Such a sweet group! I asked for them to decorate the cups for my Swifty employees, and they did such a great job with a wonder attitude!
Atmosphere: 5
Food: 5
Service: 5
David Kampmeyer
This location has the best staff — super friendly and welcoming! The place is clean, the atmosphere is great!
Atmosphere: 5
Food: 3
Service: 5
Mave Jak
The drive thru team was so sweet this morning on 8/20/25 at 8:20 and Madelyn was so great she deserves high praise from management and a raise such a rock solid team and so personal and friendly realllllyyy wonderful
I stopped by this Starbucks, because my car is in the shop and I needed a place within walking distance (.9 miles) and wanted a place I could sit down in and enjoy my matcha latte. The facility is very nice and the batistas are very hospitable. But what was most heart-warming was when I witnessed one of the baristas sign with a hearing impaired customer to resolve a problem. The batista was professional and extremely nice, admitting that she had made the error and helping to fulfill the customer's needs. I am sure that there are many times that hearing impaired customers feel invisible. But, I am sure that this customer felt seen today. I want to thank that barista again for making my day and showing that there are people out there who still care.
Atmosphere: 5
Food: 5
Service: 5
Gets a little busy but great staff and service.
Atmosphere: 5
Food: 5
Service: 5
Very nice. Good coffee, friendly staff, very clean facility.
Atmosphere: 5
Service: 5
They are great all around. The coffee is good a little expensive so it's more a splurge when I want to reward myself.
Atmosphere: 5
Food: 5
Service: 5
Wonderful staff!!
Atmosphere: 5
Food: 5
Service: 5
Best store ever !
Atmosphere: 5
Food: 5
Service: 5
Great service!
Atmosphere: 5
Food: 5
Service: 5
This is my favorite Starbucks in Jacksonville, it's because of the great staff, Dori, Vance and Abby for starters. They always get my order right, and they are friendly, happy people. They make me feel welcome and appreciated. Thank you so much.
Atmosphere: 5
Food: 5
Service: 5
I have to say that this Starbucks in particular is stellar! I have requested for a large order to be done by 5:30am Friday morning for an event that started at 6:30am. I showed up at 5:15am - not only were they done on time - the bariesta that was there - helped me pack the car with the order! I truly appreciated the timely manner in which everything took place as well as the kindness of the bariesta. I highly recommend this Starbucks!
Thank you to the management team - Bruno, Stephanie and Vance - you guys have an amazing team!
Atmosphere: 5
Food: 5
Service: 5
Friendly staff
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I had gone with my mother and we told them multiple times that we'd like a venti and the lady taking our order repeated it back so we know she heard, along with asking for the truffle sauce. We got a grande and no sauce, we never get sauce everytime we ask in the drive through.
The workers need to listen better cause this is ridiculous
Atmosphere: 4
Food: 4
Service: 3
I am a regular loyal customer with Starbucks and I honestly really like the store inside,It’s nice and clean.Some of the cashiers are friendly! However I don’t know if this is a miscommunication or misunderstanding because this isn’t the first time that they don’t really make my frappe good how’s it supposed to.I can never get the right consistency at this location.Other places are great.I went today drive through rushing as I was late for my kids soccer game and didn’t have time to make my own coffee at home.I ordered 3 mocha frappes. 1 normal as it comes w extra whipped and extra blended and the 2 other ones for kids no caffeine (basically chocolate milk w blended ice) and 2 cake pops.Cake pops were delicious and fresh.BUT The frappes were HORRIBLE.Especially Mine!! Is this a joke?
It was very wiggly, watery, not smooth and creamy. All I could test was milk not even chocolate milk.0 caffeine.Yes I made sure I told them ONLY 2 with no caffeine. Anyway I got back and asked nicely if they could please remake it as it’s not smooth and has no flavor.The guy was like sure. Then I had to wait 5 mins or more and he’s like here’s your frappe with an attitude .I got it and still didn’t click. Having that response from him very disrespectful I didn’t feel like going back. I wasn’t gonna go back and forth not worth it. It had No caffeine at all and all I could taste was milk and blended ice on my 2nd one as a remade.Then my kids didn’t drink their drink either, They said they don’t taste the chocolate at all no flavor .We just wasted $25 ! And had to keep going on my busy evening without my coffee.Thanks Starbucks at this location! Next time I’ll always go to my favorite location,Durbin pavilion or 210!!
Atmosphere: 5
Food: 1
Service: 1
Such a sweet group! I asked for them to decorate the cups for my Swifty employees, and they did such a great job with a wonder attitude!
Atmosphere: 5
Food: 5
Service: 5
This location has the best staff — super friendly and welcoming! The place is clean, the atmosphere is great!
Atmosphere: 5
Food: 3
Service: 5
The drive thru team was so sweet this morning on 8/20/25 at 8:20 and Madelyn was so great she deserves high praise from management and a raise such a rock solid team and so personal and friendly realllllyyy wonderful
Atmosphere: 5
Food: 5
Service: 5
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