Brian was amazing!! He put my order together perfectly and delicious. We had problem with the door, I wish I got his name but he was so helpful!!! Also I hate the name Brian because that’s my dad’s name which is too much to explain but yes he does drugs. This particular Brian was wonderful though.
Atmosphere: 5
Food: 5
Service: 5
Arkivya Martin
Horrible customer service. Now charging for vinaigrette that’s half filled. No friendly staff to greet you.
Update: My rice was cooked hard. Definitely won’t be returning back to this location. I called and spoke with corporate.
Atmosphere: 1
Food: 1
Service: 1
itzshybabbiedaily
This place is the worst place ever ! Don’t get here . Small bowls but want you to pay a lot of money ! Customer service was rude dis place will be shut down now. Will be calling corporate.
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Michael Pender
I tried not be apart of the negative reviews because I've always had a great experience at this location but today it happened. I order 2 chicken bowls which my protein portion was great. However I like toppings loaded (cheese, sour cream, pico btw non premium toppings) and it was made that way. Once I get to checkout I see my total is $15 for just a chicken bowl no double or chips or sides. I ask why and I was told because my toppings were loaded I was charged for 2 sides. Never in my years of going to chipotle have I ever been charged for toppings which are and have always been free. I walked away and left the order there because this location has lost another customer. As I went to the next location (town center) and got the same thing plus Chips for the correct price smh $12.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Chips
Michael Evans
30% of the rice in my burrito was uncooked. The meat was way over seasoned. Poor quality. Restaurant was very clean though. Food wasn’t out on the shelf for pickup.
Atmosphere: 4
Food: 1
Service: 3
Lauren Frank
My burrito was terrible… I do not get much in my burritos and they are not hard to make…. There was a huge lump of something that came out as a ball in the middle of my burrito and I have no clue was it is. Threw it away immediately. Burrito tasted awful as well.
Atmosphere: 3
Food: 1
Service: 3
Srinivas Bikkina
WORST CHIPOTLE EVER! It’s a new chipotle and has a 2 star rating, and for a good reason. Bad customer service, didn’t ask me what rice I want, protein, etc. Dropped a bunch of things. Out of everything. Workers were distracted with friends. Soda machine gave water instead of sprite. Good building but garbage customer service. They even were swearing!
Atmosphere: 1
Food: 1
Service: 1
Sreeram Popuri
Worst customer service.each staff is worst at this place.. I will never go here… couldn’t able to give zero star .. so giving one star.
DON’T GO AT ALL
Atmosphere: 1
Food: 1
Service: 1
Chetan Garude
This place is a rip-off! I was charged for Queso that I did not ask for. Do not let them put the receipt in the bag, or if they do, look at it CLOSELY before leaving the store!
Food: 2
Service: 1
Aline Macedo
11:50pm and bc my husband
arrives with the intention of getting the food that was left. Well, they closed in front of my husband, saying that it was closed at 10:50... Is it right for an establishment to act like that? When the service needs to be open until 11... I’m typing this before I even finish at 11pm... despicable!!!!! that was left. well, they closed in front of my husband, saying that it was closed at 10:50..... is it right for an establishment to act like that? when the service needs to be open until 11..... I’m typing this before I even finish at 11pm..... despicable!!!!!
Rude staff. Small portions. Server was skimping everyone on meat. I'll never come back again.
Atmosphere: 1
Food: 1
Service: 1
Kevin O'Connor
No issues with my multiple visits to this new location. It's new, clean, and easy to get in and out of. I picked up catering from them yesterday and everything was spot on. Their manager even walked up and talked to me to make sure I was happy with the catering packing job. On another occation I spoke with a different manager about fundraising. Both managers were professional, friendly, and seemed to genuinely care about my questions.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Jimmy Lamphier
This place sucks. Worst chipotle I’ve ever been to. Employees couldn’t be any more rude. Horrible experience and waste of money. Avoid at all costs and consider visiting the Sanford chipotle 5 minutes away
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
b3autiful_ imperfectionx2
The girl assembling mine and my husband bowls looks as though she hates her job was run and they were out of queso and when my husband asked if they were putting out more she said no then the nice gentleman next to her said we will it just be a few minutes. If she is unhappy with her job and not willing to provide customer service the right way and just give people attitude and be texting on her phone while giving people their food then she should not be working there!
Atmosphere: 1
Food: 1
Service: 1
brady stafford
There are never enough employees. You will end up waiting in line 25 minutes with one person in front of you at 3 in the afternoon. They also skimp on portions way beyond any chipolte in have ever been to. It’s not the employees fault you can hear the manager critiquing everything they do from the sideline. My advice is go to the chipotle 3 miles up the road.
Brian was amazing!! He put my order together perfectly and delicious. We had problem with the door, I wish I got his name but he was so helpful!!! Also I hate the name Brian because that’s my dad’s name which is too much to explain but yes he does drugs. This particular Brian was wonderful though.
Atmosphere: 5
Food: 5
Service: 5
Horrible customer service. Now charging for vinaigrette that’s half filled. No friendly staff to greet you.
Update: My rice was cooked hard. Definitely won’t be returning back to this location. I called and spoke with corporate.
Atmosphere: 1
Food: 1
Service: 1
This place is the worst place ever ! Don’t get here . Small bowls but want you to pay a lot of money ! Customer service was rude dis place will be shut down now. Will be calling corporate.
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
I tried not be apart of the negative reviews because I've always had a great experience at this location but today it happened. I order 2 chicken bowls which my protein portion was great. However I like toppings loaded (cheese, sour cream, pico btw non premium toppings) and it was made that way. Once I get to checkout I see my total is $15 for just a chicken bowl no double or chips or sides. I ask why and I was told because my toppings were loaded I was charged for 2 sides. Never in my years of going to chipotle have I ever been charged for toppings which are and have always been free. I walked away and left the order there because this location has lost another customer. As I went to the next location (town center) and got the same thing plus Chips for the correct price smh $12.
Atmosphere: 4
Food: 4
Service: 1
Recommended dishes: Chips
30% of the rice in my burrito was uncooked. The meat was way over seasoned. Poor quality. Restaurant was very clean though. Food wasn’t out on the shelf for pickup.
Atmosphere: 4
Food: 1
Service: 3
My burrito was terrible… I do not get much in my burritos and they are not hard to make…. There was a huge lump of something that came out as a ball in the middle of my burrito and I have no clue was it is. Threw it away immediately. Burrito tasted awful as well.
Atmosphere: 3
Food: 1
Service: 3
WORST CHIPOTLE EVER! It’s a new chipotle and has a 2 star rating, and for a good reason. Bad customer service, didn’t ask me what rice I want, protein, etc. Dropped a bunch of things. Out of everything. Workers were distracted with friends. Soda machine gave water instead of sprite. Good building but garbage customer service. They even were swearing!
Atmosphere: 1
Food: 1
Service: 1
Worst customer service.each staff is worst at this place.. I will never go here… couldn’t able to give zero star .. so giving one star.
DON’T GO AT ALL
Atmosphere: 1
Food: 1
Service: 1
This place is a rip-off! I was charged for Queso that I did not ask for. Do not let them put the receipt in the bag, or if they do, look at it CLOSELY before leaving the store!
Food: 2
Service: 1
11:50pm and bc my husband
arrives with the intention of getting the food that was left. Well, they closed in front of my husband, saying that it was closed at 10:50... Is it right for an establishment to act like that? When the service needs to be open until 11... I’m typing this before I even finish at 11pm... despicable!!!!! that was left. well, they closed in front of my husband, saying that it was closed at 10:50..... is it right for an establishment to act like that? when the service needs to be open until 11..... I’m typing this before I even finish at 11pm..... despicable!!!!!
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Rude staff. Small portions. Server was skimping everyone on meat. I'll never come back again.
Atmosphere: 1
Food: 1
Service: 1
No issues with my multiple visits to this new location. It's new, clean, and easy to get in and out of. I picked up catering from them yesterday and everything was spot on. Their manager even walked up and talked to me to make sure I was happy with the catering packing job. On another occation I spoke with a different manager about fundraising. Both managers were professional, friendly, and seemed to genuinely care about my questions.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
This place sucks. Worst chipotle I’ve ever been to. Employees couldn’t be any more rude. Horrible experience and waste of money. Avoid at all costs and consider visiting the Sanford chipotle 5 minutes away
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
The girl assembling mine and my husband bowls looks as though she hates her job was run and they were out of queso and when my husband asked if they were putting out more she said no then the nice gentleman next to her said we will it just be a few minutes. If she is unhappy with her job and not willing to provide customer service the right way and just give people attitude and be texting on her phone while giving people their food then she should not be working there!
Atmosphere: 1
Food: 1
Service: 1
There are never enough employees. You will end up waiting in line 25 minutes with one person in front of you at 3 in the afternoon. They also skimp on portions way beyond any chipolte in have ever been to. It’s not the employees fault you can hear the manager critiquing everything they do from the sideline. My advice is go to the chipotle 3 miles up the road.
Atmosphere: 4
Food: 4
Service: 1
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